Question about GE Energy Star WCVH6260F Front Load Washer

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GE frontloader door gasket ripped

Our GE front loading washing machine WCVH6260 is less than 6 months old. We found water on the basement floor and in the pedestal stand drawers beneath. On investigating, we found the door gasket was ripped with no evidence of any sharp objects having been inside to cause such a tear.

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  • jovi Nov 09, 2007

    Thanks for your response Chris 5563...we are aware it should be under warranty and they are coming to "fix it" next Tues. My thought is....why would this happen to begin with and will it happen without provocation yet again? Seems we might have chosen an inferior product! Any thoughts on this?

  • Anonymous Nov 21, 2007

    My washer is a year old.  This is the second time it has ripped.  How can I fix it now that it is no longer under warrenty?  Is it easy to replace yourself?

  • john_in_erie Nov 23, 2007

    Replacing gasket is fairly simple - need 2 people. UNPLUG FIRST - 1. Remove the plastic cover on top of machine that is mounted to back of control panel. 2. remove dispenser - push down on tab at back and it will slide all the way out. 3. Remove lower front cover by removing 3 screws holding it on bottom. 4. Remove 3 screws holding top panel on back of machine and slide cover back approximately 1 inch and lift off. 5. Remove the 3 screws that hold the control panel on - note these are different type of screw so keep track of which screw goes where - one of the screws is next to dispenser opening. Once this is done you can reach in to machine and disengage locking tab on right side under "washer temp" - have someone hold this part aside if you do not want to disconnect the cables. 6. Remove spring loaded wire securing door seal to front cover. 7. Remove the the 4 screws holding the front cover on. This item is a bit heavy so be careful. Disconnect the three door latch wire harness and place this aside. 8. On the right side of the gasket you will find the clamp screw that holds the seal to the drum - loosen this screw almost all the way and remove this wire clamp. carefully remove the two tube connections and remove the gasket completely. Take note how these were installed before removing. Now you can carefully clean the gasket seats on the drown and door and replace the gasket and reverse the steps to put the machine together. While you have the covers off it would make sense to remove and clean the pump strainer mounted on the lower cross support - this can be messy with lots of water coming out so go slowly and have plenty of towels and a shallow pan to catch the water with. HOPE this helps.

  • Anonymous Dec 17, 2007

    I had the same exact issue. I had a technician come out today and order the part but now it is going to take two weeks to come in. Is there anything I can do in the meantime to seal the rip in order to be able to do laundry?

  • Cary Smith Dec 19, 2007

    My washer has this identical problem. It also ripped my daughter's coat and ruined it. My towels smell like mildew. This is the second unit I have owned. GE replaced the first one for ripping clothes over and over. Now this one does the same thing, as well as the rubber gasket is ripped and the washer leaks. I would never recommend one of these washers.

  • Anonymous Dec 27, 2007

    Same problem, main door gasket ripped. It happens on spin cycle -
    sometimes a sleeve from a sweater (or some such thing) starts thwacking
    around in there on the spin cycle.



    Mine first broke a 6 months - then again at 11 months.



    Is there some organized thing we can do? Lemon laws?



    rob@princeton.edu

  • DennisDC Dec 29, 2007

    I too have this "wonderful" washer (as described to me by the salesman). Mine is 60 days outside of the manufacture 1 year warranty and my door boot/gasket is riped to shreds and water leaked to the bottom of the washer. I contacted GE and they were SOOO helpful (NOT!), then contacted the appliance store that I purchased the washer from and they told me the part was on back order for 4 months! I have shopped around and found the door boot but for a ridiculous price. GE will not do anything to help! What a piece of $&*! I will never buy GE ever again, I should of stuck with Maytag. I don't mind paying for the part if it will fix the problem and I can have clean clothes but I dont want to pay $150 for a part that looks like is a known problem..... Any sugestions besides don't buy GE!?


  • Anonymous Jan 09, 2008

    I have the same issue on my washer as well. 13 1/2 months old and this will be the third repair for this one. Sears sold me this great washer and won't do anything for me because I didnt pay 400.00 for the extended warranty. GE is coming out next week but I don't expect them to do anything either. They have botrh lost my business! We need to do something on a united front to show these companies that they are losing our business!! Sears wants 397.00 to fix this and the washer was only 800.00? What does that tell you about the rest of the parts?????

