Question about Kenmore HE2 Plus Front Load Washer

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I have a kenmore he2 that is will not drain

How do i open the filter part of the pump to verify if there is something in it

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If you experience a problem where the washer does not drain properly or the drain pump makes excessive noise, here’s the information you need to check the drain pump:

Symptom: PUMP IS RUNNING, BUT NOT DRAINING PROPERLY.

1. Unplug the washer while servicing inside the unit.
2. Remove the lower kick panel under the door by removing the three 7mm screws under the bottom edge of the panel. HINT: Use a couple of blocks of wood to prop up the front feet of the washer to gain better access to the screws. Once the screws are removed the panel should drop down, and then pull off. If the panel becomes stuck, a slight tap on either side will dislodge it.
3. Locate the drain pump. It will be located directly under the wash tub (it is the only pump this washer has).
4. There is an access removal cover on the pump that can be removed to clean out the trap. BEFORE doing this, it is strongly recommended that you remove all residual water from the wash tub & drain line or you will have about a gallon or so inside your washer and on the floor to clean up.
5. Here’s a helpful way of quickly removing the residual water. If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall and pull a vacuum with the shop vac. This will empty the wash tub, pump and drain lines. If you don’t own a shop vac, grab a bunch of old towels and open the access on the pump slowly so that it comes out at a trickle. Allow the towels to soak up the majority of the water. Close the access and stop the water if you need to get additional towels.
6. Open the pump access and remove once you have all the water drained. Check the drain pump for foreign objects and debris. Check the pump impeller and make sure there’s nothing caught in it. Items as small as toothpicks or cotton swabs have been known to stop this pump from working.
7. Clean out the pump thoroughly and reinstall the access cover. Make sure the cover is snug, but do not over tighten.
8. Place the drain hose back in the standpipe (IMPORTANT – DO NOT FORGET!).
9. With the bottom panel still off, plug the washer back in and select the following on the operator console – DRAIN SPIN, NO SPIN, and then press any button under OPTIONS 4 times (it must be the same button). “C00” will show on the console display as the washer begins diagnostics mode.
10. Check the drain pump for leaks as the washer fills. The pump is gravity filled and will hold water even it is not pumping. Allow washer to run through diagnostics until it begins the wash tub tumble cycle.
11. At this point, you can stop the diagnostics procedure by pressing PAUSE/CANCEL 2 times. The drain pump energizes and the washer will begin to drain.
12. If the drain pump works normal and there are no leaks detected, reinstall the bottom panel and tighten screws.


NOTE: It is normal to have residual water left inside the wash tub under the wash basket. This is why it is important to leave the door ajar when not in use so this water does not become sour.


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Posted on Sep 11, 2010

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1 Answer

My kenmore HE2 wont drain.


Hi there I suggest that some machines have that white ball to stop water from syphoning out of the machine when on a wash cycle but your problem is either a blocked pump, (try and take the pump off as some debris will go past the filter and stop the impeller from turning hence no water being pumped out) or a kinked outlet hose which can easily happen when you push the machine back into it's place in the kitchen.
I'm not too conversant with your make of machine but in general all machines are basically the same.
If you can't hear the pump spinning then it may be something more like one of the circuit boards may have failed.

Mar 11, 2014 | Kenmore HE2 Plus Front Load Washer

Tip

Clean the pump filter screen on a Kenmore HE2 Not draining


  1. Unplug machine.
  2. Remove bottom front panel(remove 2-3 screws in the bottom) Pull bottom of panel out and down to remove.
  3. Towards the center bottom you will see the pump. On the front is a round thing that resembles a filter. This is the pump filter screen...
  4. Get a shallow pan to put under screen. Turn lid counter clockwise to remove(turn slowly and allow water to drain. As you may need to dump pan several times before all water is drained out. Be careful or you could end up with water everywhere. Once the water is drained pull out screen and remove the debris and objects stuck in screen and filter housing you should also be able to see the impeller on the pump inspect for debris.
  5. Once everything is cleaned out reverse removal procedures put back together.

on Apr 07, 2010 | Kenmore HE2 Plus Front Load Washer

1 Answer

Where is the drain pump filter on kenmore HE2


Hello & Welcome to FixYa

F21 error is displayed when the washer is unable to drain, press PAUSE/CANCEL button twice to clear the display. After this please check the drain hose and drain pump filter for any blockages and make sure it is not clogged with foreign particles. You can also check the drain pump to verify that its working. Please get back to me if you have any other questions.

