Question about HP Photosmart 3210 Printer

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It says the cyan cartridge is missing even though it isn't. A new cartridge is securely in place.

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Ebrit24 - Remove the cyan supply and see if there is a small metal piece on it. This piece contains a microchip that the printer communicates with. If the printer can't read the chip, it won't recognize the supply. If the piece is missing, or it doesn't work when you reinstall it, return it to the store where you bought it for a replacement. If they won't, contact HP Total Care: At that point there would be a longer list of things to try to isolate the cause of your issue, and HP Total Care is the best option. Offhand, I can think of 5 different reasons for the behavior you are seeing, but I'm betting the supply's chip is not programmed correctly. Trying another supply should fix it.


Posted on Jul 01, 2009


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Hello. Problem with my Konicia Minolta Magicolor 2400. Replaced the drum with a new OEM. Replaced the Cyan toner with a new OEM and the error message still flashes. The status screen says put in a new Cyan...

probably it's bad chip on cartridge or the chip was not reset.
Try with new toner cartridge. If its new go to the shop where you bought it and replace for new one under warranty.( If you are lucky and they give you a new one :-) ).

Hope that helps!

Apr 30, 2011 | Office Equipment & Supplies

1 Answer

Everytime I change the cyan cartridge I get a message that cartridge is missing or damaged. In the past I've tried everything from the solution center and manual and problem has gone away even though I...

Make sure that the cartridges sit in the correct slots. Match the shape and color of the icon on the cartridge with the slot that has the same shape and color icon.

Press down on any cartridges that you find sticking up. They should snap down into place.

If a cartridge does not snap into place, you might need to readjust the cartridge tab.

Remove the catridge and gently bend the tab away from the cartridge. Be careful not to bend the tab too much

Reinstall the cartridge into its appropriate slot until it snaps into place and seats firmly in the slot.

Check if the issue was resolved

If not, make sure that the carriage latch is closed. The latch is located athe right side of the inks. Its the color blue latch beside the black cartridge.

If its still giving the same error message. Try cleaning the electrical contacts of the cartridges.

IF this did not resolve your issue, process a repair for the printer.

Apr 23, 2011 | HP Officejet 6500 Wireless All-in-One...

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Excess cyan toner is on electrostatic transfer sheet even after wiping it. All black and white pages are printed with cyan background.I am even using original cartridges.

Since you have Cyan toner in places where it should not be then the only possible cause is a defective Cyan Toner cartridge. I worked on one just last week where the customer complained about Magenta toner on their prints. I also noticed Magenta toner on the Transfer Belt just as you see Cyan toner on the Transfer Belt. I replaced the Magenta Toner Cartridge and everything cleared up nicely. The Transfer Belt Unit can also cause similar problems but it would not be ONLY one color like Cyan. It would be a mixture of all colors. My bet is replace the Cyan toner and you will be fine. If you have an old empty one just shake it up a bit and try it as well. This might allow you to verify before buying a new cartridge.
Good Luck and Thank You for using Fixya.
Wheatland Services

Feb 06, 2011 | HP Color LaserJet 2600n Printer

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Will PIXMA MP640 print with an empty cartridge

No, it will not. I have this printer and last week I ran out of cyan. Even though i only wanted to print black and white documents the printer would not print anything until I replaced the cyan cartridge.

Jun 25, 2010 | Canon Office Equipment & Supplies

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HP C6280 with error for empty or missing Light Cyan Cartridge

hello,,, maybe your problem is found the cartridge due to saying the cartridges is missing or empty
try to put the cartridge into other printer same your printer model of even not same but same size,, to prove it is not your cartridge problem......... i think your cartridge something have a damage

thank you hope i can help you... have a good day!!!!!!!

Jul 06, 2009 | HP Photosmart C6280 Printer

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HP all-in-one not printing cyan color

Place a soft clean tissue paper over the cartridge print head and leave for about eight minutes. You can secure it with the aid of a rubber band. It should be held firm ok. If the tissue paper is not dampened by ink then the cartridge would have gone bad or the ink dried. You also know that they have expiry date and could go bad while yet in the packaging b/c it has expired. Good luck

Jun 02, 2009 | HP Officejet Pro L7680 All-In-One Printer

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Dear ,
Its mean the The Print Head For CYAN printing is faulty, please bring your printer to Service Centre.


Mar 03, 2008 | Brother DCP-110C All-In-One InkJet Printer

1 Answer

Cyan ink Cartridge

Do you use generic ink carts?
If yes, try another one.

Alwasy make sure that the carts are placed well and are secured.

Answer the lcd question given by machine and check the magenta and the BK one, which could be empty, too!

Dec 28, 2007 | Brother DCP-315CN All-In-One InkJet...

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Cyan toner missing message. on magicolor 330

Firstly - remove and reseat the cartridge. If problem remains: Replace the cartridge with a new one. It is possible the new cart is faulty. If problem remains: Cart Sensor unit should be replaced as follows (If you need a copy of the service manual, contact Removal 1. Remove the Fuser Assembly (RRP 9.80). 2. Reach inside the empty Fuser cavity and slide the Cartridge Sensor Holder forward to unlatch the Holder from the printer frame (Figure 1). 3. Move the Holder around until the side latches on the Holder line up with the cutouts in the frame and the Holder is free of the frame. 4. Disconnect P/J 87 from the Cartridge Sensor. 5. Remove the screw securing the Cartridge Sensor to the Cartridge Sensor Holder and remove the Sensor (Figure 2). Replacement 1. Position the Cartridge Sensor onto the Sensor Holder so the LEDs face out. 2. Line up the position tab and screw hole on the Sensor with the two holes in the Holder. 3. Use one screw to secure the Cartridge Sensor to the Sensor Holder. 4. Reconnect P/J 87 to the Cartridge Sensor. 5. Position the Holder against the Holder cutout in the printer frame. 6. Move the Sensor wire harness so it exit through the cutout at the rear of the Holder. 7. Move the Holder around until the side latches on the Holder line up with the cutouts in the frame. 8. Push the Holder forward until the front latch secures the Holder to the frame. 9. Reinstall the Fuser Assembly (RRP 9.80). If the problem remains, then the MCU PWB will need replacing. This could put the machine Beyond Economical Repair.

Jun 12, 2007 | Minolta magicolor 330 EX Laser Printer

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