Question about Office Equipment & Supplies

3 Answers

I have purchased a used Xerox Workcentre 24 copier. When I turn it on, it reads code 010-398. I have enter into System Settings, Diagnostics and NVM Read/Write to reset the value to 0. They are asking for a chain link number. If you can help me, please send it as soon as possible. I am needing this really bad. I have a church conference to prepare for August and I do the conference books, flyers, banners, invitations letters every thing on it. Mary A. Barnes elder_barnes2008@yahoo.com

Posted by on

  • elder_barnes Jul 01, 2009

    No, this is not a problem. That was the first thing that I tried. I am needing a chain link number to get into the system, th change the value to 0.

    Mary A. Barnes

    elder_barnes2008@yahoo.com

  • elder_barnes Jul 07, 2009

    I type in 744-004, the current value is at 230 and it would not allow me to change it to "0". Only 150.



    What do I do? This is for a Xerox WorkCentre 24.

×

3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 1,197 Answers

Ur error 010-398 indicates a fuser fan failure
the only chain link code available for this is 744-220
must be reset from diagnostics by resetting NVM (Non Volatile
Memory code 744-220 back to “0”)

if that doesnt help..... u ll have to replace the fuser fan.....


Yep, when the fan either stops running, or even becomes dirty and runs slower, it gives you that code.
The circuit measures the current flow, so either if it sees no current flow, or an increase in current flow it detects a problem and will shut down to prevent machine damage.
What you can do is unplug the machine and if you want to remove the back covers, remove the fuser fan, clean the blades, then remove the label on the fan and then the black rubber plug and lubricate the bearing. That should get it back to running.
You can call 1-800-835-6100. I just checked the price for it is $31, that is if you don't have an maintenance agreement.

if u dont have warranty and want a cost effective remedy i suggest u search ebay for ur item.... but since u say its for the church functions... u ll want a long standing copier... so even if there is no warranty i suggest u contact the number i provided above and get the genuine parts....


good luck

have a nice day

Posted on Jul 08, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Expert
  • 942 Answers

Hi, Ensure that NVM location 744-004 is set to zero (0). If the problem continues, replace the Fuser Unit

Good luck !!!

Regards

PCmania

Posted on Jul 02, 2009

  • Neciforo Llanto Jul 04, 2009

    Hi...

    Easiest way to erase memory is remove batteries and unplug from power.Resets to factory defaults.

    Manual available here:
    http://www.patchandpins.com/store/images XE-A21S%5B1%5D.pdf?osCsid=887851997a7979900d3705d076951c6a

    For the Customer Support Tool CD try here:

    http://www.sharpusa.com/global/ContactUs...

    Good luck !!!

    Regards

    PCmania


  • Neciforo Llanto Jul 04, 2009

    Hi

    Press C - Auto - C - Auto the display will go off .
    Enter 24 press Print press 7 press Print . It will display 00. Off and On.

    Good luck !!!

    Regards

    PCmania


×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 355 Answers

Does the machine have a network box on back? Frequently on that product the boards in the network controller come lose, and simply need reset.
You can unplug all accessories and see if it powers up then, then connect them back one by one and see which one causes the failure

Posted on Jul 01, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to get the Factory Reset code for Xerox Workcentre M118


Enter diagnostics by pressing and holding the 0 button, then press the Start button. Then Press the login/out button, select System Settings, then CE Settings and then press enter button. Go to P-ESS and then select NVM Initialize.

Feb 21, 2016 | Xerox Office Equipment & Supplies

1 Answer

Where can I purchase DRUM cartridges for my Xerox Workcentre 24 as I need Magenta and Cyan immediately?


go to www.partsdrop.com or aaatoner.com
or if you want immediate supply go to your nearest xerox store and purchase it if you are in new jersey partsdrop is the wholesale dealer and they will give you drums and toners in wholesale price

May 08, 2014 | Xerox WorkCentre M-24 Color Copier

1 Answer

My Xerox WorkCentre M123 does not enter in more ways administrator password is 11111 and x-admin right but as soon as I enter the settings Administrator freeze (crashes) same thing with Internet access,...


  1. Enter UI Diagnostic Mode.

  2. Press the Log In/Out button on the Control Panel

  3. Select System Settings.

  4. Select Common Settings.

  5. Select Diagnostics.

  6. Select NVM Read/Write.

  7. Enter location 700-171 and press Confirm/Change. This is the current password. You can provide this number to the customer, or set the location to the default value (11111) and allow the customer to enter a new number from Tools mode.

May 26, 2011 | Xerox Office Equipment & Supplies

1 Answer

Need to reset my xerox pro128 password


Here is how you reset the system admin password.

1) Enter Diagnostics as normal (press 0 wait 5 secs. Then hit the Start Button, then select 6 7 8 9 and Confirm)
2) Select Log In/Out
3) Select System Administrator Settings
4) Select System Administrator Login ID
5) Select Keyboard and enter 5 1's ( 11111 )
6) Select Save
7) Select Keyboard again and re-enter 5 1's ( 11111 )
8) Select Save
9) Select Save again
10) Then Select Close and finally Exit
11) POPO to make sure change took effect
At this point the customer should be able to login to customer tools by entering 11111 on the UI.

Jan 28, 2011 | Xerox WorkCentre PRO 128 Copier

3 Answers

I have a Xerox workcentre 7345 and reported that the transfer belt cleaner needed to be replaced. I replaced it and the message is still appearing.


I have a Xerox workcentre 7345 and reported that the Error code 010-341. I Had already replaced Fuser. stil Getting the Same error code

Jan 14, 2011 | Xerox WorkCentre M-24 Color Copier

1 Answer

How do I change the default tray on our Xerox Workcentre 7328. It won't allow default settings at the moment, and all print jobs are being sent to Tray 1 instead of Tray 4.


Log in as administrator. Press "key" button and enter pass code 1111. You will find the settings quite easily and can change them.

Sep 14, 2010 | Xerox WorkCentre M128 Copier

2 Answers

I have a Xerox XD125F Workcentre. The J2 toner


1. turn off XD125f
2. Turn on
3. within 4 seconds press, clear, auto, clear, auto. LED Should go blank,
if not try again
4. use copy quantity keys to enter 24, then push start
5. Again use copy quantity keys to enter 7, then push start
6. turn off
when you restart the cartridge count will be set to zero

I have done this twice and never replaced the drum cartridge.

Jul 24, 2009 | Xerox Office Equipment & Supplies

2 Answers

Reset WorkCentre 24, Xerox


In menus you browse to the service tab, then serivice diagnostics. Go to NVRAM reset and perform the NVM reset.
Before you do that, print out a configuration page if you want to rememebr the network settings. It will set the IP address back to default also.

Apr 03, 2008 | Xerox WorkCentre M-24 Color Copier

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

206 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

k24674

Level 3 Expert

7993 Answers

yadayada
yadayada

Level 3 Expert

75744 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...