Kevin

Nov 11, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

Hi We have a Kenmore HE2 plus front load washer. Its not too old but it came with the house. Recently we have been getting error messages 5D, F21, and F23. I pulled off the front panel and cleaned out...


Hello & Welcome to FixYa

F21 error is displayed when the washer is unable to drain, press PAUSE/CANCEL button twice to clear the display. After this please check the drain hose and drain pump filter for any blockages and make sure it is not clogged with foreign particles. You can also check the drain pump to verify that its working. Please get back to me if you have any other questions.

Kevin

Sep 06, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

My HE2 washer will not continue on to the drain and spin cycle.


Hi

This issue usually occurs due to kinked drain pipe, clogged drain filter or drain pump. First make sure that the drain is not clogged and remove clogs if present. If no visible lint is present then remove the lower front access panel to check the drain filter and drain pump for any clogs, you'll need to clean the drain filter and drain pump completely. Hope this helps... Please post back for any further assistance.
Daniel

Aug 16, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

My washer did fill, but won't spin or drain now and the door won't open


Hi tragz,

If it can't drain, it won't spin. There may be something preventing the pump from draining in the Pump filter. You will need to clean it.

Please follow my below Tip on how to do it:

ACCESS, DRAIN & CLEAN THE DRAIN PUMP FILTER

Kind Regards d")

* If this solution helped you, please rate it

Aug 05, 2011 | Kenmore HE2 Plus Front Load Washer

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Kenmore HE2Plus White Front Loader. Drain pump seems weak, wet clothes, and f-21 flashing..???


Hello & Welcome to FixYa

F21 error code is displayed when the washer is unable to drain, press PAUSE/CANCEL button twice to clear the display. After this please check the drain hose and drain pump filter for any blockages and make sure it is not clogged with foreign particles. You can also check the drain pump to verify that its working. Please get back to me if you have any other questions.

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1 Answer

What does f-21 means when it blinks and your washer machine stop


Hello & Welcome to FixYa

F21 error is displayed when the washer is unable to drain, press PAUSE/CANCEL button twice to clear the display. After this please check the drain hose and drain pump filter for any blockages and make sure it is not clogged with foreign particles. You can also check the drain pump to verify that its working. Please get back to me if you have any other questions.

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Water pump to drain water activates but doesn't drain water from machine


Hi, Make the following check: 1. Unplug washer or disconnect power. 2. Check wire harness connections. 3. Check drain pump. 4. Check drain pump motor. 5. Check that the drain hose and drain pump filter are clear of foreign objects. 6. Plug in washer or reconnect power. 7. Verify CCU operation by running a Diagnostic Test or any cycle.

Apr 11, 2010 | Kenmore HE2 Plus Front Load Washer

3 Answers

Washer is Kenmore He2 model # 110.46462501


Hi,
It sounds like you have something stuck in the pump.
To repair
Unplug machine.
Remove bottom front panel(remove 2-3 screws in the bottom) Pull bottom of panel out and down to remove.
Towards the center bottom you will see the pump. On the front is a round thing that resembles a filter. This is the pump filter screen...Get a shallow pan to put under screen. Turn lid counter clockwise to remove(turn slowly and allow water to drain. As you may need to dump pan several times before all water is drained out. Be carful or you could end up with water everywhere. Once the water is drained pull out screen and remove the debris and objects stuck in screen and filter housing you should also be able to see the impeller on the pump inspect for debris. Once everything is cleaned out reverse removal procedures put back together.

Mar 22, 2010 | Kenmore 43142 Front Load Washer

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