Question about Symantec WinFax Pro for PC

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After re-installing HP officejet all-in-one software, Winfax can no longer find my internal modem. Uninstalled and re-installed it but no help

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  • Paul Siesser
    Paul Siesser Jul 01, 2009

    Nope. Problem was telophony service was turned off. Turned it back on an set winfax modem to winfax and all is well. thank you anyway

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Check your telephony service to see if the HP software turned it off. It may need to be turned back on. Post back if you don't know how to check services.

Posted on Jul 02, 2009

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  • Master
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Hi,

This is a known issue with HP Officejet printers. Installing it back will not resolve the issue. You need to get the driver CD for your computer and install the modem drivers once again for WinFax to recognise the internal modem. Sometimes it also effects the sound. Hope its not the case for you. If yes then donot worry but have the sound drivers installed as well.

Thanks for contacting Fixya.

Posted on Jul 01, 2009

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