Question about Kenmore 19001

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Kenmore R/W 19000 Model 385.93200

I notice on the Kenmore box, that my machine is compatable with Windows XP. However, I just got Vista installed. Is there a download or patch I can install to fix this? Also, is there a bigger hoop that I can purchase? Mine is 5 1/2 X 3.5" and that seriously hampers some designs. I have a feeling that the sewing machine will sew designs just a little bigger than that (not much though) OK. If it is not a Sears product, perhaps you know of a generic hoop which would fit this model.

Also, I was told that I could import clipart and sew it. It seems very convoluted and takes hours to create a design. Is there a simple way to do this?

Also, I have downloaded free designs for .sew from web sites such as Annthegran, and they do not convert correctly. In the past, this has worked fine when I use their conversion info (or program) on their web site. What has happened? I started to have this problem when I still had XP on my computer.

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  • 4 more comments 
  • CatriciaC Nov 08, 2007

    My sewing machine problems were posted, with some things underlined. They seemed just to be things I could buy which had nothing to do with my questions. I surely hope this is not the extent of your free "support". Is it?

  • sixlemons Nov 24, 2007

    I am just trying my embroidery machine although I have had it a long time but was dissatisfied with the dearth of pix available. Now with a grandbaby coming, I am trying to learn to use the r/w91000 and the customizer 19010 which is supposed to make it easier to download clipart. Any helpful suggestions on how to begin or difficulties to fix?

  • Lillie2 Dec 28, 2007

    I too have the r/w 19000and it worked fine with windows xp but I cannot get the software installed on the new windows vista. Is there a patch or add on to take care of this problem? I bought the laptop so I could have it near the sewing machine to use the box with it. i am very upset that it doesn't work.

  • CatriciaC Feb 27, 2008

    I found the comment about not buying Vista very inappropriate, since it was apparent to the reader that I already had purchased it. So far nothing has helped with the problem. I got an adapter, but the comment on my screen always comes up that they "cannot find the port." How can I search for, and find, the port that the reader is searching for? Perhaps someone can help me with that. Thanks for trying to help me so far.

  • montgannee Apr 29, 2008

    I have a similar problem with vista. My machine shuts down the software after auto recognizing a bmp. Even with the picture complete and in full view. Any luck in finding some solutions or an update in the program?

  • faye37766
    faye37766 Oct 06, 2012

    need software program for r/w embroidery machine



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Instructions for getting 19010 Customizer Ver. 1.0 (93300) to work on a Windows 7 or Windows 8 PC.

1. Insert the 19010 Customizer software installation disc into your CD drive on your PC.
2. In Windows Explorer, go to This PC (or My Computer).
3. Right-click on the DVD drive with the disc, and select Open to view the files on the disc.
4. Right-click SETUP.EXE and select Properties.
5. In the Properties window, select the Compatibility tab.
6. In the Compatibility mode area, check "Run this program in compatibility mode for:".
7. Select Windows XP (Service Pack 2) in the drop-down menu.
8. Click OK.
9. Double-click SETUP.EXE to install the software, following the prompts.
10. Shortcuts for two programs will be installed on your desktop: Customizer 19010 EasyImport and Customizer 19010 EasyEdit
11. For each of these shortcuts, right-click the shortcut, select Properties, and repeat steps 5 through 8.

You should now be able to run each of the programs by double-clicking on the shortcuts.

Posted on Apr 03, 2015

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You will have to purchase the EasyImport software that comes with the ata card. it is about $150. Right now I am having trouble with the program recognizing and registering imported images. In Vista the program shuts down after registering an image. I am searching for the software to see if there is an update to use with Vista. I really liked it with XP, but right now I am not too pleased.
The format is a JEF format. Tell the machine (vista) to only open the JEF with this program if you have it. I have had less problems with HOpe this helps.


Posted on Apr 29, 2008

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Don't buy computers with Windoze Vista on them, go to your local shop and get them to build you one with XP on it. XP will be around for a long time at least to 2014. Vista is junk, always will be.

Posted on Feb 24, 2008

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