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HP Pavillion dv6000 Vista notebook crashes when entering sleep mode

I recently purchased an HP Pavillion dv6500 notebook, 1GB ram, Vista Premium, Intel Core Duo, 32-bit operating system. Ever since I first got it, it has been crashing when entering sleep mode. Basically, whenever I try to close the top of the laptop, the notebook does not enter into sleep mode (flashing power light). When I re-open the top of the notebook, I have to manually force power-off, then re-boot (unless it's been closed for a long time, then at a certain point, it just reboots itself, and the login screen is waiting for me when I open the notebook). I've been on the phone with HP customer service 7 times so far, and every time they've "fixed it", the problem has returned within a few days. They do manage to "fix" the problem at least temporarily (by flashing the bios, removing and re-installing difference devices, turning off hibernate mode, etc.), but the problem always comes back. If I can't find a permanent fix, I'm going to return the notebook, this is ridiculous. If someone could offer a suggestion that would work on a permanent basis I would be THRILLED.

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Re: HP Pavillion dv6000 Vista notebook crashes when...

This is a common problem with HP Pavilion laptops, including mine. Check and make sure there are no non-OS programs running that are trying to control power settings (like a power monitor program running in the system/task tray) and then turning of hibernation in the POWER SETTINGS and then for all "WHEN I CLOSE LID" and "WHEN I PUSH THE SLEEP BUTTON" and "WHEN I PUSH THE POWER BUTTON" select DO NOTHING, then APPLY. Then SAVE SCHEME AS and choose any new name. This will disable all sleep modes forever, but at least you can get on with normal use.

If you are geeky, try going into the BIOS and DISABLING anything marked WAKE ON, and disabling anything having to do with automatic power features, and then try hibernating and so forth normally through the OS again. Sometimes this works if there are conflicting settings in the BIOS also trying to increase power efficiency.

Good luck...

Posted on Nov 16, 2007

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