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Just got off the phone with internet service and they are not the problem... when i reconnect the cord back into the router i loose internet access- whats wrong?

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  • Carl Navarro
    Carl Navarro May 11, 2010

    Just because they say the're not the problem, they could be. Does your computer work when directly connected to the modem? Who provides the service and what are you using for a modem? A DSL modem may require some tweaking to make a router work with it, and a Cable Modem may need the MAC address from your PC to be cloned into the new router, or cable company reset with the new router online. Try to comment back and explain what you have.

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If you loose your internet connection when you connect the modem to the router and are OK when it is directly connected to the modem then your router sounds like it had died.

Some times routers that have been hard booted too many times die a short death or some manufacturers routers only last 1-2 years like D-Link,Netgear & Belkin

Posted on Jul 09, 2009

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I just reset my dell computer back to factory setting. How do I now reset up for internet connection. My provider is verizon and I am using internet explorer


You want to reset your internet connection???
If yes then follow the given steps....

Step 1

Turn the modem so that the back of it is facing you. Locate the power supply cord connected to the back of the device.
Step 2

Gently unplug the power supply cord and leave it unplugged for about 10 seconds. If you also have a router connected to the modem, disconnect the power cord of the router as well.
Step 3

After about 10 seconds reconnect the DSL modem power cord. Wait for the status lights on the front of the unit to come on. They may blink at first before turning solid green, or they may first illuminate as orange, then turn green, depending on the modem model. The "Internet" and "Incoming" lights may continue to flicker, this is normal operation for modems.
Step 4

After the modem is reset, reconnect the router power supply if you have a router. Wait a few minutes before resuming normal Internet use.

If you need any kind of technical assistance you can contact support cell

Jan 19, 2013 | Computers & Internet

1 Answer

I have a 655 router.. running windows7 on one computer on Home Network.. Router initially working OK..computer connected via cat5 wire. Disconnected router, moved to new location on desk...reconnected...


You can reset both the modem and the router by removing the power cord where it connects into the router (Called Recycling the Power) I would do it with both the modem and the router for about a full 2 minutes.
Sounds more like you have a connectivity issue from interference from something on you desk. Some known culprits are:
High Intensity Lamps Fans Radio Interference coming from your wireless phone Power strip with filters for telephone signal any other environmental issues including computer monitor. Next door neighbor's router signal bleeding through. Filter device missing from phone Filter device missing from phone line connected to you TV
Try moving the router back to the old location. Does problem go away. You are now too close to something thats breaking your signal. I can log into my neighbors access point across the street and two houses away. Signals are strong but can be blocked by a lot of things mentioned above or tin foil.
Check it out,
TF

Jun 03, 2011 | D-Link DIR-655 Wireless Router

1 Answer

Need to access wirless internet but dont know my security key or passphrase.


Hi connellmandy, no real way around this... Best to reset the wireless router back to factory defaults, reconfigure to lock it down and apply the security key/passphrase to your wireless laptops. you WILL also need to know what your old settings were for example, your ISP username, ISP password, IP addresses, your new wireless security keys, and ports and services that were opened. It all needs to be re-entered.
For Belikin routers:
    •Unplug all LAN cables from the router.
    •Unplug the router power cord connector from the back of the device.

    •Using a paper clip or something similar that will fit into the reset hole, press continue to hold the reset button, then carefully reinsert the power cord, making sure not to release the reset button in the process.

    •Continue to hold the reset button in for at least 15 seconds after inserting the power cord, then release it. After about 10-25 seconds the router will boot and it will be set back to the original factory default settings.
By default the password on the router is left blank, and the default IP address is 192.168.2.1


For Netgear:

The default username is admin and the password is either password or 1234. (Try these before resetting the router.) You may be able to get the wireless security key and/or passphrase.

  1. Press the reset button on the back until the test light blinks. This takes about 10 seconds. (To avoid accidental resets, the small button is recessed. Use a pen or paperclip to access it.)
  2. Release the button.
  3. Wait for the router to reboot.
  4. Log in with the default password.

    If the router configuration was not cleared, try these additional steps AFTER the router has finished rebooting.

  5. Unplug the router's power.
  6. Press and hold the reset button. While the button is held down, reconnect router's power.
  7. Continue to hold the reset button for 20 seconds after reconnecting the power.
  8. Wait for the router to reboot.
  9. Log in with the default password.
Good Luck .. hope it helps out. Most routers have a small pinhole at the back of the modem to reset the unit back to factory defaults.

Oct 07, 2010 | Computers & Internet

1 Answer

Wirelessrouterstepbystep learn howto setup


1
Choose your equipment wisely. There are many types of wireless routers, and they are not all created equal. Some of the lower end wireless routers are very basic, and will limit your home network to speed of 56 megabits per second (Mbps.) This is really not a very fast speed. If your access points will be very far apart, consider getting a router with ultra-range abilities, or a dual-band router. Also, while you're at the store, be sure to pick up one wireless access point for each computer you intend to connect to your network.

