Question about Baby Gear
I have a Generation 2 Worldwide Toddler Bed 81-8602, the side rails were lost in a move (thanks to the moving company), how can I get replacement rails?
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Posted on Jan 02, 2017
Try calling the customer service number (212)-645-9033. I have not called them yet to get the conversion rails for our Delta Luv 5 in 1, but I'm hoping that they will know more than Babies R Us!!
Posted on Sep 29, 2008
You should not attempt to buy hardware to reassemble the crib. Gen 2 has had recall problems with their products. One of the ways a recall is performed is to have the customer send the hardware to the company instead of the whole assembly, rendering it useless. If you received one without hardware, it was probably recalled.
Posted on Feb 09, 2010
Hi, we had a similar problem. Here's what we found out: Generation 2 is no longer in business. If all you are needing is the screws to put it together (meaning you have all the plastic slide pieces for the side that goes down then you are in luck. All of the screws and nuts can be found at your local hardware store (we got our at Ace Hardware in the nuts and bolts section in a drawer for furniture stuff). The exact nuts and bolts should be listed under the solid base for the mattress. Just copy those down and head to the hardware store. If you cannot find them there, then call Products America at 1-800-205-9642. They have all the hardware but it will cost you around $40 ($30 more than at the hardware store). If you are missing any of the plastic slide pieces for the side that moves (as I am), you are out of luck. Gen 2 patented those and took the patent with them (they will not alloy anyone to make their patented pieces).
Posted on Sep 16, 2010
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