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Problem for HP OfficeJet 7310 All-In-One InkJet Printer

Changed ink cartridge now it won't work

By audreydwyer on Jul 01, 2009

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I've never had a problem with my fax/scanner until recently when I changed the color ink cartridge. When I put the new cartridge in, I now get a "remove and check color cartridge' message. I have tried everything. It is in correctly but I still get this message. Now, I can't use the darn thing. (Eventhough there is black ink)

What do I do?

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Solution #1

posted on Jul 01, 2009

komguy

Rank: Guru

Expert
Rating: 90%, 1383 votes

Try removing the black and see if the error is still there. If it goes away the black is bad, if it stays you got a defective new color cartridge.

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