Question about RCA DISH Network(r) 311 Satellite System

1 Answer

Loss of sound

I subscribed to dish network, recently i have loss of sound on tv2,uhf remote controlled. the receiver is on tv1, controlled by infrared remote. the tv hooked on tv2 is a flat screen hisense brand and relatively new. there are no auxillary equipment hooked on the receiver. tech support on dish network do not have a clue.



mcuaddy@aol.com

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  • mcuaddy Nov 15, 2007

    thanks for the help! the dish network tech, thought there was something wrong with the tv sound system and not the receiver. he suggested buying an rf modulator. i did that and still did not work. i realized the second tv receives signal from the receiver through uhf channel 21 air. the rf modulator use only vhf signal. by miracle, using the same tv and same set up as before works now. both visual and sound is back. i ha ve no idea why the sound went kaput!!

    next time i will experienced this problem, i will follow your suggestion.

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  • 59 Answers

You can try changing the assigned channel.you should have to put the second T V on a certain channel like channel 72 or 68 or something like that.on the main reveiver you should go into the menu and poke around in the setting until you see a REMOTE ADDRESS option walk through the steps and change the channel that the second TV receives its picture on, you should shoot for channel 62-72.also make sure the hisense is set to a cable input.you can go into the menu on the hisense and go to your settings and change this .it will be on CABLE or ANTENNA.try switching those around.also did you have sound before coming out of the coax output on the hisense? if your not sure then plug a vcr into and make sure the TV is working with different equipment.GOOD LUCK!

Posted on Nov 14, 2007

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1 Answer

Can you tell me if you can reprogram the uhf remote to operate tv1 that is ir remote


Hey there, Cheri Torres with DISH Network Customer Service here. Normally our UHF remotes will be able to convert to an IR remote if you are experiencing an issue with your TV1 remote. In order to convert your UHF remote to a IR remote you would need to take off the battery cover pull out the blue TV2 tab and turn it over to the green TV1 tab. Once you have switched the tab you will need to readdress the remote to your receiver. I will list here for you the instructions for readdressing your remote to your receiver at the end of this post. If you are looking to make your TV1 remote a UHF signal that would depend on the model of receiver you have. Please email me directly at Cheri.Torres@Dishnetwork.com with the model of your receiver and I would be happy to give you instructions on how to convert your TV1 remote to a UHF signal. I hope you find this information useful and if you have any further questions or concerns fell free to email me and I would be happy to help! :)

Instructions for addressing remote to receiver.
  1. Go to System Info screen. You can do this by pressing the System info button on the front on the receiver box or by pressing the power button once then the channel up button once on the front of the receiver box. You may need to open a little door on the front right side of the receiver in order to locate the buttons.
  2. Once you are in the system info screen you will see Primary remote address (TV1) and Secondary remote address (TV2).
  3. Hold down the SAT button until all mode lights light up.
  4. Enter a number between 1 and 15 using the numeric keypad on the remote.Change the number to something different then what is already listed in the little white square.
  5. Press the pound (#) button.
  6. Once the SAT button blinks three times, press record. Note: If successful, the number selected in step 4 will appear in the System Info screen under Remote Address.

Mar 16, 2011 | DISH Network IR Remote Control

1 Answer

I can't change any chanel with my remore control


Wewould be happy to help you with that. The first thing we want to check is ifthe issue is affecting multiple buttons on the remote. If you are having theissue with specific buttons then the remote needs to be replaced, give us acall at 1-800-333-DISH (3474). Check if you are using the correct remote forthe correct room, there may be a number on the bottom of the remote that tellsyou which room the remote should be in. If the remote uses UHF signals checkthat your UHF remote antenna is securely connected to the "RemoteAntenna" port on the back of your receiver and that the antenna isupright. At this point we want to re-address your remote, if issue is with theTV2 remote, bring your TV2 remote with you to TV1. Access "SystemInformation" at TV1 by either pressing the menu button 2 timesor but pressing the "System Information" button on the frontof the receiver.Using the remote that is NOT functioning, press andrelease the "SAT" button then press and release the RECORD buttonon remote control. If the batteries in the remote have not been replaced in thepast 60 days, replace the batteries. Reset the receiver by unplugging it for 10seconds then plug it back in then re-address the remote again. If the remote isstill not working at this point then it may be an interference issue. If youare having issues with an infrared remote, find interference source (backlighting or power save mode on LCD TV's, fluorescent lighting in room, ordirect sunlight), eliminate, or convert remote to UHF. If you are having issueswith an UHF remote, find interference source (component (VCR, DVD Player, etc.)near DISH receiver), adjust UHF antenna, or distance UHF antenna from receiverusing coax cable/barrel connector. If the remote is still not working after allthese steps we need to have your remote replaced.

We really hope all these steps resolve your remote issue. Thank you for being avalued DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

Mar 04, 2011 | DISH Network 135899 Remote Control

1 Answer

No remote will work with the tv - at the same time the tv remote and our dish tv remote stopped working. Put new batteries in both and still no luck. What can I try next?


We are sorry to hear that both remotes have stopped working, we would be happy to help get your DISH Network remote up and running. The first thing we want to check is if the issue isaffecting multiple buttons on the remote. If you are having the issue withspecific buttons then the remote needs to be replaced, give us a call at1-800-333-DISH (3474). Check if you are using the correct remote for thecorrect room, there may be a number on the bottom of the remote that tells youwhich room the remote should be in. If UHF, check that your UHF remote antennais securely connected to the remote antennaport on the back of your receiver and that the antenna is upright. Atthis point we want to re-address your remote, if issue is with the TV2 remote,bring your TV2 remote with you to TV1. Access "System Info" at TV1.Using the remote that is NOT functioning, press and release the "SAT" button then press andrelease the "Record" button onremote control. If the batteries in the remote have not been replaced in thepast 60 days, replace the batteries. Reset the receiver by unplugging it for 10seconds then plug it back in then re-address the remote again. If the remote isstill not working at this point then it may be an interference issue. If youare having issues with an infrared remote, find interference source(backlighting or power save mode on LCD TV's, fluorescent lighting in room, ordirect sunlight), eliminate, or convert remote to UHF. If you are having issueswith an UHF remote, find interference source (component (VCR, DVD Player, etc.)near DISH receiver), adjust UHF antenna, or distance UHF antenna from receiverusing coax cable/barrel connector. If the remote is still not working after allthese steps we need to have your remote replaced.

We really hope all these steps resolve your remote issue. Thank you for being avalued DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

Feb 03, 2011 | LG 32LG30 32 in. LCD HDTV

1 Answer

My remote for dish network won't work


We would be happy to help you with that. The first thing wewant to check is if the issue is affecting multiple buttons on the remote. Ifyou are having the issue with specific buttons then the remote needs to bereplaced, give us a call at 1-800-333-DISH (3474). Check if you are using thecorrect remote for the correct room, there may be a number on the bottom of theremote that tells you which room the remote should be in. If UHF, check thatyour UHF remote antenna is securely connected to the "RemoteAntenna" port on the back of your receiver and that the antenna isupright. At this point we want to re-address your remote, if issue is with theTV2 remote, bring your TV2 remote with you to TV1. Access "SystemInfo" at TV1. Using the remote that is NOT functioning, pressand release the "SAT" button then press and release the RECORDbutton on remote control. If the batteries in the remote have not beenreplaced in the past 60 days, replace the batteries. Reset the receiver byunplugging it for 10 seconds then plug it back in then re-address the remoteagain. If the remote is still not working at this point then it may be aninterference issue. If you are having issues with an infrared remote, findinterference source (backlighting or power save mode on LCD TV's, fluorescentlighting in room, or direct sunlight), eliminate, or convert remote to UHF. Ifyou are having issues with an UHF remote, find interference source (component(VCR, DVD Player, etc.) near DISH receiver), adjust UHF antenna, or distanceUHF antenna from receiver using coax cable/barrel connector. If the remote isstill not working after all these steps we need to have your remote replaced.

We really hope all these steps resolve your remote issue. Thank you for being avalued DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

Jan 30, 2011 | Terk LeapFrog LF30S

1 Answer

Our remote won't work ! The dish network remote will not work either, even after attempting to program it with a dish network tech. Also the remote sensor light on the tv that is normally green, it is now...


We apologize for the issues you have been experiencing, we would be happy to help you with getting your DISH Network remote working. The first thing we want to check is if the issue isaffecting multiple buttons on the remote. If you are having the issue withspecific buttons then the remote needs to be replaced, give us a call at1-800-333-DISH (3474). Check if you are using the correct remote for thecorrect room, there may be a number on the bottom of the remote that tells youwhich room the remote should be in. If UHF, check that your UHF remote antennais securely connected to the "Remote Antenna" port on the backof your receiver and that the antenna is upright. At this point we want tore-address your remote, if issue is with the TV2 remote, bring your TV2 remotewith you to TV1. Access "System Info" at TV1. Using theremote that is NOT functioning, press and release the "SAT" buttonthen press and release the RECORD button on remote control. If thebatteries in the remote have not been replaced in the past 60 days, replace thebatteries. Reset the receiver by unplugging it for 10 seconds then plug it backin then re-address the remote again. If the remote is still not working at thispoint then it may be an interference issue. If you are having issues with aninfrared remote, find interference source (backlighting or power save mode onLCD TV's, fluorescent lighting in room, or direct sunlight), eliminate, orconvert remote to UHF. If you are having issues with an UHF remote, findinterference source (component (VCR, DVD Player, etc.) near DISH receiver),adjust UHF antenna, or distance UHF antenna from receiver using coaxcable/barrel connector. If the remote is still not working after all thesesteps we need to have your remote replaced.

We really hope all these steps resolve your remote issue. Thank you for being avalued DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

Oct 31, 2010 | Philips 47PFL3704D 47 in. LCD TV

1 Answer

My remote control only works for tv on & off and volume but not to change dish channel


I experienced this problem as well. I have a dual receiver and had issues turning channels on TV2; but counld easily access the volume. After reading the Dish manual, I learned that my TV1 and TV2 remotes connect through different signals (IR = infrared for TV1; and UHF= ultra-high frequency for TV2).

