Question about RCA DISH Network(r) 311 Satellite System

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Loss of sound

I subscribed to dish network, recently i have loss of sound on tv2,uhf remote controlled. the receiver is on tv1, controlled by infrared remote. the tv hooked on tv2 is a flat screen hisense brand and relatively new. there are no auxillary equipment hooked on the receiver. tech support on dish network do not have a clue.

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Re: loss of sound

You can try changing the assigned should have to put the second T V on a certain channel like channel 72 or 68 or something like that.on the main reveiver you should go into the menu and poke around in the setting until you see a REMOTE ADDRESS option walk through the steps and change the channel that the second TV receives its picture on, you should shoot for channel 62-72.also make sure the hisense is set to a cable can go into the menu on the hisense and go to your settings and change this .it will be on CABLE or ANTENNA.try switching those around.also did you have sound before coming out of the coax output on the hisense? if your not sure then plug a vcr into and make sure the TV is working with different equipment.GOOD LUCK!

Posted on Nov 14, 2007

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I get the dish network screen on # 2 tv and have lost the remote I can't get # 1 tv remote to change the channel. Is there any way to program the remote for tv 1 to change the channel on tv 2.


It is possible to get your TV1 remote to work TV2, but it would have to be a model 6.0/6.3/6.4. If it is not one of those models you would need to have a remote ordered and sent out; then it would work. If your remote is one of the above models; I have included the steps to get that done.

Changing Remote from UHF-to-IR and IR-to-UHF:

1.) Verify correct model of remote and it is IR/UHF compatible. Remove tab from bottom of remote. For TV1: Green Tab with Green 1 in it. For TV2: Blue tab with 2 and black UHF in it.

2.) Push correct tab into remote, and go to your main TV.

3.) Access System Information either with a remote, Sys Info button on front of receiver, or powering it off and pressing the up arrow.

4.) Press and hold the gray SAT button until all buttons on top light up. Release and while the light is blinking enter a number between 1-15 and press Pound(#)

5.) Press Record 3 times and check to see if the address changed to the number you chose. Verify remote works.

If you have any other questions you can let me know here; or at and I would be happy to see what else can be done!

Tommy Faust
DISH Network

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How do i tune tv #2 from the reciever or the 1st remote? dish network dual reciever, silver remotes.

I'm not sure I understand your question. If you are trying to use a second TV without a remote or if you are trying to set up TV 2. The two remotes are different so, they will not perform on both Tv's. Please gine me more info on what you are trying to do.

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When I change the channel on tv2, it also changes the channel on tv1. I have changed the address for tv2's remote, but it still changes tv1's channel.

Hi my nameis Mike Houston of DISH Network and I see your TV2 changes TV1 as well, thereis an easy fix to this problem. You will want to make sure the receiver is inDual Mode and then make sure the TV2 connection on the back of the receiver isin the right port. I will send a link to help with these steps, will leave my e-mail if you have any questions

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I have a new DVR 622 reciever, the UHF remote(TV2) does not work at all, I have tried to program it, but itdoes not seem to work.(does the TV2 need to be hooked up to the receiver to et the remote to...

Hi Rich, myname is Mike Houston of DISH Network and after going over your post I see theTV2 remote as well as other issues with TV2. There is a easy fix to this so youcan enjoy both TV's, on the receiver you will want to make sure it's in DualMode, you will see a Yellow, Blue and Green lights on the front of thereceiver. I will send a link to help with the steps of setting up the remoteand making sure the TV2 is configured correctly and on the right channel.

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My remote for dish network won't work

We would be happy to help you with that. The first thing wewant to check is if the issue is affecting multiple buttons on the remote. Ifyou are having the issue with specific buttons then the remote needs to bereplaced, give us a call at 1-800-333-DISH (3474). Check if you are using thecorrect remote for the correct room, there may be a number on the bottom of theremote that tells you which room the remote should be in. If UHF, check thatyour UHF remote antenna is securely connected to the "RemoteAntenna" port on the back of your receiver and that the antenna isupright. At this point we want to re-address your remote, if issue is with theTV2 remote, bring your TV2 remote with you to TV1. Access "SystemInfo" at TV1. Using the remote that is NOT functioning, pressand release the "SAT" button then press and release the RECORDbutton on remote control. If the batteries in the remote have not beenreplaced in the past 60 days, replace the batteries. Reset the receiver byunplugging it for 10 seconds then plug it back in then re-address the remoteagain. If the remote is still not working at this point then it may be aninterference issue. If you are having issues with an infrared remote, findinterference source (backlighting or power save mode on LCD TV's, fluorescentlighting in room, or direct sunlight), eliminate, or convert remote to UHF. Ifyou are having issues with an UHF remote, find interference source (component(VCR, DVD Player, etc.) near DISH receiver), adjust UHF antenna, or distanceUHF antenna from receiver using coax cable/barrel connector. If the remote isstill not working after all these steps we need to have your remote replaced.

We really hope all these steps resolve your remote issue. Thank you for being avalued DISH Network customer!

Phillip Chang
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1 Answer

Trouble with remote on second TV, not responding from back of house

Hi, Mary with Dish Network Customer Service. The TV2 remote (UHF) can work up to 200 feet from the receiver but can also get interference issues that cause it to not work consistently. One of the things that I recommend is to readdress the remote to the receiver and possible installing a pigtail to the remote antenna on the back of the receiver. I have this on one of my receivers and have never had an issue since. To troubleshoot try these steps:

Step 1: Verify correct Remote being used
Check that the remote matches the TV. Use remote key or sticker on remote to confirm. TV1 is located in the same room as your DISH receiver.
Step 2: Check that UHF Remote Antenna is Secure/Upright
If UHF, check that your UHF remote antenna is securely connected to the "Remote Antenna" port on the back of your receiver and that the antenna is upright.
Step 3: Address Remote
To SAT: Access "System Info" - press and release the "SAT" button then press the RECORD button on remote control. If unable to access System Info using the receiver, use "Video Frozen/Locked Up".
To TV/DVD/AUX: Check for current remote codes and address remote.
Step 4: Check that Remote Control Batteries are Fresh
Check that the you have recently replaced the batteries. If not, install new batteries.
Step 5: Reset Receiver
If the issue is only on ONE receiver, unplug the DISH receiver for 10 seconds and plug back in.
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Daniel Busa
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1 Answer

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You should have one line entering the home behind the TV1 attached to it there should be a device exactly as you saw outside. You will want the line from outside connected to the single port called in/out and the SAT port goes to the silver seperator. The two lines leaving the seperator attach to the SAT in on the receiver. The UHF poret on the device connects to the home distibution port on the receiver.

Thanks for using Fix YA.

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