Question about RCA (DVDCP33) Media

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Pearl mp3 player

My mp3 player is not working, i read through all the trouble shooting solutions and nothing i did worked. it won't turn on and my computer doesn't even detect i've tried every usb connection and still nothing i even tested the usb drives with my digital camera and it detected that... it was working fine a couple of days ago. i wanted to reformat it and i couldn't even do that.. what do i do when it won't even turn on? and ya i switched batteries just incase... nothing help please

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  • 34 more comments 
  • momt Dec 29, 2007

    My computer won't recognize my MP3 PEARL now when I connect it to try to sync. I have done it before by just connecting it to the USB port but now when I plug it in my computer still tells me to connect to a device. Any suggestions?

  • James Donley Jan 16, 2008

    My computer won't read it.

  • beetle88 Jan 28, 2008

    mine wont detect it and the couple of song that it didnt erase skip

  • grabber1 Feb 27, 2008

    only says removable disc as where it would say pearl and all the music sounds as if it is a bad copy or corrupted file

  • Anonymous Mar 01, 2008

    I'm having the same lies somewhere within the player itself. I have two identical players rca computer works just fine with one and the other my computer won't read. As a matter of fact when I plug in the one that works it connects as the mp3 player by name. When I plug in the one my computer can't pops up as two removable storage devices (F) and (g) ( I only have one device plugged in) but the only thing I can do with it is safely remove it. I don't know if this will help, but I definately need some feedback on fixing this.

  • Anonymous Mar 20, 2008

    my computer is not detectin my paerl mps player.

  • Anonymous Mar 22, 2008

    Yes I have a Pearl RCA MP3 player. I have loaded songs on it It worked fine plays fairly good. I went to change songs after a couple of weeks. My computer won't read the player. It is not my computer. All other devices work fine on USB. I have no idea why this won't read. I guess it was made in China so I guess that tells me no one in the USA can fix it? help!!!

  • Anonymous Apr 28, 2008

    my rac pearl is not work i put 1 song on there and its not playing non of my others 1s and my computer is not detecting it

  • Magnolia01 Jun 03, 2008

    When I connect my Pearl MP3 Player to my computer it shows that I have about 7 hours of music, but when I play the music recorded it plays the same music over and over again. I have turned off the shuffle and repeat controls and I'm still having the same problem. Does anyone have a solution to the problem?

  • dawnd92 Jun 12, 2008

    The Pearl MP3 player I have won't play the songs my computer says I loaded on it just plays one of the songs and the ones it came with.

  • Anonymous Jun 25, 2008

    When I put my Pearl mp3 in the usb drive the folder for it won't come up.It used to work.Please tell me what is wrong.

  • MEaihiohio; ipHihinhgt Jul 08, 2008

    I have tried everything but when i plug my mp3 player into my computer it won't even show up on the screen

  • june_mwaniki Jul 16, 2008

    my mp3 player is not working, i read through all the trouble shooting solutions and nothing i did worked. it won't turn on and my computer doesn't even detect i've tried every usb connection and still nothing i even tested the usb drives with my digital camera and it detected that... it was working fine a couple of days ago. i wanted to reformat it and i couldn't even do that.. what do i do when it won't even turn on? and ya i switched batteries just incase... nothing help please

  • alissapunk16 Jul 22, 2008

    every time i plug it into the USB drive it does not detcet it and plus where do i got put songs on it??

  • Anonymous Jul 28, 2008

    the computer doesn't detect the software

  • Anonymous Jul 30, 2008

    not working or connecting to computer need software

  • waandme Aug 22, 2008

    imesh does not recognize my pearl to sync music.

  • sandie702001 Aug 31, 2008

    The Pearl MP3 player worked fine two days ago. I turned it of one night and the next morning it won't turn on. It gives me a quick flash of light, then nothing. I have tried 5 new batteries, so I know it isn't that. Can you help me?

  • batesdeliesh Aug 31, 2008

    Well.... when i hook my mp3 player up to the computer and get ready to put some songs on it it wont let me.... It use to before.... i had like 98 songs on it but after i hooked it up to my sister laptop i only had 18 songs on their and some of the songs that are on there are scratched and wont play and i have never had this problem before.. So im just trying to see whats wrong with it and if you can help me.

  • lilmama_06_2 Sep 02, 2008

    when i turn it on , the logo comes up and stays on but it won't go to my music. it just has the logo.

  • moyanvero Sep 22, 2008

    i have the same problem

  • Anonymous Sep 26, 2008

    When i turn my Mp3 on it wont work. I plug it in to my computer and my computer dosn't recinze it.

