Question about Xenon XEN 1510T 15.1" Flat Panel LCD Monitor

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Phone shuts off randomly when LG Xenon keyboard is opened or shut

My LG Xenon worked great for about the first 30 days (you know, just past the point where I'd be able to go and exchange it easily at the store). Then the phone stopped recognizing the keyboard being opened, and so the screen orientation would not rotate. THEN the phone started shutting off randomly when I would shut the keyboard-- as in sudden black screen, no power, not the normal power-down cycle. Called for a replacement, and they sent me one-- which exhibited the SAME PROBLEM. Called and they send a 2nd replacement, phone #3... which had the SAME PROBLEM. Called and politely pointed out that perhaps this was a battery, sim card, or phone back problem as AT&T sends only the phone unit for replacement, and you are expected to transfer your sim card, battery, and phone back from the defective phone to the new one. They disagreed and offered me another replacement phone, of this model or another if I chose. I instead asked for a replacement of the same phone-- in other words, the 4th version of the phone (because I would dearly like a working version of this specific phone model). Guess what-- the fourth phone DOES THE SAME THING.

I have found that when the phone is very gently opened and shut, the frequency of sudden phone shut offs drops drastically. Not like I'm slamming it open and shut, but rather I have to gingerly inch it open in order to ensure no phone shut off.

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  • 51 Answers

This is a battery problem lol They aren't very good at technical support. =)

p.s. i fix phones

Posted on Feb 02, 2010


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