Question about Hitachi 50V500 50 in. HD-Ready LCD Television
I've had my 50V500A for about 4 years, and now have pinkish blotches in the middle of the screen when powered on. Powered off, it goes to black. (with a light, white, stripe down the middle) I can still see picture when powered on, but the pink hughe is maddening.. TVtechmaniac mentioned something about reinitializing the memory, and having a PDF, but cant find where it's posted. Would this solve my problem, and if so, where do I get the magic PDF? (or do I need a new bulb since it's 4 years old)
We had the same problem and just got our light engine replaced last week. Yes, Hitachi will ship the part and they will pay for the part but they will ask you to pay for the install (unless like Dev23 said, it's still under warranty). Hitachi shipped the part to the certified Hitachi dealer that they recommended. Cost to us was around $400. Worth it to us being that the TV cost $3600 when we bought it 3+ years ago and up until we had the light engine problem, the TV has been great. Since the light engine was replaced, TV looks brand new. You will read some post about this problem were people have had up to 3 light engines replaced. Back when Hitachi was made aware of this problem (about a year ago) they were sending out refurbished light engines and not new ones...obvious cost savings and cheap way out for Hitachi. The tech that came out and installed ours said that now Hitachi only sends out brand new light engines.
You should really only deal with Hitachis Customer Relations Department and not regular customer service. When you first call, they will act like they have no idea what you're talking about. After you have someone come out to look and tell you that YES, it's a light engine defect, they will ship the part to the dealer and then the tech will come out and rinstall it. The customer relations department # is 800-654-70103.
If you're willing to pay the install, they will cover the part. The part we were told cost $1500. Regardless of a warranty or not, this is a DEFECTIVE PART and I think Hitachi should pay for the entire tab none the less, we just wanted the TV fixed without a hassle! Good Luck:)
Posted on Nov 25, 2007
I have called customer service and costomer relations and they both told me they wont replace it cause its out of warranty what should i do
Posted on Aug 05, 2009
Tips for a great answer:
Jun 12, 2013 | Flat Panel Televisions
Sep 14, 2011 | Hitachi 50V500 50 in. HD-Ready LCD...
Jan 09, 2010 | Hitachi 50V500 50 in. HD-Ready LCD...
Aug 26, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...
Jul 25, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...
Jun 09, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...
944 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: