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Re: Document Sheet Feeder
Look in the doc feeder at the bottom plate. there is a large white roller there. Is it still white, or is it almost dark gray or black.
If not some shade of white >replace it. Same as the belt that sits on top of the roller,,smooth and shiney>replace it. These are the most common Doc feed failures...good luck.
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Yep, only when you use the document feeder? If so, lift the document feeder lid, get a clean lint-free cloth and some glass cleaner. Apply some of the cleaner to the cloth then, clean the small of the two glass areas. That is the only section that reads documents fed through the document feeder! Run a blank sheet of paper through the document feeder first before cleaning and make a copy. Take the copy and, if there is a line (or lines)on the copy, place it on the larger document glass face up.Follow the line to the smaller glass. The dot of debris will usually be there. If you don't see anything wrong, clean the glass anyway. Run another blank sheet through the document feeder. Check that copy. If the lines are gone...Viola! you have solved the problem. It it has not and you've cleaned it more than once, the debris is on the mirrors under the glass and a technician will need to come out, remove the glass and carefully clean the optics/mirrors.
If the automatic document feeder (ADF) does not pick up any pages at all, the rollers
inside the automatic document feeder need to be cleaned.
If the automatic document feeder picks up multiple pages instead of single
sheets, the separator pad inside the automatic document feeder needs to be cleaned.
SolutionLoad one or two sheets of unused plain white full-size paper into the document
feeder tray, and then press Start Copy Black
to pull the pages through the
automatic document feeder. The plain paper releases and absorbs residue from the
rollers and separator pad.NOTE:If the automatic document feeder does not pick up the plain paper, try
cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened
with distilled water.
If the problem persists, or the automatic document feeder does not pick up the plain
paper, clean the rollers and separator pad manually. Follow the procedures below to remove the face
plate from the front of the automatic document feeder, access the pick assembly
inside the automatic document feeder, clean the rollers or separator pad, and then
reattach the face plate.
What you want to do is this. Turn the machine off, then go to the back of the machine and unplug the document feeder, There is a white connector with 2 thumb screws holding it in place. loosen the 2 thumb screws and unplug the plug. With the feeder unplugged turn the machine back on and let it come to ready. Once it comes to ready turn the machine back off, then plug the document feeder back on and turn the machine back on. That should re detect the document feeder and work fine. The M20 for some reason just forgets it has a feeder and you have to force the plug and play portion of the software to detect the machine not having a feeder then seeing that is has one. I don't know why, not even the newest versions of firmware for the machine resolves that issue. Odd,,,,,
Hello there, If the paper is lodged too far into the printer and can't be removed: Press the power button to turn the printer off. Pull firmly on the paper to remove it. If you can't reach the paper because it is too far in, raise the front cover and remove the paper from the front of the printer. Close the front cover. Press the power button to turn the printer back on. Resend your document to print.
Ensure that: The paper is a recommended paper for Laser printers. You do not force the paper down into the printer when you load it. For example, if you are loading letter or A4 size paper, the top edge of the paper should extend above the top of the sheet feeder. The printer is on a flat, level surface. The left paper guide is against the side of the paper. You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper. The left paper guide does not cause the paper to bend in the sheet feeder. Your printer feeds regular paper as expected. If regular paper feeds without causing problems, load the envelopes vertically against the right side of the sheet feeder. Make sure the paper guide is against the side of the envelopes. Envelopes or the appropriate specialty papers are selected in the printer driver. You are using a paper or envelope size supported by your printer. do not forget to rate this solution....good luck
have you tried cleaning the separator pad inside the automatic document feeder?
try to Load one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad.
If the problem persists, clean the rollers and separator pad manually