Question about Creative Labs ZEN V Plus MP3 Player

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Creative zen v plus frosen

I've had my zen for about a month and it froze on the shut down screen. i tried pressing the reset button but that didn't work so i left it to run out of battery. i then plugged it into the computer and have left it all day and the rebuild library bar hasn't changed at all. it also stays on that screen even whe i disconnect it from my pc. any suggestions?

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  • carrufer Nov 16, 2007

    the docked sing remains in the "do not disconnect " mode at all times after dowload. If I disconnect even with the computer off it reverts to "rebuilding library" and I then lose everything in order to restart. Brand new will try and gat refund

  • Sam2 Apr 01, 2008

    My creative zenv's screen is stuck on the recovery mode screen. I've tried to reset it, but nothibg seems to work. What do I need to do to fix this problem?

  • Anonymous Nov 15, 2008

    I just got my new Creative ZEN I tried to put music on it, but I had tried to put too much on and realised it would take to long. So I tried to cancel the synch. but it wouldn't so I disconnected my zen but it still says 'Docked' and has the usb sign and it won't go away! I held down the reset button but it won't go off or get off the docked screen either. I fI try to plug it into my computer it won't recognise my zen even if I go on to the ZEN Media Explorer. I'll wait until it runs out of battery and try it again. PLEASE HELP ME!!!

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Did you hold down the power button while resetting it?

Posted on Nov 08, 2007

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Try holding the power button down for an extended period of time. If this does not work, there should be a small hole on the side of the device that will reset the player. You'll need to use a paper clip to press the button inside the hole, similar to ejecting a cd/dvd that is stuck in a computer. Hold the button down for several seconds to reset the device.

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  1. Turn off your player (if possible).

  2. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.

  3. Power on the player.

  4. The reset hole for the ZEN V / V Plus is located on the left side with the player facing up.

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Try pressing the reset button on the side. If it starts up go in to the utilities menu and reset it. That may fix it, or you may need to reload the firmware. You can get the firmware from the Creative support pages.

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My Zen locked when I turned it on. It wouldn't play the track the screen was on so I pressed the reset button and turned it on again. It was then still locked on the same track so I tried turning it off which then froze as it was shutting down. After another reset it went through the rebuild screen then locked again. I then used the above fix (pin in reset, then hold play and power switch down). Taking me into the kind of bios screen I formatted the contents. Then added my library again. It's now working fine.
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Press the "reset" button. If it didn't work, upgrade the firmware of this product. If problems still continue, contact the Creative company.

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If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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Go to recovery mode, and do a disk clean up. If that doesnt work, then you might have to format it.

Did you reset it properly? To reset your zen, put a pen head in the hole under the power button for 20 seconds

Mike

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