Question about Tomtom GO 910 GPS Receiver

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Third Unit Burnt Out

Just seen this and I have exactly the same problem, on my third Tom Tom 910 unit after sending the first two away for repair and getting them replaced.

Now support are saying its out of warranty and I will have to pay for repair, It was out of warranty the second time I sent it away but they still replaced it.

Will wait for an answer from support, then call them tomorrow.

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If it burned out and this is the 3rd time, it is possible something you are doing to have it occur.
Perhaps not knowingly so, I must add.
Reasons that are common:
You are using the wrong charger unit
You are overcharging the unit ( leaving it on beyond 10 hours)
You are connecting the unit before starting the car engine, sure fire way of killing many GPS units by spiking the mother board. Even the fused end does not always protect the GPS, the current is just slightly lower than the fuse value but sufficient to damage the SIIRF chip or even the power circuit. TT are notorius for burnouts as they are cheaply made. See how many TT's on this forum have the same problem. Most of my time is spent answering Q's on this brand. Get an Altina if you want a better GPS type in Marbella Australia and look at their units, better value for the money
The cost of repair is about 60% of what you paid for the whole unit unless TT have sympathy ( which I doubt)

Posted on Jun 30, 2009

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Posted on Jan 02, 2017

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Sorry


If you find this info useful please click

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1, take the front screen surround off first, be gentle and prise it of with a flat screw driver, then unsrew the chassis from the plastic cover (4 x torx screws under the rubber feet)

2, unscrew the motherboards (torx again) and unclip the cable for the battery, and remore the eject mechanisum for the unit.

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2 Answers

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Remove battery and disconnect from power for 5 minutes, also remove map card, this will reset the device. Try it out
click;

Repair4GPS: How to Clean, Upgrade, Repair, Mod, Disassemble a GPS ...

see here

http://www.tomtom.com/lib/doc/legal/lw/LW-English-US%20CAN.pdf

To only way you can fix it is taking apart the Tom Tom, checking if the flat ribbon cable and connector to the screen are well in place and eventually replace the display ($80 on Ebay).
Unfortunately this will invalidate the guaranty, and you risk to damage your GPS if you are not a really experienced DIYer. Tom Tom offer one year full guaranty on all their receivers.
Contact Tom Tom and get it repaired:
Support URL: http://www.tomtom.com
Support Phone Number: 978.287.9555
Support Email Address: usainfo@tomtom.com


Hope this may help;

DON'T FORGET TO RATE:

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Complain to Tom Tom ,you may have a lemon,look for law suit soon

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