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You use a program from tomtom wesite named tomtom home. Download to pcinstall it then connect device to pc using usb cable. The tomtom home program will list all updates available and install all free ones. Ensure you make a backup first.
If you have accidentally selected the flight mode from the menu options this turns off the satelite receiver so check this setting also from the menu you can select the satelite network and see if there is a signal being received and how many satellites it is connecting to. It requires at least three to function and possibly will not work with less than five if there is none then a reinstall of the program will need to be done following instructions from web site on reinstalling the application. You must backup the device first as you cannot download a free map. Follow the website instructions and if there is still no satelite signals being received then its busted. From the main map screen the signal strength may be segn as a small icon like a volume icon. Press this and you also get signal information.
is a dish position , not in position, need a special signal meter, to tune the right signal, and normaly must replace the dish head, old models has low digital output signal. you need a specialist to tune the dish position and get the proper compatible dish head. for your receiver.
The "front end" of your Receiver might be defective. Since your other unit is working then what might be happening is the signal to your unit might be dropping, to check this I would use a Satellite power meter, however if you do not have one you can use your other unit and connect it to the cable that your supposed defective unit is connected to. If the unit works then the problem is the supposed defective unit, if the unit does not work then this denotes a possible cable problem.
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