Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Receiving a fax

I have an HP officejet 6110ix all-in-one unit. My fax number is a dedicated line. i am able to send faxes but only receive certain incoming ones. The fax element does not block incoming regular phone calls to that number and incoming faxxes are just not received.

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  • 4 more comments 
  • The Buckster Nov 14, 2007

    my incomig faxes goes through the normal process, but the paper is blank.. i have brand new ink cartridges... all of my other printing and copying functions works fine.... just the incoming faxes are not printing.....

  • Anonymous Jun 26, 2008

    fax says phone is off hook and will not recieve faxes

  • Anonymous Dec 10, 2008

    My HP 6110 All-in-one will send, but won't receive faxes.  It is set to receive double rings, is on auto answer, and there is a DSL filter on the connection to the wall, so I'm not sure where to go next.  I already updated the software and drivers to no avail.

  • Anonymous Mar 12, 2014

    Fax detects an incoming call with audible whine, but nothing happens after that. Sometimes I can get a fax outbound by hand loading on window. MOST OF THE TIME, the power goes off when I press SEND FAX, or when fax is inbound and detected.
    rkones@comcast.net

  • Anonymous Mar 18, 2014

    I can send a fax out but I am unable to get any incoming faxes

  • Anonymous Mar 18, 2014

    My Office Jet G85 will send faxes out but not receive incoming faxes

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  • Master
  • 1,601 Answers

Faxes fail intermittently or with only one fax number

  • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
  • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
  • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
  • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
  • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
  • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

Posted on Nov 12, 2007

  • 2 more comments 
  • Thomas Christopher
    Thomas Christopher Nov 14, 2007
  • Thomas Christopher
    Thomas Christopher Nov 15, 2007


    Faxes cannot be received but they can be sent
    Review the information below to determine why faxes are not being received.



    1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager.
      These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.

    2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.

    3. If you have a HP PSC 2200 or an Officejet 6100 that interrupts calls or will not receive faxes, download and install the HP Firmware update for these products.


      1. Visit the HP Support and Drivers Home page .

      2. Select Download drivers and software .

      3. Type in your model number (HP PSC 2210xi for example).

      4. Click the search arrow to the right of the text entry box.
        You may be asked to select your product from a list of models.

      5. On the software download page, select your Windows version.

      6. Locate and select the firmware update.

      7. Follow the directions to download and install the update.


    4. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections. For more information on using a TAM or distinctive ring service, go to Using the HP All-in-One and Fax Products with a Telephone Answering Machine (bpu04072).

    5. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine. Refer to document Using an HP All-in-One or Fax Product on a PBX, ISDN, or DSL Phone System (bpu50333) to learn how to correct these problems.

    6. If the problem still exists, continue troubleshooting in the Faxes cannot be sent or received or you're not sure of the problem section below .

  • Thomas Christopher
    Thomas Christopher Nov 15, 2007

    did the second tip work?

    if so please rerate.

    If not please let us know.

    Thanks

  • Thomas Christopher
    Thomas Christopher Nov 18, 2007

    hello?

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Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
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  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
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  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
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  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
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You have to have either a dedicated phone line just for the fax --or-- pay your phone company approximately $2 a month for a service called Distinctive Ringtone. This service will ring a certain way when you have an incoming fax. You will then configure your fax machine to pick up when this distinctive rington is heard. The ringtone is usually two or three quick rings. Your fax machine's settings will have this setting.

Unfortunately, you can't just plug your fax machine into your phone line and start sending/receiving faxes. Look through your fax machine's manual regarding the distinctive ring service. Good luck!!

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Are you able to receive faxes from others from the same location, if not just ask her to consult her service provider and ask to get the no checked of yours why is it that you she is not able to send fax to you only as your fax machine is capable of sending and receiving fax from others it should be dsome issue with her service provider.
If it was your All-In-One printer thrn you should not have received faxes from any one, not a specific number.

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fax error 232 indicates a communication failure between the sending and receiving units. I'd check for line noise on the phone (you can hear it as cracks and pops) If your fax line is not dedicated, any noise from another phone pickup or an answwering machine can cause the failure.

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First I need to gather some information from you before I could give any solution.

1. Do you have a dedicated phone line for the fax?
2. If there is one phone line, does it has a voicemail or Answering Machine?
3. Is there any error message or code?

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keep the window closed ok? that's more along the lines of the phone issues, than the fax machine itself..there are many ways to outwit the phone tree issues, but each number would need to be encoded directly.

solution?

get a dedicated inexpensive fax machine, or use efax.com

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