Question about Dell 5100cn Laser Printer

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"Reseat Fuser; Restart Printer"

I am currently getting an error on Dell 5110cn- Error: 010-392. Any help would be greatly appriceated =D

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Posted on Jan 02, 2017

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SOURCE: dell 3100 error 010-397 restart and reseat fuser roll

We had the same problem. I loosened the levers that hold the fuser in place, and the one on the left side (as you face the printer) came out. When I put it back in, it didn't click into place all the way and the error message came up. I pushed down slightly on the fuser, then pushed the lever toward the back of the unit about as hard as I dared until it clicked back into place. That locked the fuser into place properly and resolved the problem.

Posted on Oct 06, 2008

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SOURCE: ERROR CODE 010-387 RESEAT FUSER

I had the same exact issue with my 5110cn printer. It turned out that the 5100 fuser is wrong for this printer and will not work. The 5110 has a circuit board on the inside and the 5100 fuser does not. Dell item number KX491 with a BCN # of 652423 works perfectly.

Hope this helps!

Posted on Jan 20, 2009

  • 104 Answers

SOURCE: My Dell 3110 Colour Laser

There's not much on the web about this error message, but it does say to reseat the fuser. I found a writeup (with a picture) on how to do this.

http://en.community.dell.com/support-forums/peripherals/f/3528/p/19309114/19606748.aspx

Make sure that your printer is unplugged while you do this, also be aware that the fuser gets quite hot while it's printing and stays hot for a few minutes afterwards. Don't burn yourself! While the fuser is out you may want to blow out the dust from the printer with a can of compressed air.

If reseating the fuser doesn't get rid of the error message call Dell technical support at 1-877-293-1197.

Hope this helps

Please rate this solution, thanks!

Posted on Mar 09, 2011

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1 Answer

Dell 5110cn printer Tray Detached error 024-946


Cycle power on the Printer.
  1. Turn the printer off.
  2. Wait 10 seconds.
  3. Turn the printer on.
  4. Determine if the issue still occurs.

If tray 1 is being used:
  1. Remove and reseat the tray.
    To remove and reseat the tray, perform the following steps:
    1. Pull the 250-sheet tray out of the printer until it stops.
    2. Hold the tray with both hands, lift the front slightly, and remove it from the printer (Figure 1).
      250tray1.jpg
      Figure 1: Removing the Tray
Re-insert the paper tray into the printer and push it until it stops (Figure 2).
250tray3.jpg
Figure 2: Reinstalling the Tray
Run diagnostics on the tray 1 paper size switch on the Dell 5110cn printer


http://www.smoothprinterservice.com/

Dec 18, 2012 | Dell 5110cn Laser Printer

1 Answer

I have been experiencing the error: 016-337 - reseat mpc for my Dell 5110cn printer. What's wrong?


You will need to replace the following parts.Multi Protocol Card and the Network Controller Card.No need to call tech support.Its a problem i have encountered with these printers.The Network controller card cost about $149.00 and the multi protocol cost about
$99.00 .Here are the part numbers JG348 ,NR642 .
Good luck

May 15, 2010 | Dell 5110cn Laser Printer

1 Answer

After replacing fuser, I get "10-397 Restart Printer" I've tried six new fusers in five different printers and get the same error on every one. I've tried leaving the printer unplugged overnight and it did...


Have you checked that there is enough toner in the cartridges. It may help to remove the cartridge, shake the toner quite rigourously, replace, restart the printer. Also make sure that the paper is not cold or damp.

Oct 20, 2009 | Dell 5110cn Laser Printer

1 Answer

Dell 5110 004-310 reset printer error


This may not solve your problem but it did mine when I got the "reseat cartridge" error. I had inadvertently ordered the cartridge for the 5100cn, which looks exactly the same as the 5110cn and actually fits if you order the generic version (the Dell 5100cn cartridge looks like the 5110cn but doesn't quite fit).

So, first make sure that you ordered the 5110cn cartridge. (And if you need two opened 5100cn cartridges, I've got them up on ebay :( !!!!)

Jan 23, 2009 | Dell 5110cn Laser Printer

1 Answer

ERROR CODE 010-387 RESEAT FUSER


I had the same exact issue with my 5110cn printer. It turned out that the 5100 fuser is wrong for this printer and will not work. The 5110 has a circuit board on the inside and the 5100 fuser does not. Dell item number KX491 with a BCN # of 652423 works perfectly.

Hope this helps!

Jan 08, 2009 | Dell 5110cn Laser Printer

1 Answer

RESEAT FUSER


Hi G,

99% of the time the error is the fuser. Either it is damaged, or just not locked in place, and with power off, reseating it will fix the error. Since you just replaced the fuser, I guess the question is did you do it because it was also giving this error, or because it reached EOL ( end of life ).

If it was for EOL message, I would try reinstalling it. If the "reseat fuser" error goes away, but comes back with the new fuser again, then the new fuser you purchased is defective and should be returned or exchanged.

See the information below to correctly troubleshoot your issue.

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Oct 28, 2008 | Dell 5100cn Laser Printer

3 Answers

Dell 3100 error 010-397 restart and reseat fuser roll


We had the same problem. I loosened the levers that hold the fuser in place, and the one on the left side (as you face the printer) came out. When I put it back in, it didn't click into place all the way and the error message came up. I pushed down slightly on the fuser, then pushed the lever toward the back of the unit about as hard as I dared until it clicked back into place. That locked the fuser into place properly and resolved the problem.

Jul 05, 2008 | Dell 3100cn Laser Printer

5 Answers

010 397 Error Message on Dell 5100cn


The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Apr 04, 2008 | Dell 5100cn Laser Printer

1 Answer

Error message CRUM ID 093-693


please help with diagnosis of following error for Dell 5110CN CRUM ID -093-665
I tried everyting. I took the imaging drum out and poot it in, and notihng. This imaging drum worded before OK.

Tom

Dec 12, 2007 | Dell 5110cn Laser Printer

1 Answer

Error 016-313


Try a firmware update.

if that doesn't solve it, reseat controller card.

if that doesn't solve it, replace controller card


For the 370 error, try the same steps. If they don't solve, then replace the Machine Control Unit.

Replaceing these parts can get expensive.

Aug 16, 2007 | Dell 5110cn Laser Printer

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