  • tmakaylaxo Oct 13, 2008

    i turn mine on it there says there is no files. when i plug it into the computer it says all the songs are on there. I dont know whats wrong i have tried everything and nothing works

  • james_smith1 Oct 18, 2008

    when i turn on my mp3 player some of the songs dont work and when i put it in my computer i cant put any more songs on it and i got spce on it.

  • brandylea84 Nov 02, 2008

    lost cd and wont read the pearl PLEASE HELP

  • lpearso01 Nov 14, 2008

    it wont turn on my computer doesnt even recognize it

  • sanchez_pgs Nov 24, 2008

    when i turn it on i only see the pearl logo come on for about 2 seconds then the screen goes completely blank. it no matter what i do it just wont work and my computer isn't detecting it either.

  • Anonymous Nov 24, 2008

    want add songs

    skip songs

    want play all

  • Jess_3038 Dec 20, 2008

    I had over 100 songs and the next day I have 15 but only 12 will play plus it keeps cutting off and acting like it is in a different language.....Help

  • shaints3 Jan 06, 2009

    I have a problem with my mp3 It will turn on And say "Pearl" then after couple secs itll just turn off automaticaly and I keep doing this over and over and same results. i pluged it in my computer my dads my brothers and same results they cannot detect it and i've waited 20 mins for it to come up and i have no go with it. I have also supplied it with 7 new freshly battiers as well and still same results. (Rcv pearl 2 gig) if any one can help please contact me at thankyou

  • Anonymous Jan 22, 2009

    I have the same problem....... it turns on for one sec than turn off...................

  • Anonymous Mar 02, 2009

    try to speed mine up and now it won't play music.

  • Anonymous Mar 10, 2009

    It will only show the logo when i turn it on. Usb will not detect it

  • Anonymous Mar 11, 2009

    same problem, wont turn on past the "pearl" screen and the computer wont recognize it.

  • Anonymous Mar 20, 2009

    won't play, download, the computer won't read it and I really want to listen to my music, can you help

  • Bab3gurl Apr 29, 2009

    My pearl MP3 player wont turn on even when i put in new batteries



19 Answers

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All you have to do is plug it into your computer, go to your home page and press CTRL-ALT-DELETE, then press restart. It works every time!

Posted on Jul 15, 2009

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I cant load music my computer cant detect it

Posted on Oct 28, 2008

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I know alot of people have asked this, but how do I solve this problem: whenever i plug the mp3 player in, the computer doesnt detect it. It turns on like it normally would and no matter how long I left it in there the computer still never detected it. Please help !!

and also, how do i fix the port trouble i have? (whenever the earphones change position i lose hearing in one earbud...)

Posted on Dec 01, 2009

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Hey all,
Ok, so you have errors with the cheap MP3 Player from RCA.
Cant play songs; Cant add or remove songs; Get error message “Corrupt file” when connecting via USB.

Here’s what you do.
“Corrupt file”
Insert your MP3 into the USB.
Go to “Start Menu” then to “My Computer”, then RIGHT click on your PEARL device, (note: sometimes this may take a while since its having to find it ~1-3 mins), then choose “Format” from the drop down menu.
The format window will open, (again there may be a pause here ~1-3 mins), and choose “Format”
(NOTE: all your data will be erased… sorry)

While that’s finishing, go to and download the latest firmware for the unit. (SAVE IT to your HD, and then open it, don’t open from website)

When the format is done, remove your MP3, and turn off the power.
Re-insert the MP3 into your computer via USB.
Run the Firmware program you just downloaded, and FOLLOW THE DIRECTIONS EXACTLY. (Again, this takes about a min)
Reboot ONLY AFTER you are 100% complete with the firmware install.

Now you are ready to install new songs and files to your MP3.

A few notes:
To prevent this from happening again, always use the “Safely Remove Hardware” utility from the icon in your toolbar. Its usually located in the lower right hand corner of your main window, next to your clock… unless you moved it. The USB from RCA uses a shared file to communicate with the computer. The higher end priced MP3’s have their own program built in. If you do not remove it correctly via this method, you could loose part of the file data, and now you can no longer connect to ANY pc.

Songs skipping, or MP3 skips entire song:
This is common among all MP3’s. the fix, simply get a better copy of the song you have. The data was compromised.

RCA MP3 spontaneously shuts off:
This is a feature within the unit. Open the menu of the MP3, via the “m” button, and go to “System setting”, then to “Powersaver”, and set it to “OFF”. (Be warned, carry extra batteries if you do this, and forget its on)

Lastly, remember you wanted a cheap unit, and you got one. Though keeping these notes in mind will keep it running for a long time. Until you get enough green to get a good one.


