This printer is very finicky about paper loading. I see this error most commonly when using auto-cut roll paper. If the paper edge is not cut perfectly straight, and it is not inserted into the printer perfectly strait, it will give you an error. When it does this, you can simply load the paper and press "cut" instead of "pause" when it says "press pause" and it will cut the paper straight. You can also set it to "Roll Paper Manual Cut" and load the paper, then set it back to "Roll Paper Auto Cut."
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This error means jammed paper or a foreign object is blocking print head movement. Turn off the printer, press the adjust lever down to the lowest position, and pull out the jammed paper. Open the cover and remove any jammed or torn paper, or foreign objects. Then do one of the following:
Sheet Feeder: Return the adjust lever to the position. Turn on the printer, reload paper, and press the paper button.
Manual Feed Slot: See page 15 of your manual for loading instructions.
Roll Paper: Cut off the printed portion with scissors, then remove and reload the roll paper
Try either of the following methods to clear the paper jam. The operator panel displays the Ready message when the jam is cleared.Method A:
Press Paper Rewind until the Paper Empty message appears.
Press Paper Advance to re-load the paper into the printer. The printer advances the paper, then cuts and discharges about 24 in. (61 cm) of blank paper. This reduces the possibility of fingerprints or other damage to the prints.
Turn off the printer and open the upper cover.
Remove the ribbon from the printer. Caution: Prevent damage to the printer. Do not pull abruptly on the paper.
Slowly and carefully pull the jammed paper out of the printer.
Cut off any damaged or printed areas of the paper. Do not damage or mark any of the rollers.
Close the upper cover and turn on the printer.
Press Paper Rewind to rewind the paper into the printer. Note: If the Paper Jam message still appears on the operator panel, press Paper Rewind again.
Open the upper cover and reload the ribbon.
Close the cover.
Reload the paper.
Note: If the Paper Jam message still displays on the operator panel, and you are at the end of a paper roll, it is possible that a segment of paper is too short to automatically exit the printer. Remove the front cleaning roller and remove the segment of paper.