Question about HP Photosmart 3310 Printer

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HP 3310 ink cartridge not recognised

Printing fine and suddenly it won't recognise the black cartridge. Done all the fix on the HP site and it doesn't work. Tried new cartridge also. Help !

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My HP 3310 wil not print black. The color prints fine. Spent 2 hours on the phone with HP support only to be told to buy a new printer. The machine is less than 2 years old. There must be a way to repair this. Any ideas? Barbara

Posted on Feb 08, 2008


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Posted on Jan 02, 2017


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Hi, I really appericate all your efforts to fix the issue the issue usually occures if any one of the cartridge is defective or low in ink or both the cartridge are defective. We can isolate the issue only by removing the both the cartridges out of the printer and check for the expiry dates printed on the cartridges as if the cartridges are expired also leads to this message. If the cartridge are not expired and have minumial ink in it you can try the below procedure to isolate the defective cartridge Once the both the cartridges are out of the printer insert only the black cartridge in the printer and check for the message if the message is install color cartridge the black cartridge and printer is detecting fine. If the message is check right cartridge this shows that the black cartridge is defective. If the message is insert left cartridge or color cartridge remove the black cartridge out and insert only the color cartridge and check with the message if the message is insert the black cartridge the color cartridge is working fine. And when the color cartridge is in the printer and if the message prompts to check left or color cartridge the color cartridge seems to be defective so replace the defective one will fix the issue So in isolation we can find the defective cartridge and fix the issue by replacing the defective one.. Hope this will help you to fix the issue.. Wish you success. Regards, Barret.

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