Question about Creative Labs ZEN Vision:M Digital Media Player

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Zen Vision:M will not power on

I plugged in my ZVM to a 3rd party car charger and the screen went bright white. When it finally shut off, I could not get it to power back on. When I plug it into the charger, the light on the on/off/hold switch will illuminate, but that's it. Is this something I can fix myself by replacing the motherboard or something similar? Thanks!!

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Re: Zen Vision:M will not power on

The adapter may have caused some damage to the internals and replacing the board would probably fix the problem. However, replacing the mother board is not a trivial procedure. You may have to send the unit in for service.

Posted on Nov 09, 2007

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Sounds like the screen whend under some pressure and cracked, you'll have to replace the screen.

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Here is what you'll need to do to save your Zen: you will need a charger for the operation. I recommend buying a brand new charger from the Creative Labs website or a used one here, instead of getting an aftermarket one off Ebay. Aftermarket ones tend to cause problems or fail to work altogether.

Plug in the wall charger and USB cable at the same time. Your Zen should power on when connected the charger. Once it is powered on, connect the USB cable to your computer.

If your Zen does not power on when connected to the charger, your unit is dead and its time to replace it or get the motherboard replaced via one of the Repair services offered on this website.
Download the firmware to your PC, then reboot your PC and connect the Zen via USB cable. Open the firmware icon to begin the download.


If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.

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Dear All this problem is caused if the computer has windows media player 11 installed. I googled this for days trying to fix it - & was relieved when i finally sorted it - it's very easy. Just do the following.
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Then restart your PC. Then make sure you have downloaded the lastest firmware version - just google it - trying to find the right one on the creative website is not easy - their website is poor - there are quite a few other places you can download it from.

Then I clicked the "reload firmware" option in the recovery mode (I had already deleted it 4 days ago). Then when your PC has restarted plug in your Zen, it should come up something like "MTP device recognised". Now when you double click on the firmware downloaded to install - it it will recognise the player & you can click the upgrade button. It does the upgrade & puts the firmware back on the ZEN. I got a message saying "firmware upgrade failed" at the end although when I started the player - it booted up as normal & I was able to reload & play my music.

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