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My Kenmore Elite Quiet Pak 4 washer will start and everytime it at the exact time it will stop and give an f-11 error message. The drum will not spin.

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"F11" is a Serial Communications error. This is a failure in communications between the Central Control Unit (CCU), Motor Control Unit (MCU) and Drive Motor. The following link explains how to troubleshoot:

http://www.fixya.com/support/r666194-f11_error_whirpool_duet_kenmore_elite

Now...some of these error codes can be erroneous. You may try unplugging the washer for at least 30 minutes, first, in an attempt to reset the CCU. Sometimes this is all that is required to correct momentary glitches. If the error code reappears following a CCU reset, then you have a legitimate problem. I would recommend you start by making sure all the wires are plugged in properly and making good contact. A good majority of these problems can be caused by connectors coming loose due to vibration.

If you have any questions along the way, please let me know. I hope this helps you.

Posted on Jun 30, 2009

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The shaking probably shook a harness connection loose.
F11 Serial communication error
Communication between the Central Control Unit (CCU) and the
Motor Control Unit (MCU) cannot be sent correctly.
Possible causes/procedure:
1. Unplug washer or disconnect power.
2. Check wire harness connections to the MCU, the motor, and
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3. Check the drive system for any worn or failed components.
4. Plug in washer or reconnect power.
5. Verify CCU operation by running a Diagnostic test or any
cycle.
6. Check the MCU by looking for operations of the drive motor.
7. Check the drive motor for powered rotations.
8. Check that the serial harness at the MCU is not mounted
upside down. The wires should be to the left when facing the
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