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HP OfficeJet 7310 All-In-One InkJet Printer
Problem for HP OfficeJet 7310 All-In-One InkJet Printer

Changed ink cartridge now it won't work




By audreydwyer on Jul 01, 2009

" "
I've never had a problem with my fax/scanner until recently when I changed the color ink cartridge. When I put the new cartridge in, I now get a "remove and check color cartridge' message. I have tried everything. It is in correctly but I still get this message. Now, I can't use the darn thing. (Eventhough there is black ink)

What do I do?

Solution #1

posted on Jul 01, 2009
Somewhat Helpful)

komguy

Rank: Guru  HP Computer Hardware  Expert
Rating: 90%, 1115 votes
Try removing the black and see if the error is still there. If it goes away the black is bad, if it stays you got a defective new color cartridge.
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