  • js0606 Jan 09, 2008

    Sears sold me this great washer just over 14 months ago. They've been out on 3 seperate occasions to fix different issues. At 13 1/2 months, the gasket is ripped and they want 397.00 to fix it! This washer is a lemon! How do we get Sears and GE to do something about this? Sears says "you didnt buy the extended warranty, you have to pay for the gasket and labor". That's just wonderful customer service!! NOT.

  • jdtaylor Jan 18, 2008

    I bought this washer in June of 07. The door locked light kept coming on and I couldn't wash clothes so I call GE out to fix the problem. They came out 3 times to fix this problem and finally the 4th time they determined it was the door boot gasket which was ripped. Some how water was shorting out some electrical components and they say that was the cause for the door locked light coming on. To make a long story short, it wasn't under warranty because they found pens in the washer. They wanted 500.00 to put in a door boot seal/gasket. Don't buy this washer if you have kids.

  • Anonymous Feb 20, 2008

    Tengo el mismo problema, en menos de 12 meses mi lavadora me ha roto varias toallas, sacos y calcetines, el gasket se rompio y el door lock ya no sirve, aun tengo garantia pero quisiera saber si ge. pudiera reembolsarme por un producto que no es confiable, en menos de un ano esta maquina ya me dio muchos problemas.

  • Anonymous Apr 08, 2008

    MY HUSBAND AND I GOT FRONT LOAD WASHER AS CHRISTMAS GIFT. WE ONLY HAD LAST YEAR. IT HAS ALREADY LEAKED AND NOW THE DOOR GASKET HAS RIPPED. SORRY TO SAY IT'S NOT WHAT WE HOPE FOR. AFTER THIS WEEK WE'LL BE OUT $300.00. KNOW WE WICH WE KEPT OUR OLD SET.

  • nilestheninj May 16, 2008

    MY GE Frontloading washer has been used for less than 6 months and was leaking at first (we did not see the gasket seal tear). Then it ripped all the way off, and I have to go to the laundromat. I have the extended warranty but they keep screwing me around. What should I do?

  • nilestheninj Jul 18, 2008

    Same exact problem; washer used under 6 months and began to leak and tear clothing. Found rubber gasket was torn inside, what should I do? GE giving me the runaround...

  • hmorgan813 Jul 24, 2008

    Wow, very strange! I have the same problem, the last thing I washed was a small rug, nothing in the load to cut, pull, rip or tear the gasket...yet it has a peace missing from the lower part of the door gasket and is now leaking. I bought it in mid Nov. GE is coming tomorrow to repair the problem and I can only hope they will cover the torn gasket under their warranty as I am the ONLY person using my machine and I know I did not put anything in there that would have ripped the gasket nor is it been used enough in the last 8 moths to be "worn"!

  • Anonymous Oct 22, 2008

    Same thing for me, mine is 13 months old, just past warranty...the tear goes half way around the seal!

  • Anonymous Oct 23, 2008

    We have had this machine for a little over a year and we have had nothing but problems! we got it as a christmas gift....and we now wish we would have kept our old set....

  • Anonymous Nov 08, 2008

    The rubber gasket broke in three places when I see water spilled all over the floor. This is 6 months after the manufacturer's warranty expired. I called up service and it'll take $89.95 just for the technician to come here. I am expecting a high bill for parts and labor. Is it worth to fix it with almost half the cost of the machine knowing that the same problem will likely occur soon down the road?

  • gregory845 Dec 04, 2008

    wow, i'm glad that i looked this up, because the repairman is acting like it's our problem, but we haven't washed anything odd or out of the ordinary. Ours is about 16 months old and in the last 2 weeks 2 gaskets have ripped, and our clothes have never really gotten clean. Yes, now that our washer is no longer under warranty, i would also like to know if there is anything we can do as a group.

  • Anonymous Dec 04, 2008

    i have the same problem --- 3 weeks after the warrenty ran out --- 12 months and 3 weeks--- i never had a problem with my whirlpool washing machine > it was 15 years old and i gave it away to buy this peice of junk--- baxter500@graceba.net

  • JL Dec 09, 2008

    The gasket is ripped - 13 months after I bought it! I've ordered the part & will try to replace it myself, but I'm not encouraged. Anything else I can do?
    JL (note:I posted as a new problem by mistake - it's the gasket!)



