Question about Canon imageCLASS D320 Digital Copier

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The install cartridge message won't go away

The install cartridge message wont go away, I even put in a new cartridge. Does it have something to do with the loading mechanism when you close the right door?

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  • Canon Master
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Yes it is problem your copier machanical problem.if it is original cartridge this printer or cartridge problem

Posted on Aug 17, 2009

  • Sazeed Computer
    Sazeed Computer Sep 11, 2009

    please open your printer cartridge and saw right side where is the drum ground position top on the black plstic guide is displace please assemble it right position then solve your problem

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1 Answer

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Chances are it is abad cartridge, even some new ones are bad, you could pull out cartridge and reinsert, turn printer off and on may reset but sounds like bad cartidge, install even an old one to see if code goes away...

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If the cartridge you are installing is a refilled/remanufactured cartridge it may be that you need to indicate to the printer that it is a used cartridge and not a new one upon installation. This is because the cartridge works on a basis of counting pages and calculating page coverage to estimate how full it is. It has no way of telling that it has been refilled and can indicate to the printer that it is running low and needs replacing.

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Whit Item, Inc. wrinaldo_5.jpg

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remove the cartridge and see if has some band or some sticker on which should get off (see on the box of the cartridge it must write if something like that should be removed) , or just remove the cartridge and putt it carefully and it might be not set good.
Please rate the post if is it helpful for i to know do i should post some more information

Regards

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ensure that the one you install is the exact model name and number, if this is correct, try unistallling once again and check one more time,

you might want to get a new cyan toner if this still fails, i dont think there is a prob in your machine, cheers

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I'd say your using dodgy aftermarket or non HP cartridges, you could put your old ones in and see if message goes away, if having problem when using with Original HP cartridges post back and I'll did deeper for you.

I dont work for HP, I do know printers :-)

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