Question about HP Pavilion dv9000z Notebook
I have 2 HP Pavillion 9000 series computers. One is 9700 and other 9000. The HP tech support guys know the motherboard has serious problems as well as audio speakers, in addition, both of my laptops have identically screen problems that comes up almost on the yearly bases. It is a problem with cyan or green color lines running vertically across the entire screen.
HP also denies people to buy extended warranties when the problem becomes big. Many people are outraged by the product design issue. That's why people want get together to sue HP. I can't blame them, I would join the lawsuit too if I have the time.
I also search instruction online to see if these simple problems can be easily fixed, and there are, just google it. The warranty services is time consuming and every time I need to backup my entire data when I send them in. What a pain!
It may sound stupid to all the technical geeks out there, but every year I do pay an annual fee around 150USD for each laptop just to have the warranty services extended. So what does this mean? It means their product reliability rating is sub-industry standard. Good thing at my position I can at least recommend our university faculties and CIOs across our state to not buy HP's products unless they want extended headaches.
Looking at what happened to the big 3 automakers, bad product reliabilty cost them market share in the long run. HP will face the same fate if no one listens. Hmm. This reminds me that next year I need to publish a product review for our international educational technology conferences such as ISTE or Educause to see if that catches those greedy executive's attention. In any case, the HP product speaks for itself! Bad product and services simply means bad productivity for us and bad branding for them.
In most cases the lines across can be sorted out either by updating the BIOS or reinstalling the graphic drivers.
Now if you payed for extended warranty and HP are refusing to help you then of course they are in breach of their contract and you can bring a law suit against them especially if it is the BIOS chip as this IS covered by the warranty because the chip is hardware. Software however is not covered by warranty which i bet HP are trying to angle on.
You have every right to demand your money back if HP are not keeping to their end of the agreement.
Good luck with them.
Posted on Jul 01, 2009
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Posted on Jan 02, 2017
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