2
Remove your DSL or cable modem from the power supply.

3
Remove the Ethernet cable which connects your DSL or cable modem to your computer from the computer, but leave it plugged into the back of your modem. This cable looks something like a phone cord on the ends, but with much larger connectors and a larger, round cable. Do not remove the phone cord from the modem which is plugged into the telephone jack on your wall.

4
Connect the loose end of the Ethernet cable to the internet port on the back of your router. This port should be clearly marked, and will probably be a different color than the other ports.

5
Reconnect your modem to the power source. To protect it, plug it into the same surge protector which guards your computer.

6
Plug the Ethernet cable which came with your router into the Ethernet connector on the network card on the back of your computer. Then plug the other end into one of the Ethernet network ports on the back of the router.

7
Plug the router's power cord into the power supply. This device should also be protected by a surge protector. If you run out of plugs, it is well worth ten or twenty dollars to invest in a second surge protector.

8
Check the lights on the front or top of your router. The power light should be on, as well as the internet light, the wireless light, the security light, and a light for one of your Ethernet network connections. Check to see if any lights are off, flashing, or red or amber in color. This will indicate that the router is having a problem. If any lights are not on as they should be, check your cable connections to ensure that they are securely connected. Repeat the setup steps if necessary.

9
Install the software provided by your wireless router's manufacturer.
This is it you are done
Thanks .

Oct 07, 2010 | Computers & Internet

1 Answer

How to connect to the internet


You should have a home modem from and ISP (Internet Service Provider) Also If you have a router you need to plug the Ethernet Cord (the cord that looks like a Giant phone line) into the internet port of the router, Now if the router is a wireless router and you want to use the internet wirelessly you need to open your wireless connections and you will see your router in the list. Simply double click the connection and it will automatically connect for you. If you do not have a wireless router and you want to connect more than one computer to the internet,Simply keep the ethernet cord plugged into the internet port on the router and you should have 4 other ports next to each other. Plug another ethernet cord into port 1 and plug into the back or side of computer. That's it. I hope this helped have a good day

Sep 29, 2010 | Computers & Internet

1 Answer

I need help connecting a westell 7500 router/modem,i want to get a notebook on line. i didnt receive any intsructions.i need help connecting the westell 7500 to my pc and notebook thanking you.


Westell makes a line of broadband home networking products that enable residential customers and users in small businesses to access and share broadband services. These inexpensive DSL router/modems offer multi-users Internet LAN access for home or business applications. The Westell router/modems allow you to have the benefits of the "always on" high-speed broadband Internet connection without losing the ability to receive voice calls over the same phone line.
  1. Step 1 288254_thumb.jpg Connect one end of the Ethernet cable to the computer's Ethernet port. Connect the other end to the Ethernet port on the back of the Westell router.
  2. Step 2 Connect the barrel end of the router's power cord to the connector labeled "12 v" on the back of the router. Plug the other end of the power cord into a wall outlet.
  3. Step 3 Connect one end of the DSL phone cable to the DSL line jack on the back of the router. Connect the other end to the wall jack.
  4. Step 4 Wait for the Ready and the Link LEDs to glow steady green. The router is now ready to use.

Nov 15, 2009 | Westell Wirespeed VersaLink...

1 Answer

Wireless is working but computer won't connect to the internet


Remove the power cord from the router. Wait 30 seconds. Reconnect the cord. Like rebooting a balky computer.

You may also have other routers nearby on the same broadcast channel.

Occasionally cordless 2.4ghz phones may jam the wireless channels.

Chose another channel from the router setup.

Aug 06, 2009 | Belkin (F5D8231-4) Wireless Router...

1 Answer

Set up wireless internet access using HG1701 2wire router


Check with this tip
Detail on this Wlan Router
"Connect power cord to router.

Wall Plate -> Router (using phone cord).

Router -> PC (using network cable).

  1. Power on router, when the lights settle, start the PC.
  2. Start IE in PC, type 192.168.1.254 in the address bar and press enter.
  3. Start configuring using the Telco's suplied info, namely PPPoE username and password. All other function works by default.
  4. The WEP key is the 10 digit number underneath the router (not the 12 digits S/N number).

Jan 18, 2009 | 2wire Wireless-G 802.11g ADSL Gateway

1 Answer

Unplugged per cable company instructions & not won't connect


The configuration of your cables is correct, as long as your modem is connected to the 'internet' port on your router. You must unplug the power cord from the back of your modem and plug it back in so that the modem recognizes the router. After doing this you should be able to get to the internet.

The modem has a security feature that only recognizes one physical address. When you were plugged directly into your pc, it had the pc's physical address saved in its memory. When you reconnected to the router, the modem blocked the router's access to the internet because the physical address of the router did not match the physical address that was saved in memory.

Apr 13, 2008 | MSI Wireless-G RG54G3 Router

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