Question about Philips VOIP3212 IP Wireless Phone

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VOIP321 is unregistered

I bought the phone a month ago. I installed it on my computer, I used it and it worked fine untill a week ago when it suddenly stoped connecting. The small antenna on the phone is flashing and gives me the message searching base. it also says philips unregistered. It is impossible to operate it again.When I go in the menu most of the functions are not allowed any more.

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Re: VOIP321 is unregistered

I had a similar problem. I unregistered the main handset & then when I attempted to re-register it, I had the same issue (handset attempts the registration process & eventually fails). I tried everything including pressing the "Reset" button on the back of the basestation & downloading firmware version (started with Turns out I had to press & hold the "Page" button on the basestation while the handset is attempting the registration process.

This info is in the manual. I know, I should have read the manual first. But at least I'm not alone; the guy at Philips told me to return the product because it must be defective.

It appears that the registration process is a security process/exchange between the basestation & handset. I'm not certain how standard this process is (i.e., whether differing manufactures utilize the same security protocols). If not, it is likely that other manufacturers' handsets cannot talk to the basestation. I mention this because you said you registered the main handset multiple times, so it sounds like you are familiar with the registration process.

Nevertheless, this might help others who decide to spend their weekend pressing the "reg" button a bzillion times, watching it fail as many times, & looking for answers on

Posted on Dec 23, 2007

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Philips VOIP 3212

The VOIP321 from Phillips does NOT connect to your wireless router. It requires to be plugged into a USB port on a WINDOWS ONLY desktop computer, which needs to be left on/logged-in with Skype running to send and receive calls. It wont work with Vista either.
Additionally Since Skype Version (Release date: November 19, 2008) and all later versions (including Skype 4 Betas) the software Phillips supply no longer works with Skype and the VOIP321 phone. The latest VOIP321 <a href="" rel="nofollow">driver from their website</a> suffers the same issue, even though it states "The VOIP321 USB Phone Driver V 3.8.3 which can be downloaded from Philips web site is compatible with Skype software version from V2.0.0.x until V3.8.0.x". This is plainly no longer correct with the latest stable release of Skype, V3.8.0.188.
Skype developers are <a href="" rel="nofollow">unable to do anything about it</a> and Phillips wont update their driver (Quote "... no more development/fixes are being incorporated into the VOIP321.EXE file"). Phillips would probably rather sell you a newer bit of hardware.
Don't waste your time on Phillips Skype phone devices, as their driver support is lacking when Skype is updated, so you buy a product for a few hundred dollars and it becomes useless 12 months later.
Another reason to not purchase the Phillips Skype phones is that it is Windows Only. No Mac or Linux support or drivers offered.

Dec 16, 2008 | Philips VOIP3212 IP Wireless Phone

3 Answers


Dec 06, 2008 | Philips VOIP3212 IP Wireless Phone

1 Answer

Hi, We are using VOIP321 and have suddenly gotten an onscreen message (from the VOIP321 program) that "Access to Skype is Denied". Do you have any recommendation?

Hello there.
Just go into your Skype main window and use the tools, options, advanced then connections menu and permit Skype to use the fone. It should do this auromatically but..............

Dave B

Dec 06, 2008 | Philips VOIP3212 IP Wireless Phone

1 Answer

Logitech wireless earphone not connecting

the problem may be in logitech earphone......after using some may have got repaired....if it is repaired then the connection problem will come....otherwise if you are using antivirus....check the firewall.....if the firewall is not allowing skype to connect to internet....these problems will arise....i am a software engineer and i have experience in these areas....thats why i am suggesting this idea....try will work.....

Sep 19, 2008 | Logitech Cordless Internet HandsetĀ for...

1 Answer

Unregistered, registering a new base, faillure....

If lowercase unregistered is in main display and a reg. appears under the left soft key:
Press the left soft key below REG. and then press and HOLD the button on the top of the base station until the two indicator lights on top of the base station turn off. Wait until handset signals with beeps and registered. You are done

Press REG Register shall be highlighted.
Scroll to Register. Press Select.
Enter the system PIN (Default: 0000). Use
CLEAR to correct typing errors.
Press ENTER to confirm.
• Your handset starts searching for the base.
Press and HOLD the round button on top of the base unit until the two
indications turn off.
• If registration is successful, the signal icon

Jun 22, 2008 | Philips VOIP8411B/37 IP Phone

4 Answers

Philips VOIP321 not responding or connecting with skype

Just got the phone myself. I can only offer the same advice I would give to any other usb related problem.

first, put the usb device in another usb port.
Then uninstall the software, then reboot and reinstall.
You sound like you know what you are doing so I am guessing you have already tried this. God luck with your search for the answer.

Apr 19, 2008 | Philips VOIP3212 IP Wireless Phone

1 Answer

The phone will have a dial tone and call out but no sound on phone

Look if the VOIP321 speakers are not muted on your computer.

Mar 19, 2008 | Philips VOIP3212G/37

5 Answers

Trying to download driver for philips skype/land line phone

Click on the following link

Click download for the Vista Drivers. Download the driver to your desktop open the file to install the drivers. Reboot the computer

Plug the VoIP321 back into the computer.
Then on Skype go to Tools then Options.
Click on Advance and manage other programs access to Skype choose allow for the voip321.

Jan 13, 2008 | IP Phones

4 Answers

Phone not picking up contacts

Remove the batteries from the handset for at least 1/2 minute and reinstall them bach. This should work The contacts will show up again on tehe handset.

Dec 16, 2007 | Philips VOIP3212 IP Wireless Phone

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