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I HAVE UNPLUGGED, I HAVE
RESET BY HOLDING START PAUSE BUTTON FOR AT LEAST 10 SECONDS, BOTH AS
SUGGESTED BY LG AGENTS. THE WASHER RUNS WATER IN,THEN THE TUB WILL TURN
(AGITATION, SO TO SPEAK), THEN AFTER A FEW MINUTES THE LE ERROR CODE
WILL APPEAR. I CAN PRESS START/PAUSE BUTTON AND MACHINE WILL START
WHERE IT LEFT OFF, THEN AFTER A FEW MOMENTS THE LE ERROR CODE SHOWS
BACK UP. SHOULD I JUST CALL A REPAIRMAN AND IF SO IS THIS AN EXPENSIVE
ORDEAL?
LE indicates a fault with the motor on the appliance.
LG suggest you switch off, wait for a minute, unplug the appliance.
Wait 15 minutes then plug it back in again.
Try the machine again.
If it's still faulty, you can try changing the Hall Sensor in the motor, this can sometimes cure the problem.
Unplug the machine and remove the rear cover. There are 4 Philips head screws. Take them out and remove the rear cover.
You should now see the rear of the motor, which is mounted to the back of the drum.
In the middle is a large bolt which holds the stator cover.
You'll need a 17mm socket and a ratchet to remove this bolt.
Remove the stator cover and place aside.
Toward the bottom-left, you will see a couple of wire bunches held to the motor by three screws. One holds a metal bracket, one actually holds a ground wire, and the last is through a plastic bracket toward the bottom. Remove these three screws and don't lose them.
Through the motor there are 6 bolts holding it onto the back of the drum assembly.
You'll need a 10mm socket and ratchet to remove them.
You will now have the motor off the back of the drum.
Disconnect the two wire harnesses from the motor.
Looking at the surface of this motor that was facing the DRUM (not the outside), you'll see two small pieces clipped onto it, toward the bottom.
The sensor you are looking to replace is the one that looks like a kitchen magnet.
It is attached by small clips. You'll see how it goes on. It's easy to remove.
Go to google and search for part number 6501KW2002A.
This will bring up an LG sensor assembly.
Double check with the supplier that this is the sensor for your appliance.
When you receive the sensor, simply reverse steps 1 through 5.
Once re assembled, try the machine again.
If still the same after this you'll need to replace the motor and/or control board.
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This was exactly my problem. The machine would fill with water and try to turn the motor one direction as though it was locked even though I could freely spin the drum when the washer was not on. Eventually I would get the LE (Motor Locked) error code.
I ordered the Sensor Assembly direct from LG for around $34 CAD after tax and shipping and followed the detailed instructions above and the washer was up and running again after about a 30 min job.
Thank you blueextc3221 for the great set of instructions.This was exactly my problem. The machine would fill with water and try to turn the motor one direction as though it was locked even though I could freely spin the drum when the washer was not on. Eventually I would get the LE (Motor Locked) error code.
I ordered the Sensor Assembly direct from LG for around $34 CAD after tax and shipping and followed the detailed instructions above and the washer was up and running again after about a 30 min job.
Thank you blueextc3221 for the great set of instructions.
Back in buisness! Thank you sooo much. My washer is spinning again. I found the part with the part number recommended from repairclinic.com. It was a whopping $18.65 and with the express shipping in 3 days and tax it came to $27.62. Very easy directions to follow. Now I have to get a bunch of laundry caught up. Thanks again.Back in buisness! Thank you sooo much. My washer is spinning again. I found the part with the part number recommended from repairclinic.com. It was a whopping $18.65 and with the express shipping in 3 days and tax it came to $27.62. Very easy directions to follow. Now I have to get a bunch of laundry caught up. Thanks again.
Thanks for the clear, concise instructions. I have no idea what a Hall sensor is but replacing it brought my washer back to life (at the low, low cost of $25 delivered) - GlentokThanks for the clear, concise instructions. I have no idea what a Hall sensor is but replacing it brought my washer back to life (at the low, low cost of $25 delivered) - Glentok
How did you guys remove the one large bolt in the middle. when i tried to loosen it the entire rotor turns. Thanks!How did you guys remove the one large bolt in the middle. when i tried to loosen it the entire rotor turns. Thanks!
