Question about HP LaserJet 2420 Printer

2 Answers

HP 2420 Tray 2 Open or Empty

Our HP2420 Laserjet prints just fine but just recently it will not print from tray 2 and you have to use the manual feed. I've tried to see if there's any paper jam but none is found. Is there some guide that could be misaligned that I need to fix or readjust.

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  • Anonymous Feb 27, 2008

    I have the same issue after installing new rollers

  • Deborah Camplone
    Deborah Camplone Oct 23, 2013

    What was the solution to this problem?

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2 Answers

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  • HP Master
  • 1,684 Answers

This error is caused by worn pickup rollers and separation pads. When the pickup surface gets worn down the rollers can not grip the paper to pull it into the printer. The rollers and pads come in a kit with part number RK-2400. The kit is available here:
http://www.ccl-la.com/catalog/product_info.php?products_id=304
Installation manual comes with the kit too.

Posted on Mar 31, 2013

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  • HP Master
  • 1,113 Answers

Needs feed roller replaced, you can see it when you remove cassette and look up, they wear and tray one uses a diiferent feed roller hence it still works. Cleaning the roller (rag with a little metho) sometimes helps but it should be replaced otherwise it will return.

Posted on Nov 11, 2007

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Posted on Jan 02, 2017

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Regards,
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