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I bought a francisfrancis X8 machine, water doesn't come through

I bought a francisfrancis X8 machine. Brand new out of the box it doesn't work. I called illy they said try priming it by squirting water though with a trukey baster to prime it. that didn't work it's heating up fine, but no water comes out. i'm using the proper iper capsules. the steam wand doesn't work either.

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Posted on Jan 02, 2017

  • 40 Answers

SOURCE: "NEED TO PRIME"

That message indicates that water lines may be dirty. How long ago or how often had you descales your machine? If you have not routinely descaled then the water lines have to be cleaned ( by opening the machine) manually and/or replaced. Another possibility if you have been descaling it regularly, is that a water line may have small crack. And yet another possibility is that the pump may be going bad and/or the flow meter is clogged ( needs cleaning and/.or replacement). Best suggestion at this time is to have an Authorized SAECO Service Center check your machine. Contact Saeco USA Inc. to located a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : outlet@saeco-usa.com

Posted on Jun 19, 2008

  • 2 Answers

SOURCE: steam wand not working

When I got my X1 (used,) the steamer was clogged. I unscrewed the end of the nozzle, and a big chunk of calcium(?) came out. I had to poke it with some wire with the steamer on. The way I got the end off is: I wrapped it with a leather glove first, then turned it with a pair of pliers. I still managed to scratch it a little bit though. Maybe you can turn it by inserting a needle in the little hole on the side of the nozzle. I've been thinking of using distilled water to avoid the calcium build-up in the future.

Posted on Oct 08, 2008

mirran
  • 515 Answers

SOURCE: saeca odea giro

Hi,

Sorry for the delay, i´m on sick-list and have limited access to computer.

To prime the machine you have to put a container under the steam pipe, open the steamknob on the top of the machine. Let the pump go to there is a steady flow of water then you can close the steam knob again.

I´m not sure if you done this already.
Let me know if i can help you more.

Best regards
/Mirran

Posted on Oct 26, 2008

  • 1 Answer

SOURCE: It keeps saying I need to prime.

Had the same problem and almost took my machine apart. The very simple solution was in the end: the steam wand was blocked. I unscrewed it, poked through it with a long needle, screwed it back on and everything was fine.

Posted on Apr 16, 2009

  • 14 Answers

SOURCE: Starbucks Barista Espresso Maker

This is a general comment for people having problems with leaks and pressure in their espresso machines. If you do not used filtered water, the minerals and other materials suspended in the water will bond to the moving parts and tubes of your machine (e.g.: scale). The problem will be worse if you live in an area with particularly hard water. In some cases the pressure pipes can get completely blocked and if the pump is powerful enough, the pipes can rupture, otherwise, the pump will simply not put out any water. The solution is to regularly flush out the system with descaler. The frequency of cleaning depends upon how often you use the machine. You can get descaler from any decent coffe place (like Starbucks), an appliance repair place, or the hardware store. I use CLR which is sold at hardware stores. CLR stands for Calcium-Lime-Rust, and it effectively cleans all of these and is cheaper than specialty scale removers. Simply dilute some in water and pour the mixture in the machine, then cycle the pump and run it through. Collect the spent liquid and run it through again 4 or 5 times (or more if you've never cleaned your machine before...) Allow the liquid to sit for 10-15 minutes between flushes so that the solution has a chance to eat away at the scale. Once you have done this a few times, flush out the machine thoroughly with clean water 4 or 5 times, using CLEAN water each time you rinse. If you want to get an idea of the scale that has been removed, keep a small amount of the original clean solution in a glass and then compare the spend cleaning liquid with unused cleaning liquid to see the difference. The spent liquid should be foggy/muddy compared to the clean stuff and if you let it sit, the scale will settle to the bottom of the glass and will be clearly visible. You can prevent some of the buildup in your machine by using filtered water as they do at Starbucks.

Posted on Jun 05, 2009

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Hi,

Try to prime the machine.
Open the steam knob and press the buttom for coffee, when the water comes, close the steam knob.

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