Question about Gateway GT5408 PC Desktop

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Working device (DVD/CD rom burner/reader) not reading disks

Device Manager indicates this device (listed as a dvd/cd-rom device) is working properly.
It does not read any type of disk (none of the software for burning or reading seem to "start" the drive).
This pretty much happened "over-night" but shortly after a windows update (operating sys: it's running XP).
Listed under "disk drives" in device manager is the ST9808211A which was the same (except before the suggested MS-autofix it was listed right under "dvd/cd-rom drives", not under "disk drives" (but no matter the location, the drive still doesn't read anything)!
PC is an HP laptop (pavillion entertainment), drive is a lightscribe (TSSTcorp TS L532M) that reads and writes DVDs, CD-R/RW...uninstalling the device and the driver (from MS site) did not have any effect. Any idea if there is another fix, anyone???
Double-checked with hubby, he insists he did not d/l anything to laptop (said he wouldn't, since it's mine)., checked files by date (last couple of days), nothing new seems to be "hovering" anywhere.
Virus check revealed nothing (rest of system is running fine)...quite frankly, I am at a loss (but starting to sound like "needs-a-new-dvd/cd-burner-syndrome"! Haven't really used the drive during the first 2 years, now it's dead after burning about 20 disks within 12
(oh, and for those suggesting the "upper/lower filter fix: believe it or not, regedit search for "filter" or "lower filter" revealed none!

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  • matrxlady Jul 03, 2009

    Tried just about anything I could think of...(click on the underlined *more* after the "chopped" message to see what length I went
    HP system restore "bit the dust" after the first "MS update" install and would not re-install (error messages of incomplete install every time I tried to at the HP site). There is no older driver to back up to...I have started to suspect a file "conflict" (maybe an over-write from the "MS update").
    But while we're on the subject another question: Just used ROXIO to burn a perfectly good DVD (data disk via "roxio classic" menu option), now Roxio tells me "no disk in drive" as I am trying to burn my second (using verbatim DVD-R 4.7, a decent "mid-level" disk, never had problems with those before, but just to be sure it wasn't that one disk, I tried 6 more off the stack with the same result, even tried to reboot the machine, to no avail). I am near "my wits end" my desktop is trying to "rival" my laptop...ROFL. (arrrrrrgh!)

  • matrxlady Jul 03, 2009

    wayneard: it's a HP pavillion entertainment notebook PC (dv1000)

  • Wayne Mineard
    Wayne Mineard May 11, 2010

    Have you tried reinstalling the driver for the DVD drive from the HP site? You didn't give the (complete) model number for your laptop. If you post it, (Using the Comment button) I will direct you where to download it from. Another option would be to try to do a System Restore. Not a complete restore, but one using the option when you select Start>Help & Support. Select a date before you did the update. Awaiting your reply. W



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Try rolling back the driver

Posted on Jul 01, 2009


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