It's been called, "Black Screen of Death" No Image!
This is a common problem with the Canon S2 IS. Mine is 3 years old and the problem began a year ago. I tried to resolve it by visiting various websites devoted to this problem, but the "fix" that I found was too time consuming and not very practical. I paid $370 for this camera, and was not about to give up on it. I contacted Canon Tech Support via their 1-800 number, explained the problem, and they said they would fix it for around $147. When I balked, they said "that's our policy". I then asked to speak to a supervisor. When he finally got on the line he said, "We'll pay for you to ship the camera to us via UPS. When you get an email quote for the cost of repair, you call our 1-800 number and ask for me and I will work with you to get this resolved." I mailed them the camera last week and got an email today saying it would cost $147 for the repair. I called the supervisor and was told he was, "in a meeting". I'm waiting to hear back from him. I've decided that if they won't fix it for free (as I believe they should since it's apparent that thousands of people with this camera have experienced this problem), I would be willing to pay around $50 for them to fix it and send it back. We'll see how this turns out.
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Re: It's been called, "Black Screen of Death" No Image!
Yes, I'm interested also in how this turns out. The "Stuck Shutter" problem seems to be very common for the S2 IS, but have never seen any clear indication why or what is the underlying cause.
For others that experience this, the "fix" involves taking extended timed shots in shutter priority mode, and opening and closing the battery case while the shot is being taken. Details on how to conduct this fix, along with other people's experience, may be viewed here.
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Yes, it's a very common issue for your model camera. The symptoms of a stuck or "sticky" shutter are very similar to CCD image sensor failure. The camera may take black pictures (for shutter stuck closed), or the pictures may be very bright and overexposed, sometimes with lines, especially when taken outdoors (for shutter stuck open).
To confirm a stuck shutter, put the camera in any mode other than "Auto", and turn the flash OFF (you don't want to blind yourself for the next step). Next look down the lens and take a picture. You should see a tiny flicker in the center of the lens as the shutter opens and closes. If no movement is seen, then you likely have a stuck shutter. If so, please see this link for further info and a simple fix that may help.
Yes there are a lot affected. But if you want to try fixing it yourself (without even opening the camera or touching screwdriver), consider trying the following.
A stuck shutter is another common failure mode for digital cameras. The symptoms of a stuck or "sticky" shutter are very similar to CCD image sensor failure. The camera may take black pictures (for shutter stuck closed), or the pictures may be very bright and overexposed, especially when taken outdoors (for shutter stuck open).
To confirm a stuck shutter, put the camera in any mode other than "Auto", and turn the flash OFF (you don't want to blind yourself for the next step). Next look down the lens and take a picture. You should see a tiny flicker in the center of the lens as the shutter opens and closes. If no movement is seen, then you likely have a stuck shutter. If so, please see the following for further info and a simple fix that may help: http://camerarepair.blogspot.com/2009/05/simple-fix-for-stuck-shutter.html
The most common cause of this is a failed image sensor. Usually the playback mode will let you view pictures taken before the issue happened just fine and you will also be able to view the menu system just fine. When viewing the screen in an image taking mode, however, there is typically discolorations, horizontal or vertical lines, image bluring or distortions, or simply a black screen.
This situation, if caused by the image sensor, has to serviced and cannot be fixed by the user. If you are within your one year warranty and no user damage has been done to the camera, the camera will be fixed at no charge. If beyond the 12 month period however the customer may opt to have the unit repaired at a cost or take advantage of the Canon Loyalty Program and upgrade to refurbished S3 IS at an alternate discounted price.
Piece of junk that took great pictures for 1 year and now shows a black screen. Do not buy any Canon products. We also have one of these pieces of junk at work, now displays a E 18 code. Appears Canon wants to make mucho dollars by producing ****.
This is a common problem that we ( in the camera repair game ) see a lot . The cause is faulty CCD sensor ( see enclosed pic from a Canon camera ) to see what I mean . Canon will repair this ( or replace the camera if they cannot repair it inside 4 weeks ) free of charge. Why does this happen ? Badly manufactured ( produced in 2002-2004 run ) sensor goes in the camera and starts outputting noise after 1 or 2 years instead of working properly for +- 10 years.
From a similar solved problem:
I have read of this problem (doing research before buying a Canon S2). Apparently it is a bad sensor and Canon will fix it for free if it's still under warranty (otherwise it will cost $119.00).
I have the same problem. Just got off the phone with Canon and have to send the camera to them. Repair takes ~2wks. Call them @1-800-828-4040 and follow the menus.
Canon's site also addresses this for the S1 and others (but not the S2). Says heat and high humity can cause a connection to the sensor to come undone.
Hope this helps.