  • JL Dec 09, 2008

    My gasket ripped - 1 yr & 1 month after purchase. I've ordered the part to replace myself. Any other options? (I posted as a new problem by mistake, so it's on here twice)
    JL


  • Anonymous Dec 18, 2008

    We have had our GE Frontloader seal replaced 3 x's now. Our repair man has assured us that this is NOT a common problem, yet he does keep this seal (gasket) on his truck for just such occasions. He also informed us that this is NOT by any means a problem with the washer, only the user & what we are washing. He said it could rip again tomorrow & it would be something that we were washing. I purchased an extended warranty through the company I purchased the washer from (American) and they need all service records & will keep a record to uphold their (American's) perfomance end of the matter. I hope this helps.

  • Anonymous Apr 01, 2009

    Water comes pouring out of the front of our GE Adora, Then I noticed a 1 inch piece is missing in the bottom of the rubber gasket. What is the part # so I can order it?

  • Anonymous Apr 15, 2009

    I work for GE, different division and bought this POS because of employee discount. It has ruined cothes and had several leaks and now 2 years later gasket needs replacement, probably needed all along but tear was small and not visible so I didn't notice it and assumed I overloaded washer or something. Thanks to American Home Shield I only have to pay $60 for repair. Next washer will be a top loader and not from GE.

  • Anonymous Apr 20, 2009

    My gasket also is ripped. I was shopping at Lowes one day and noticed they had the exact model as mine on clearance, I opened the door and also noticed this was a returned product and been used. I was hoping maybe I could get it cheap enough to use for parts. When I inspected the gasket on it, also it was ripped worse than mine. Needless to say I didn't buy it! Now it will not even turn on. The washing machine is less than 2 years old and I did not purchase the extended warranty.

  • Anonymous Apr 30, 2009

    Wow I have the same problem!!! Ours was 7 months old when the door gasket ripped so we had it fixed under the GE warranty and now it is ripped again...it is a month shy of being 3 years old. I thought for the kind of money we spent for it it would last forever..yeah right! Im glad were not the only ones with this problem we also have had our clothes ripped and I wondered why?! I sure hope this problem stops!!! Wendy from MT

  • Anonymous May 06, 2009

    We had the same problem, the first two months we had the unit we could only wash clothes for about 2 1/2 weeks. Everytime we called we had to wait several days for service and then had to wait a week to 10 days for parts that needed to be ordered. This is still a problem for us.

    Wish we had never purchased this product.

  • jkimsal May 16, 2009

    Someone needs to do something here. GE should not be able to get away with this. A recall is in order. We just found a 12 rip in our gasket identical to the one we replaced 7 months ago. That is 2 gaskets in a machine that is 13 months old! It also is decideing to turn it's door lock light on and refuse to wash loads until it decides to turn the light off and then I can do the load. This is crazy. How do you work on a recall because it just sounds like everyone is getting ripped off by a thin ripped gasket.

  • heidim0515 May 20, 2009

    I am so upset at seeing how many people are having the same problems that I am with this da*@ washer!!!! I bought this washer 7/28/07 and had problems with it not even 2 months after I bought it and then they came out "fixed it" and I have problems with it off and on!!! I get upset every time I have to call GE or Sears where I bought the thing from because they just say "Sorry, we can set up an appointment for a technician to come out!!!" Sure for a FEE!!! I paid more than enough for this washer and did not buy the extended warranty because I too felt that it wouldn't have any problems!!!! So needless to say we have to empty a hose on the washer frequently because it will get "clogged" with "stuff" and then it will work for a bit and then again get clogged!!! And now for the third time the stupid machine says door locked and it will not let me do any laundry!!!! I have 7 kids in the house and there is no going a day without doing some sort of laundry!!!!! On top of not being able to get the maching going my clothes come out of the machine (towels especially) smelly mildewy and I have to use oxy clean in every load so that the don't and the towels usually still do smell like it no matter what! Then we have been noticing tears in our clothes and towels and I too had thought I was overloading it but after reading everyone else's posts I see it is a problem with the washer!!!!! I agree with someelses posts how do we get GE to recall this product?!?!?!? something has GOT to be done!!!! anyone have any suggestions feel free to contact me at heidim0515@gmail.com. thanks!!!

