Question about Logitech QuickCam Pro 5000 Webcam

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Sound not working on msn, ispq, and other programs

I am using windows vista premium. and have a logitech pro 5000

was asked to set the audio tab on default and I just cannot do it its all ghosted out..Tell me what I have to do?

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Is it greyed out on the logitech window, or another application?

Posted on Jan 08, 2008


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Posted on Jan 02, 2017


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Every time I try to run my webcam with Windows Live Messenger it freezes my computer and tells me all my windows are "Not responding"

Make sure you are running the latest Internet Explorer - even if you have another browser set as default.
Uninstall your Logitech software and download the latest from Logitech
Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?",en?prodcrid=405

In addition to the Logitech installer you will need to run the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click Start, click Run, type dxdiag in the Open box, and then click OK.

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.
Plug in your webcam or headset or mic you wish to use with your webcam
Control Panel (Classic View)
Open 'Sounds and Audio Devices' folder and click on the Audio tab - make your preferred mic the default device in the 'Sound recording window'
Open 'Volume' below the window to ensure the mic is not muted
Click 'Apply' and 'OK'
Restart your computer
Configure the webcam / mic to your chat program

Plug in your webcam or headset or mic you wish to use with your webcam
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set your preferred mic as default - click the mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

If it fails to work here concentrate on your webcam drivers and software before moving forward.

Having proved your cam is working ,you can configure it to WLM (MSN)

Its good practice to disconnect and re-connect your webcam before you start - if you have been using it elsewhere the MSN software may have difficulty in locating it, even if you exited the previous program correctly.
The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in, after a few seconds, to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.

Open MSN
Click 'Open Menu'
From 'Tools; navigate to, and click, 'Audio and Video setup'
Set your speakers
Click 'Test' - if OK, move on.
Set your mic as default
Use the slider to set volume and test.
Click 'Next'
This takes you to the video setup
Your webcam should be broadcasting - (if not - make sure the webcam is set as default - restart MSN)
Use 'Webcam Settings'to fine tune the picture.
Click 'Finish'

Aug 25, 2010 | Logitech Webcam

2 Answers

My webcam does not work on msn

first you need to know that if you used xp ...and upgraded to vista need to find a compatible driver for your web cam too ...if your web cam used to work just fine on vista ...and its just the msn issue ...just reinstall the latest MSN messenger and it should be enough ...also verify the proxy servers on the messenger preferences..and set 'em to fit the kinda conexion you use...
but I suspect a problem with the program settings the easy way is just to install the latest messenger(MSN) available for vista ...and it will be ok

May 17, 2009 | Logitech QuickCam Pro 5000 Webcam

1 Answer

Logitech headphones not working with MSN

The internet bandwidth or speed is too low or being occupied by some other programs.Thereby leaving a low speed for the msn to work.The solution would be close some applications using internet or reinstall the msn messenger.

Jan 19, 2009 | Logitech 250 Headset

1 Answer

Logitech QuickCam Pro 9000 - Movie Sound?

Normal 0 You need to go to the manufactures site and download the VISTA driver for the camera. Then follow the info below to install the program.

Disconnect the Camera from the USB port and reinstall the CD or Downloaded software program. When the program asks you to connect the camera to the USB port, do so and it should work.
Hope this helps. Bud

Jun 30, 2008 | Logitech QuickCam Pro 9000 Web Cam

4 Answers

Logitech quick cam communicate stx on Vista - microphone not working

Why isn't the microphone on my camera working?
trnsp.gif Answer The microphone may not work because of a hardware or configuration problem. To determine if it's a hardware problem, test the microphone in Sound Recorder.

  1. Click "Start," > "Programs" ("All Programs" for Windows XP) > "Accessories" > "Entertainment" > "Sound Recorder."
  2. Click the Record button and speak into the microphone of the camera. You should see the green line move, indicating the application is picking up sound.
  3. Click the Stop button.
  4. Click the Play button. If there is no sound at playback, check to make sure the correct device is selected.
    1. Click "Edit," then "Audio Properties."
    2. Make sure Logitech is listed as the Preferred device for "Sound recording."
The microphone may also be defective. To test this, try the camera on another USB enabled system.
If you can record sound in Sound Recorder, but not in the QuickCam application, try setting the Logitech Microphone as the Preferred device in Audio Properties.