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I have an LG wm2032hw which has had this issue intermittently for YEARS! I have replaced the hall effects sensor twice, used the spin four times counter clockwise then clockwise steps, unplugged over-night, unplugged and pressed the start/pause button and/or the on/off button, and traced all wires to ensure that there are none that appear broken or as though they may have warn through insulation due to vibration.
Today I ordered a new motor stator, however I have held off on this due to the issue being intermittent. When it gets LE code, it will get it for many attempts to run. However, then it will run for many days or weeks before doing it again. So, this to me does not logically point to the motor stator which is hard wired.
It could be something in the logic boards. Yet, again I would expect more consistency, we are talking logic.
One other item is that the electrical outlet is a three pronged outlet, however I do not think it is actually grounded. There is a wire coming out of the wall as though maybe it used to go to the water pipe. No bracket to indicate it did. Could lack of a grounded outlet cause this?
I'd like to cancel the stator order if it is not going to fix the issue.
This might be Lid cover open protection. There is a small magnet at the edge of the lid cover, housed in some sort of a catch.
If the plastic housing cracked, the magnet might have dropped into the washing drum. To overcome this, place a magnet on the position where the plastic catch will contact the washer when the lid is close.
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Pull the mains plug for 5 minutes. That is the closest you can get to a reset. Some do it by holding the On button as you connect the mains power. Continue to hold for 10 seconds and release. Aha, I just found this, and I was right.
LG washer stuck on load sensing
To reset this issue, the manufacturer advises to unplug the machine, press the Start-Pause button, and hold it in for 5 seconds before restoring power by plugging it into the outlet. Check for code clearance by completing a Run-Rinse cycle. Overloading specific gentle cycles can cause the error code to appears as well.
An LE error code on the washer's display indicates that the motor is locked, possibly due to a heavy wash load.
Large and heavy sized loads will put a strain on the motor, causing the LE code to occur. Performing a reset on the washer will normally resolve this error.
To reset the washing machine:
Press POWER to turn the washer off
Unplug the washer from the power outlet. If the outlet cannot be reached, turn the circuit breaker to the unit off.
With the power disabled to the washer, press and hold the START/PAUSE button for 5 seconds.
Plug the washer back in, or turn the circuit breaker back on.
The washer should now be reset and the LE code cleared. If washing a heavy or large load, reduce the load size and attempt to restart the cycle. Note: For your safety and to preserve your warranty, if the issue persists, LG recommends that all repairs are performed by an Authorized Service Center.
LG, the electronics and appliances conglomerate, manufactures a variety of high-efficiency washing machines. Whether you have a front- or top-loading model, your LG washer is equipped with an error-monitoring system. When the LE code appears in your display, it indicates a problem with the motor. The problem can be related to several different issues. In order to clear the error, determine which issue is at hand.
New Installation
The LE error code may appear in an LG washer's display if installation issues exist. It indicates a miscommunication between the wash motor and the control panel. In most cases, you can simply reset the washer to solve the problem. Unplug your washer before pressing and holding the Start/Pause button for approximately five seconds. Plug it back in and set the washer to a rinse-spin cycle to see if the code has cleared. If the code reappears in the display, contact LG at the phone number in your owner's manual for assistance.
Thermal Overload Protection
Your washer may display the LE code if the thermal overload protection circuit in the motor has been tripped. The feature is designed to prevent the motor from overheating and causing permanent damage to the washer. To clear the error code, the motor must cool down. Allow the washer to sit for approximately half an hour before restarting the cycle. If the code reappears, the motor may have an issue that requires a service call. Unplug your washer and contact LG.
Excessive Suds
If your washer detects excessive soap suds in the drum, the LE error code can appear. Typically, excessive sudsing occurs when you use too much high-efficiency detergent or a detergent that's not specifically high-efficiency detergent. Always follow the guidelines in your owner's manual and on the detergent label to determine what type of detergent, and how much, to use. To get rid of soap suds in the drum and clear the code, unplug your washer and let it sit for a half hour so the suds can dissolve. Plug the washing machine back in and turn it on, hitting the Spin Speed button and selecting "No Spin." Press the Start/Pause button to turn on a drain only cycle. When the cycle is completed, remove the load from the tub. Start a rinse-spin cycle to clear away any residue. You may need to repeat the cycle to remove all of the suds.