  • cattoniphoto
    cattoniphoto Feb 17, 2013

    Clean the area with rubbing alcohol, use a rubber tube patch kit, scuff the area, apply the glue and patch....It WORKED! ($1.95)

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Replacing gasket is fairly simple - need 2 people. UNPLUG FIRST - 1. Remove the plastic cover on top of machine that is mounted to back of control panel. 2. remove dispenser - push down on tab at back and it will slide all the way out. 3. Remove lower front cover by removing 3 screws holding it on bottom. 4. Remove 3 screws holding top panel on back of machine and slide cover back approximately 1 inch and lift off. 5. Remove the 3 screws that hold the control panel on - note these are different type of screw so keep track of which screw goes where - one of the screws is next to dispenser opening. Once this is done you can reach in to machine and disengage locking tab on right side under "washer temp" - have someone hold this part aside if you do not want to disconnect the cables. 6. Remove spring loaded wire securing door seal to front cover. 7. Remove the the 4 screws holding the front cover on. This item is a bit heavy so be careful. Disconnect the three door latch wire harness and place this aside. 8. On the right side of the gasket you will find the clamp screw that holds the seal to the drum - loosen this screw almost all the way and remove this wire clamp. carefully remove the two tube connections and remove the gasket completely. Take note how these were installed before removing. Now you can carefully clean the gasket seats on the drown and door and replace the gasket and reverse the steps to put the machine together. While you have the covers off it would make sense to remove and clean the pump strainer mounted on the lower cross support - this can be messy with lots of water coming out so go slowly and have plenty of towels and a shallow pan to catch the water with. HOPE this helps.

Posted on Nov 23, 2007

  • john_in_erie Nov 23, 2007

    Note in step step 5 there are actually five screws - not 3.

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I have replaced this gasket twice on my washer and when it got ripped the third time (not under warranty) i decided to try to fix it, this time it had a rip about three inches long, for anyone having this same problem go to your local auto parts dealer, I went to checker. and ask for a tube of "the right stuff". find the rip and cake it on, IT WORKS. it comes in a tube like cheese in a can. squirt it all around the hole then get your fingers wet with soapy water and smear it around till smooth I did this about two months ago and its still holding. and just today the was a new smaller hole in a different area I used it again and it seems to be working just as well. an easy fix it only cost $16.00 and no waiting for service guy

Posted on Mar 30, 2009

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I had my GE washer for 1 year when the door gasket ripped. And it was a long rip - around 12 inches! I heard that the gasket cost $150 plus $30 shipping plus around $100 to install for a total of just under $300. Being in the economic crisis of 2009 I decided to do what they did in the great depression - FIX IT.

One bike tire tube and GOOP plumbing glue did the trick. Total cost was around $6. I used GOOP plumbing glue because it is good for up to 150 degrees F. First I used duct tape on the underbelly of the gasket. For this you must remove the outer metal ring so that you can get your hand and tape up under the gasket. Once this was done I cut the bike tire tube to size and patched the rip. I let it cure for 24 hours. I've done dozens of loads even on sanitation and have NO leaks! Want to stick it to GE? Then refuse to give them more money (profit) for a defective part. If this didn't work I was going to plop down $300 for a top load washer and call it a day.

Posted on Apr 01, 2009

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I have the same issues as all of you. I am going to file a claim against GE's insurance called a "subrogation" claim to get back the money for my repair and for the damage to my floor and drywall. They will send a check versus wanting to acknowledge there is a concern. I am also going to file a claim with the consumer affairs dept. Good luck everyone

Posted on Jun 23, 2010

  • LLUncoolJ May 23, 2011

    Anything ever become of this? I just shelled out $225 to have mine fixed.

  • jrjunkie8 Jun 23, 2011

    I filed a claim and it was a complete waste of time and energy. A million phone calls and transfers and have never seen a dime.

