Question about HP LaserJet 3050 All-In-One Printer

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I have just installed a brand new HP 6500 All In One. Everything checks out, except that it won't send a fax. I get Error Code 344. When the top sheet is part way into the machine, it stops for nearly half a minute, then continues, but I get the error message. What to do? Bob

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  • r9brown Jun 30, 2009

    I submitted this problem, and it was solved by a great FixYa technician (micromatical). He suggested that I go into the fax machine Setup menu, go to Advanced Setup, slow the Fax Rate, and disable the Error Correction Mode. I am faxing on Vonage, a VoIP system that makes the faxes very vulnerable to small burbles in the data flow. The ECM senses these and disconnects before the fax machine can establish a connection. After we changed these settings, the machine faxes just fine. I wish HP would put this approach in their troubleshooting guide!



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You might want to make sure that you Fax service is properly setup on your printer and that all your hardware is properly functioning Visit〈=en&product=3795314 for more information

Posted on Jun 30, 2009


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My HP 8600 Premium no longer sends or accepts FAXes. It says it's connecting, but never does. And returns error 344. I know the other fax machines are working fine. Please advise.

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          344 Error can be caused by a few things. One of the following is occurring:
          The sending fax has failed to respond to a fax command from the receiving fax due to poor line quality or fax interruption.

          The sender has pressed cancel button while the reception was in progess.

          In rare conditions, incompatibility has been encountered by two faxes and causes the sending fax to abandon the fax call.

          Fax session was using ECM. Check your fax settings under the fax set-up menu on the printer. Disable the ECM (Error Correction Mode).

          Fax at a different time to see if line quality improves.

          Try relocating the fax to a differnt phone plug.

          Replace the phone cord attached to the fax/printer.

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