Question about Office Equipment & Supplies
You have to end a .inf file from Microsoft to get it to work. Open up c:\windows\inf\oem16.inf in your favorite text editor. Search for "hpc20155.xml" and you will find this section:
;hp LaserJet 2015 files
Change hpc20155.xml,,,0x0000002 to hpc2015.xml,,,0x00000020 (take out the last 5 in hpc20155.xml). Save it and go back to add a new printer in windows. This should fix the problem.
There is one thing to add, however: the name of the oem inf file might be slightly different on different computers. Easiest way to find it is to go to Start –> Search –> Files and Folders; Set your search location to C:\Windows\Inf, and enter “hpc20155.xml” in the field labeled "”A word or phrase in the file”. If you get multiple results, you’ll have to check them one by one; just follow the rest of the bjones’ walkthrough from that point on.
Posted on Jul 01, 2009
An easier fix is to click on "no" when the install program asks you if you want to participate in their product feedback program
Posted on Jan 07, 2010
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Posted on Jan 02, 2017
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