Load Issues
The LE error code can appear in an LG washer's display due to certain load conditions. If you are washing a large load, don't choose a gentle cycle like Delicates, Hand Wash, Perm Press or Wool/Silk. Reserve them for smaller loads. To reset the washer, unplug it and press the Start/Pause button for five seconds before plugging it back in. The LE code can indicate that the washer has been overloaded; large loads and bulky items can strain the motor. Remove a few items from the washer to reduce the load size and restart the cycle. If the code appears again, let the washer sit for a half-hour so the motor has time to cool down before you restart the cycle.
In new installations, this error can sometimes present because of a
miscommunication between the control panel and the wash motor. In this
instance, the washer simply needs to be reset.
Step 1: Unplug the washing machine.
Step 2: While the washer remains unplugged, press and hold the [Start/Pause] button on the front panel for 5 seconds.
Step 3: Plug the unit back in, and run a rinse and spin cycle to test if the LE code is cleared.
This
error can sometimes present because of a miscommunication between the
control panel and the wash motor. In this instance, the washer simply
needs to be reset.
Step 1: Unplug the washing machine. Step 2: While the washer remains unplugged, press and hold the [Start/Pause] button on the front panel for 5 seconds. Step 3: Plug the unit back in, and run a rinse and spin cycle to test if the LE code is cleared.
Are there soap suds visible in the drum? Over-sudsing
is the main cause of LE error codes. Using non-HE (high efficiency)
detergents or too much detergent will cause stress on the motor. In
addition, detergent residue can also cause leaking and odor. Follow
these steps to resolved an LE error code caused by over-sudsing.
Step 1: Unplug the washer and allow the unit to sit for 30 minutes to give the suds time to dissolve. Step 2: Plug the washer back in and press [Power] to turn on the washer. Step 3: Do not choose a washing cycle. Press the [Spin Speed] key until "No Spin" is selected. Step 4: Press [Start/Pause] to begin a drain only cycle. Step
5: After the drain only cycle has completed, remove the clothing items
from the machine. Turn the power back on and select [Rinse and Spin] and
then press [Start/Pause]. This will remove excess soap suds and light
residue from the drum. Repeat this step until no visible suds are in the
drum of the washer.
Is this a new installation? In new installations, this error can sometimes present because of a miscommunication between the control panel and the wash motor. In this instance, the washer simply needs to be reset.
Step 1: Unplug the washing machine. Step 2: While the washer remains unplugged, press and hold the [Start/Pause] button on the front panel for 5 seconds. Step 3: Plug the unit back in, and run a rinse and spin cycle to test if the LE code is cleared.
Are there soap suds visible in the drum? Over-sudsing is the main cause of LE error codes. Using non-HE (high efficiency) detergents or too much detergent will cause stress on the motor. In addition, detergent residue can also cause leaking and odor. Follow these steps to resolved an LE error code caused by over-sudsing.
Step 1: Unplug the washer and allow the unit to sit for 30 minutes to give the suds time to dissolve. Step 2: Plug the washer back in and press [Power] to turn on the washer. Step 3: Do not choose a washing cycle. Press the [Spin Speed] key until "No Spin" is selected. Step 4: Press [Start/Pause] to begin a drain only cycle. Step 5: After the drain only cycle has completed, remove the clothing items from the machine. Turn the power back on and select [Rinse and Spin] and then press [Start/Pause]. This will remove excess soap suds and light residue from the drum. Repeat this step until no visible suds are in the drum of the washer.
I had the same problem as you. You will have to order Part# 6501KW2002A from the Repair Clinic. It's called a Sensor Assembly-Hall (Motor) Sensor. For some strange reason this little part goes bad and keeps your washer from turning. To replace this part, all you do is take off the back panel; it has 4 screws. Once you get the panel off you should see a round cylinder with one big bolt in the back of it. Take the cylinder off and you should see a magnetic circle with at least 6 bolts to it. Take each bolt off and slide off the magnetic stator assy. Be careful because when you take off the connectors you don't want to break in wires to the stator assy. You will see the Hall Sensor. It's a small platic piece that attaches to the Stator Assy. Take it off and replace it with new one. Your done.....
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