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HP Photosmart 3210 Printer
Problem for HP Photosmart 3210 Printer

It says the cyan cartridge is missing even though




By ebrit24 on Jul 01, 2009

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It says the cyan cartridge is missing even though it isn't. A new cartridge is securely in place.

Solution #1

posted on Jul 01, 2009
Somewhat Helpful)

videoman7

Rank: Guru 
Rating: 89%, 34 votes
ebrit24 - Remove the cyan supply and see if there is a small metal piece on it. This piece contains a microchip that the printer communicates with. If the printer can't read the chip, it won't recognize the supply. If the piece is missing, or it doesn't work when you reinstall it, return it to the store where you bought it for a replacement. If they won't, contact HP Total Care: http://h71036.www7.hp.com/hho/cache/309717-0-0-225-121.html?jumpid=ex_R602_UAG_home/ownerservices At that point there would be a longer list of things to try to isolate the cause of your issue, and HP Total Care is the best option. Offhand, I can think of 5 different reasons for the behavior you are seeing, but I'm betting the supply's chip is not programmed correctly. Trying another supply should fix it.

Michael

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