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hi! i just had my "missing qwerty keyboard" problem solved today! im from hong kong and just got my viewty the other day, when i realised that i didnt have the qwerty, and there were no answers anywhere (manual, online...) i brought my phone back to the store. apparently, eventhough the phones' language has been set to english, you'll still have to set the "writing language" back to english. you can do this by going to: create new message >> message >> clicking on "options" (button at the bottom left of the screen) >> writing language >> then choose "English" >> OK >> and viola!! you'll see a confirmation that "language has been changed" you can double-check by clicking on that drop-down menu button with the "pen icon & A" that allows you to choose text input preferences. you should be able to find "keyboard" there.
(btw, i love my viewty!! best phone ever! i hope youre enjoyin your phone as much as i am!)
ok. heres what i did, if you keep pressing a button (any button) on the QWERTY keyboard it may.. FOR A FEW SECONDS work.
if you simply wait enough time, then the keypad will work.
you must have patience, and press the buttons slowly, but after awhile it willl work (:
start using the T9 word more because the phone apparently gets to hot and over used on the QWERTY keyboard, as you learn to text very fast.
therefore making it slower.
almost like when you type too fast for word to catch up.
if you use T9 more then QWERTY keyboard will work better, i promise!
(: hope this helped!!