Posted on Jul 28, 2008

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OK my mp3 player turns on but it stays on the same pop up screen and i cant listen to my music plz help me

Posted on Apr 17, 2011

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My pearl mp3 player works and all tht... but it dnt show words on the screen, you can still switch songs and listen to them but it dnt show text... but it shows like the little images but no words help!

Posted on Mar 17, 2010

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If your player simply can't be detected:

1.Make sure a fresh battery is installed (obvious, but hey why not?)
2.You may have an issue with your USB post. It is certainly possible that other devices may work in the port but this one won't. The farther the port you are plugging into is away from the actual USB hub chip, the more likely that this will happen with some devices. If you are plugging the device into a USB port on the front of your PC or into a cable or NON-POWERED USB hub (one that isn't plugged into a little power brick) simply try plugging the device into one of the USB ports on the BACK of the PC next to all the other connectors. That should give you to shortest path the the actual USB chip on the motherboard and may fix the problem.

The are some older computers that have both USB 1.2 and 2.0 ports as well (I have an older Fujistu laptop like this) make sure you are plugging into a USB 2.0 port in that case. I have a thumb drive that fails to be recognized on the older ports but works just fine on the newer ones on the same PC.

Posted on Dec 22, 2009

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My mp3 player was working fine and then two days ago it messed up.. I plugged it in to both my moms computer and mine. and it doesnt reconginze it... when i turn it on it says 00/203 songs and it says empty.,...there are also times when i turn it on that the screen pops up with dots on it and then shuts itself off. please help

Posted on Sep 23, 2008

You are a God! problem fixed!

Posted on Sep 04, 2008

Ok... so now the screen on my mp3 is dark (i can see everything fine though) and everything is really slow. this happend after i downloaded the firmware.
(i made sure that the battery was fresh, and that the settings were the way i wanted and they were) sooo wats going on?

Posted on Aug 14, 2008

I had the same problem with my usb drive, and i plugged it in one day, and after nearly 10 minutes, my pc detected it woooo!!!
so i could've copied all my files over, but i didnt feel the need to because i have them backed up already

Posted on Aug 14, 2008

No i dont

Posted on Aug 06, 2008

Ok, to all the RCA people with Pearl MP3's...
If you have the "can not connect" or "corrupted files" errors upon connecting the USB, please do the following *note: you will loose your songs and data.

Corrupt files:
Plug in your MP3 via the USB, go to "Start Menu", choose "My Computer" select the drive where your Pearl is, and Right click, (you may need to wait a few mins and let it find it ~1-3 mins), when the menu pops up, choose "Format".

(again, this may take a little bit ~1-3 mins)

then go to and download the firmware. install it and follow the directions EXACTLY as written.


Now you can reinstall your songs and continue to use the drive.

the RCA unit is cheap. you paid for a cheap unit, you got one. To prevent this from hapening again, you can choose the "Safely Remove Hardware" Icon from your system tray (lower right hand corner, next to your clock). The corrupt files are files which are left behind by trying to use a resource file in your computer. If you break this connection before the files are transfered back, you have part of a file... I.e. Corrupt.

Player turns off automatically:
This is a feature in the MP3 player. go to the "My Settings" in the MP3, and set the power saver feature to NONE.

Songs skip or sound bad:
ALL MP3's have issues like this. if the music file is bad, then the MP3 will either skip it, or try to play it.... horribly. To fix this, simply find a better version of the file.

Good luck and enjoy.
P.S. - If you want better user performance from a MP3 player, then shell out a little more green for a good reliable one.


Posted on Jul 28, 2008

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When I installed the firmware it said "device not found" please help!

Posted on May 11, 2008

I can't really answer...I'm having a problem, though. My PEARL mp3 player works. Plays songs, does everything...except, I'm wondering how you do voice recordings on it. I can go into voice recordings, but, all it says is Empty. How do I do voice recordings???

Posted on May 06, 2008

My player won't work i put songs on there and it was working just okay then i turned it on one morning and it wouldn't work this is cheap.

Posted on May 01, 2008

Use the firmware upgrade software from the RCA site to reinstall the firmware. It fixed my problem right away.

Posted on Apr 02, 2008

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Yes my pearl mp3 is not being detected on my computer while erasings songs i erased the audio memory m please

Posted on May 27, 2008

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I found the upgrade site to fix the problem. hope it helps the rest of you, it helped me.

Posted on Apr 08, 2008

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