Question about Dell 962 Photo All-In-One InkJet Printer

2 Answers

My Dell AIO 962 Printer does not respond

When plugging in my Dell Photo AIO 962 Printer, all that happens is the blinking of the 3 lights (Copy, Scan, and Fax lights), and nothing else can take place. I've tried pushing all the other buttons on the front of the printer and nothing happens. Once I tried plugging it in and out several times and letting it sit for awhile before plugging it back in, and it worked for a short while, but now it's back to the blinking again. Before this it seemed to be working fine.

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  • Loksat Dec 23, 2007

    I have the same problem. I was trying to install the drivers on my new computer. It printed the alignment page. After some time all i can see is the 3 lights flashing continuosly. tried unplugging the cables and plugging them back. tried all the buttons. nothing seems to be working. please help.

  • Bsaddler Mar 08, 2008

    The printer will not respond. I have unplugged all connections and waited several minutes then replugged everything, but nothing happened.

  • Bsaddler Mar 08, 2008

    I have an HP Deckjet 3910. Can you help me solve the problem? It's not responding.



2 Answers

Don`t get a new computer! Just contact Dell i have the same printer and problem they`ll fix it

Posted on Jul 06, 2008

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  • 13 Answers

The printer is dead and needs replacement. If covered under warranty, u can get a replacement from Dell. Speak to Dell support and they can give you alternative solution.

Posted on Dec 24, 2007


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1 Answer

My Del 962 will not scan. The light does not come on and it does nothing. What should I do?

Hi,.... I'm having the same problem as sharon_mi334. My Dell AIO 962 does not copy, fax or scan...but prints. When attempted(copy, fax or scan), the output is a scanned image or a print out that's completely black. When I looked at the "scanner light unit/ copier camera" or what-ever it's called ... the gizmo that moves across under the glass plate,... I noticed there was NO light coming out of it as it should on any other copier, etc. Sooo,... is that the problem, ie: unable to copy the image? If so, can I fix that by replacing a bulb or a particular unit? Looking for some advice and thank you for your help and time.


Dec 11, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

When pressing the power button on my Dell AIO 962 printer to turn the printer on, nothing happens. What could be the problem?


Please try to check your power cord if it is not defective or make sure that your printer is plug into the power source. You can try to used other power cord to test if your power cord is the problem.


Aug 18, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

I have a similiar problem with my Dell AIO Printer 962

reinstall the printer and fax cd that came with your computer

Jul 10, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

My Dell AIO printer keeps blinking right ink cartridge incorrect.Exclamation light keeps blinking too.

Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.

You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.

It just might require both to be filled, before it will print for you.

See what Dell says.

Good luck.


May 22, 2009 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Won't copy, error message 2200 pops up and says to check manual. Manual doesn't reference that error message.

Try this - turn off the printer.
Remove the power supply.
Press the power button for 15 seconds.
Then plug it back in.

That should've cleared the printer!

Apr 17, 2009 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Can't get all-in-one center to work

bin the printer and do not buy from dell again

Apr 28, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell AIO 962 can't send scanned info

Try reinstalling the printer software by downloading the latest version from try using the printer with a different system if avialable.

Dec 27, 2007 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

What are the correct settings for Dell AIO 962?

Hi there: Some clarification questions from me:

1. What operating system?
2. What did you have to re-install? The whole operating system or just this printer?
3. Have you downloaded and installed the latest drivers from the Dell site?
4. Are you able to copy something just using the Copy buttons on the unit itself?
5. Are you able to print to the printer successfully after re-installing?
6. What program are you using to scan?

Dec 17, 2007 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Dell AIO 962 Scanner/Fax problems

Go to dell AIO and try the maintenance/ Troubleshoot.

Dec 17, 2007 | Dell 962 Photo All-In-One InkJet Printer

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