This article covers how to configure a Logitech camera's audio and video settings to work with Skype 3.6 or above. trnsp.gif Answer This article applies to the following cameras:
QuickCam Orbit AF
QuickCam Pro for Notebooks
QuickCam Pro 9000
This article applies to the following platforms:
Windows Vista
Windows XP
This article applies to the following 3rd party application:
Skype™ 3.6 or above

To set up Skype for video please be sure that your Logitech webcam is connected and working. This can be verifed by launching your QuickCam software and checking for a video stream withinin the QuickCapture video window. Once the webcam functionality is verified, please close the QuickCam application and follow the steps below.
  1. Launch Skype™ and click on "Tools" as shown in the figure below
    Fig 1
  2. When you click on "Tools" you will see a drop down list
    Fig 2
  3. Click on "Options" at the bottom of the drop-down list
    Fig 3
  4. A new screen appears. Click on the left side of the pane under "Video Settings"
    Fig 4
  5. Under the "Select webcam" drop down, please choose your Logitech camera, then click the "Save" button.
    Fig 5
  6. Click on "Tools" as shown in Fig 6 to get your Logitech Audio setup.
    Fig 6
  7. When you click on "Tools" you will see a drop down list
    Fig 7
  8. At the very bottom of the drop down list, please click on "Options"
    Fig 8
  9. When you click on "Options" you will see a new screen
    Fig 9
  10. On this new screen click on the left side of the pane under "Audio Settings"
    Fig 10
  11. You will now have the option to select your Logitech camera's Microphone as your main Audio source. Under the "Microphone" drop down, select the Logitech Microphone, and click "Save"
    Fig 11
  12. You should now be ready to use your Logitech webcam and microphone in a Skype video call.

Mar 25, 2008 | Logitech QuickCam Communicate STX Personal...

1 Answer

Mic has quit working on Quickcam Pro 5000

Did you by chance mute it in the computers sound manager or a specific program (msn, yahoo)? These settings tend to over-ride the Logitech console settings.

Nov 14, 2007 | Logitech QuickCam Pro 5000 Webcam

5 Answers

Mic not working on MSN Messenger.

i just figured this out!

i've been having the same issue.

(i use vista home edition.)

go to control panel>>hardware+sounds>>manage audio devices.

at the top there are three tabs. click the tab that says audio and click the Logitech audio and set it to default!

Nov 02, 2007 | Logitech QuickCam Pro 5000 Webcam

1 Answer

My Logitech QuickCam 5000 is crashing my computer

Normal 0 Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function properly.

A. Skype Setup:

After downloading and installing Skype set it up as follows:

  1. Go to TOOLS, then OPTIONS, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card.
  2. Then click on the Video Settings.
  3. The camera if installed properly will come up and show a picture.
  4. Then on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now see and talk to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

  1. After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X.
  2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.” And then click on “Show the Menu Bar”.
  3. Next go to the Menu Bar on right side, click on “ “Action.”
  4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: You audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
Hope this helps. Bud

Sep 09, 2007 | Logitech QuickCam Pro 5000 Webcam

1 Answer

Logitech QuickCam Pro 5000 using Vista

Assuming you installed the Vista driver and not the generic driver in windows, you would also have to set up the sound in the individual IM programmes. If you have installed the driver but accidently let the pc use a generic one, uninstall the camera software and download this driver and install, ensuring that wherever you download it to is where windows looks for the correct driver.,CRID=1794,contentid=11022 If you still have no luck, try using the xp driver that will probably be on the cd rom you got with the cam. Lastly, not all camera makes perform correctly on all makes of pc, it's hit and mis so if the cam does not work under any circumstances, return to the retailer and exchange for a different make.

May 06, 2007 | Logitech QuickCam Pro 5000 Webcam

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