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I imagine you are using a fax to send a copy in which case the printed page goes face down ( the faxing process actually scans the page , turns the data into signal , transmitted by line to the receiver that deciphers the signal and turns it back into readable data
if you put it in printed side up then the receiver will get a blank page as it is blank on the back of the page
A second line isn't needed, this wouldn't cause blank pages to be printed. This could cause fax's not to be received if the line is in use. There could be 2 causes of blank fax's. Either the obvious which is the person sending the fax is faxing the document the wrong way up. Or the fax board on your copier has a malfunction. Because of the copier's age, this seems likely, although i hope not. hope this helps.
- can you print on this MFP..? if not then you got a printer problem, toner, etc. When they fax you -does your MFP pick up the line- you should notice this activity, if none then you got a phone line problem most likely
The fax machine that is sending you the fax may be also sending a confirmation page that is not needed or compatible with your machine.
I have an older machine that prints a confirmation page after each fax. People on the other end sometimes receive a blank page after each fax that I send them while my machine prints a mostly blank page with only a single line of text at the top with the date and time.
ERROR LCD: WAITING FOR REPORT Solution:
Set [AUTO PRINT RX] to ON (MX300 / MX310)
AUTO PRINT RX
[AUTO PRINT RX] is set to [OFF], incoming received faxes will be
temporarily stored to memory and transaction reports (TX, RX and
Activity) remain in memory. The default setting is [ON], which means
incoming received faxes and transaction reports will automatically
The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
Ink is low or has run out
The paper size and type is not set correctly
Paper has run out
The Output Tray is closed
To set AUTO PRINT to ON, please follow these steps.
Press the <FAX> button to enter the Fax menu.
Press the <Menu> button. [FAX SETTINGS] is displayed
Press the left or right arrow button to select [RX SETTINGS] , then press <OK> two times.
Press the left arrow to select [ON], then press <OK>.
Note: When AUTO PRINT RX is set ON, a sub-menu will appear to PRINT WHEN NO INK.
At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.
When this option is set ON, the fax machine will not monitor the ink
level of the ink cartridges. If ink is low or out, received faxes will
print with streaks or blank. Furthermore, once the fax is printed, it
will be deleted from memory.
To print received faxes when ink is low or out, press the left or right arrow to select [ON] and then press <OK>.
store received faxes in memory when ink is low or out, press the left
or right arrow to select [OFF] and then press <OK>.
Press the <Stop/Reset> repeatedly to return to Fax standby mode.
The streaks are typically a sign of a toner drum going bad, or possibly just dirty, or even caused by the toner being low, as you have mentioned it to be. 1 way I know to 'clean' the drums is to have the printer run multiple blank pages. If your software will not allow you to print blank pages, type a single character by using this little trick, hold down the ALT key, and type 2 5 5 on the number pad in a blank text document. This will allow you to print the "blank" document, I would suggest about 10 copies. This should help for a short duration, and doesn't use any toner.
When you say all other printing processes are ok, I am assuming you can make copies and print from the computer. If so...then are the blank faxes coming from several different fax machines or are they coming from one particular fax machine. If one particular fax machine, then the problem is probably on their end. I need to go backwards a second....when you receive a fax does the machine spit out a blank page or no paper is fed at all..it just receives the fax? Is the machine programmed to just receive faxes to memory to be printed out later? It doesn't make sense for it to print or copy but not to print a fax. If problem persist try a different fax modem.
if you print from a printer do you get the blank like?
if Yes, then you may have some dead LED's on the scanner (this will need replacement)
if No, then look at your scanner (small thin glass strip that reads the paper when being copied) and clean it. 9 times out of 10 there is some white-out or toner stuck to it, clean it and that should fix that.