Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer
I just went and spent over $100 on the 940xl ink cartridges for my HP Officejet Pro 8500 at the request of HP's customer support because they had determined that my ink needed replacing. That was their solution to my smeared prints on their glossy Brochure and Flyer paper. Well guess what? It is still happening. The black is the worst. I have tried adjusting the print settings with no luck. This is crazy! I spent nearly $400 on this printer 6 months ago and I haven't gotten to use it 1 time without issue. PLEASSSSSEEEE HELP!
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Posted on Jan 02, 2017
Hello there jbaerpynes.
You must use HP branded glossy paper in this particular printer as recommended by the manufacturer. Because HP ink is much finer than most other inkjet printers, the ink sometimes does not set in properly on generic papers, especially glossy ones, and can smear right off.
Try new paper and get back to me. If you have any other questions, please don't hesitate to comment on my post. If I helped you, please give me a positive rating.
Posted on Aug 19, 2009
First print a self test page on the printer and check if you have black print on it or not.
To do that Go to your printer :-
Press Setup button -->Go to print report-->hit ok--> use arrow keys and choose the self test page.--> hit ok.
If you have the self test page fine then try to make a black copy from the printer.
Put a black font printout on the scanner glass facing downwards. Press copy black
Check if you have the black ink working.
If yess then there is some thing on the system you are doing wrong. May be the printer properties needs to be set or some settings needs to be checked.
If no then try to clean he ink cartridge and try to align the cartridge on the printer.
To align Do this
Press setup-->use arror keys to navigate to tools -->and choose the option align cartridge or align printer.
If you do not find the option in the tools option try looking for it in the print report...
On the computer Go to printer under control panel and right click on the printer and go to print prefernces --> go to the TAB called colors and under color options -->choose print in greyscale--> and under that choose the Black only option. --> hit apply and then hit ok.
Now try printing..!
Let me know if any of these steps works....
Posted on May 12, 2010
Testimonial: "I performed all of the diagnostic tests. Ther black ink still does not appear on any copies. I should say it is a very faint grey and it fades to nothing when printing a full page letter. I need to find whether the ink flow from the cartgridge to the print head is clogged and how to flush it. The printer is less than 6 months old, but was not used for over 2 months."
Hi! Please try to unplug the unit from power source and press/hold the power button while unplugged to reset the system. This can be just a system failure which needs to be resetted. After 10secs. plug the printer, turn it on and observe how it goes. Hope this helps and thank you for using Fixya!
Posted on Oct 09, 2010
follow the link below for downloading the manual for the printer, this will show you how to reset the counter or the sensors.
let me know how you get on
Posted on Mar 08, 2011
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