Check your remote to see if there is a UHF logo at the very bottom (under the Dish Network logo). The UHF remote sends ultra-high frequency radio signals to a UHF antenna which is connected to the back panel of the receiver. Make sure that you receiver is properly dusted and then check to make certain that the UHF antenna located on the back of the receiver is positioned straight-up. When the antenna is not correctly positioned it can cause problems with your remote signals.

Oct 06, 2010 | DISH Network IR Remote Control

1 Answer

Remote does not work at all


Phil with DISH Network here. Ideally we would want to knowwhat model remote we are having issues with, but here are some steps thatshould help.

Step 1:
Check if the issue is with a specific button. If its just one button that isnot working we need to have the remote replaced.

Step 2:
Check that the correct remote is being used for the TV in this room. Use remotekey (Green "1" or Blue "2 UHF") to confirm itis being used in the correct room. TV1 is located in the same room as your DISHreceiver.

Step 3:
If UHF, check that your UHF remote antenna is securely connected to the "RemoteAntenna" port on the back of your receiver and that the antenna isupright.

Step 4:
If issue is with the TV2 remote, bring your TV2 remote with you to TV1. Access "SystemInfo" at TV1, using the remote that is NOT functioning, pressand release the "SAT" button then press and release the RECORDbutton on remote control.

Step 5:
If the batteries in the remote have not been replaced in the past 60 days,replace the batteries. If the remote doesn't light up after replacingbatteries, have the remote replaced.

Step 6:
Unplug the receiver for 10 seconds then repeat step 4.

Step 7:
If the remote is still not working the issue may be caused by IR interference.Find interference source (back lighting or power save mode on LCD TV's,fluorescent lighting in room, or direct sunlight). Getting rid of theinterference should fix it.

After completing all these steps if you're remote is not working give us a callfor additional troubleshooting at 1-800-333-DISH (3474).

Thanks for being a value DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

Dec 25, 2009 | DISH Network IR Remote Control

1 Answer

Remote buttons light up, nothing happens , wont run the reciever


Phil with DISH Network here and happy to help! Here are some steps thatshould fix your remote:

Step 1:
Check if the issue is with a specific button. If its just one button that isnot working we need to have the remote replaced.

Step 2:
We want to make sure that the correct remote is being used for the TV in this room. Use remotekey (Green "1" or Blue "2 UHF") to confirm itis being used in the correct room. TV1 is located in the same room as your DISHreceiver.

Step 3:
If UHF, check that your UHF remote antenna is securely connected to the "RemoteAntenna" port on the back of your receiver and that the antenna isupright.

Step 4:
If issue is with the TV2 remote, bring your TV2 remote with you to TV1. Access "SystemInfo" at TV1, using the remote that is NOT functioning, pressand release the "SAT" button then press and release the RECORDbutton on remote control.

Step 5:
If the batteries in the remote have not been replaced in the past 60 days,replace the batteries. If the remote doesn't light up after replacingbatteries, have the remote replaced.

Step 6:
Unplug the receiver for 10 seconds then repeat step 4.

Step 7:
If the remote is still not working the issue may be caused by IR interference.Find interference source (back lighting or power save mode on LCD TV's,fluorescent lighting in room, or direct sunlight). Getting rid of theinterference should fix it.
If you are using a UHF remote, find interference source (component(s)(VCR, DVD Player, etc.) near DISH receiver), adjust UHF antenna, or distance UHF antenna from receiver using coax cable.

After completing all these steps if you're remote is not working give us a callfor additional troubleshooting at 1-800-333-DISH (3474).

Thanks for being a value DISH Network customer!


Phillip Chang
DISH Network Customer Service Representative

Dec 14, 2009 | DISH Network IR Remote Control

1 Answer

I have an RCA461 remote & Im trying to program it to TV2 on my satellite receiver which is Dish Network dual tuner which runs both tvs. Can this remote run TV2?


TV1 is in the room with the receiver, that portion is controled by infrared remote, TV2 is the remote tv portion of the receiver and is controlled by rf (radio frequency). Requires a special remote to operate

Feb 19, 2009 | RCA RCR460 Remote Control

1 Answer

Hi,my brand new UHF remote wont operate the #2 tv??


Go to the tv 1 location with your TV2 remote. Turn TV1 on and using TV1's remote press menu-menu. You will be at the System Info Screen. Take TV2 REMOTE and press and hold the SAT button on the top left until all buttons on the top light up. Release the SAT button. Now key in a two digit number from 1to 16 and press the # key. The SAT button will flash three times. Now press the record button until the remote address for TV2 changes to the number you chose. When accomplished exit out of the screen with th TV1 remote and you should now be able to control TV 2. As a precaution ensure the remote antenna is on the back of the receiver. If you still have difficulty it may be required to move the remote antenna closer to TV2. I hope this answers your question. Thanks for using Fix Ya and let me know if I can of further assistance.

Dec 12, 2008 | DISH Network DVR-625 DTV Receiver /...

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