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DO NOT EVER EVER BUY ANOTHER GE UPRIGHT WASHER ENERGY EFFICIENT OR WHATEVER THEY CALL IT. THIS IS THE BIGGEST POS*%^^$ I HAVE EVER OWNED. THIS BEARS REPEATING - DO NOT EVER EVER BUY ANOTHER GE UPRIGHT WASHER AGAIN. Seal broke and water flooded everything... All these simple fixes I read on here are great, but if you are interested in patching the hole good luck on finding the hole. This washer has never never cleaned clothes as good as the top loading washer did, not to mention all the problems that come with its flawed design, flawed door boot (gasket), mildew growing like wildfire inside the door boot... What a complete mess this is..

Posted on May 02, 2010

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I have owned this unit for almost 3 years first time the gasket has been shredded. But I have noticed torn clothing before and wrote it off to overloading now I know better. Has this unit not been recalled yet due to a manufacturers defect? If not why not? Can we seek reimbursement for the damaged clothing from GE?

Posted on Dec 05, 2009

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Isn't it interesting that when NEW AND IMPROVED is NOT? We are told the 'old style' washers are unavailable to us, yet when it comes to fixing the old style, it was simple. My son called me today and told me grandma's washer was done-+40 years. O.k. I agree. But my last new washer lasted me 20+ years, cause I could fix what needed to be done in less time than it took to shop for a new one. Ask any honest washer repair person and they will tell you there is only about 4 things that can go wrong with a washer, and most things are interchangable with any other part of the same brand. Lots of history of washer machines with this brand and that brand made by the same company, this part fits in that other brand machine.
Anyway, we called a retired washer repair man, he had a couple and for $140, got a 6 year old machine with all the cycles to go for at least another 15 years!
By the way, I am a sud-saver person--and Maytag was the last company to make those about 8 years ago. My contribution to being green. Joyce N

Posted on Aug 02, 2008

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I am having the same problem, I complained to GE, also filed a complaint with FTC Bureau of Consumer Protection and The Better Business Bureau.. Lets see what happens

Posted on Jan 20, 2011

  • rtmini Apr 04, 2011

    My seal just ripped too. They want $150.00 just for the part. Gonna try the "right stuff" car glue repair that someone suggested, cuz some people have had more than 1 rip. Don't wanna take the chance. This washer is turning out to be such a rip off. It also trips my GFI that I had a washer plugged into for 19 yrs. Have to put in a new plug just for this crappy washer. Also had an appointment for recall repair last May....they never showed or called. So disappointed.

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We had the same problem. We only washed clothes in it like 3 times and we had water all over our brand new built house. Luckily the store we bought it from brought us a new machine. I refused having them fix it after water ran all inside the machine. Now I have a problem with the washer EATING our clothes up. Lost a packer jersey and 3 pairs of pants!! I'd never buy one again.

Posted on Jan 25, 2008

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I Agree we have had this washer for about 5yrs we haven't had any trouble aside of the seal around the door is so dirty from black junk from water setting there.. I wash it off all the time but it just comes back. Now it's permanently stained. I can't get it off and want to know the part no to find out how much a new seal will be? Can you order them anywhere but from GE if so where and what is the part no. thanks Rachel humphrey
rjaffeux@hotmail.com

Posted on Dec 04, 2009

  • youniquelle Nov 16, 2010

    I have had the same problem over and over with my GE front loader-bought it in 7/07 first tear was 3 months after I had the washer in 10/07. Ge came and fixed it. THEN the belt went the following year-they came and fixed it-but while they were testing it out-the washer during spin sounded so loud and clunky-the moe-moe opened up the back..looked at this that and the other thing-goes to his truck and comes back to me with an estimate for $1400.00!!! OMG!
    I bought the washer for $999.00 why would i pay THAT??? he said it would not last...so far it has been a year-but NOW-I too discovered a tear in the gasket just the other day-it is directly underneath where the water from the soap cup fills the washer during the wash cycle. I believe that after repeated use the gasket itself breaks down from the amount of heat/cold plus the added detergent and any bleach you may add to the cycles over time. I will never again buy another GE-I am going to try to repair it myself because of course this happens when all the dirty hampers in my home are overflowing! Wish me luck...otherwise I am gonna kick this thing to the curb and run it over with my truck!!!

  • lisalew2000 Feb 17, 2011

    Our GE also has a ripped seal. We bought a replacement seal that is "new and improved," only to find that it is made to small for the repair man to get it on. So now what?

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  • 37 Answers

It should still be under warranty

Posted on Nov 09, 2007

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