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My Dyson DC04 Keeps cutting out after a period of time

I have checked the hose and exhaust vent for blockages and have replaced the filter. It still keeps cutting out. Do these vacumm have replaceable bushes?

Thanks

Mark

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Check the bottom left hand corner, there should be a yellow button, that could be open, when it's open it, it won't ****

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1 Answer

How do I get the hose off my dyson dc26?


Hi there, it's Jack at Dyson.

To remove DC26's hose, you first need to remove the post-filter cover, using a coin to undo the two blue-coloured catches. You can then release the hose bracket, and unclip the hose from the inlet:

fa9fc074-b33f-4e52-9963-08b3482e373a.jpg

Our Support guide will walk you through each step to help you check for and clear any blockages, so you might like to give this a try: http://www.dyson.com/support/dc26/dc26-multi-floor/diagnosis-root-menu/dc26filterwashvid/dc26filterwashvid/performance-flo-dc26-wand-suction

You might also want to give the filters a wash - in normal use we recommend washing these at least once a month. Use cold water without detergent, and allow at least 24 hours for both filters to dry completely before replacing them:


I hope this helps, but if you'd like some further guidance from our experts after giving these steps a try, you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Oct 01, 2014 | Dyson DC26 City Multi Floor Bagless...

2 Answers

My DC35 keeps cutting out ie every 10secs. The filter has been washed and the machine is clear of any obstructions. The battery is fully charged - Graham


Hi Graham, it's Jack at Dyson.

If your DC35 seems to be cutting out frequently in use, and you're confident that there are no blockages and the filter is clean, it would be worth contacting us directly for some further advice.

When you have your machine fully charged and easily to hand, our experts will take you through some diagnostic checks to determine which part may be at fault. If your DC35 is within our 2-year cordless guarantee period, and has been used and maintained as described in the user guide, we should be able to replace the affected part for you.

You can reach us by calling the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

May 26, 2014 | Dyson DC35 Handheld Vacuum

1 Answer

Dyson DC 04 has just switched itself off! is this normal? has it just overheated or is there a fuse to change?


Hi Andrew,

I'm sorry to hear you're having difficulties with your DC04. If the machine shut itself off during use, it sounds as if it may have overheated due to a blockage - the filter may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://support.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/wand-suction

In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Mar 17, 2012 | Dyson DC05 Cylinder Bagless Canister...

1 Answer

Smelly Dyson DC04


Hi Philip,

I'm sorry to hear you're having difficulties with your DC04. If the machine's making an unusual smell, we'd advise against running it again. I'd encourage you to get in touch with us directly so we can help resolve this.

You can call us on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 10, 2012 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

No suction on floors but OK on hose


Hi there,

If your DC04 picks up as normal through the wand, but not through the cleaner head, this may be due to a blockage in the machine. The filter may also need a wash. To locate and remove any blockages, please follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc04/dc04-brush-control/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/wand-suction

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for it to dry completely before replacing it.

This should resolve the issue, but if you'd like further assistance or advice, please call us on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




Mar 03, 2012 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

My dc04 motor stopped in mid use and wont start up again has motor gone?


Hi Steve,

Your DC04 is equipped with a safety device which shuts down the machine if it starts to overheat. This can be due to a blockage, or because the filter needs a wash. You should find the machine will restart after cooling down for about an hour, but to ensure this doesn't happen again, please follow the steps shown in our online support guide to locate and remove any blockages from the cleaner:

http://www.dyson.co.uk/support/help.asp?article=89&product=DC04-SY-STD-BC

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if the machine won't restart, or if it continues to cut out in use, please get in touch with us directly so we can help. You can call free on 0800 298 0298 - our Helpline is available from 7am until 10pm, 7 days a week.

Kind regards,

Jack
Dyson Online Customer Support


Nov 07, 2011 | Dyson DC04 HEPA Bagless Upright Cyclonic...

1 Answer

The power just cut out on my purple & green dyson


Hi there,

Sorry to hear you're having difficulties with your DC04 Absolute. If the cleaner cut out during use, the thermal cutout switch may have shut the cleaner off because it was overheating. It would be a good idea to wash the filter, and to check the airways for blockages. The easiest way to do this is to follow the steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=51&product=DC04-PL-ABS


By washing the filters and clearing any obstructions, you should resolve your issue. However, if you're still concerned, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week.

Kind regards,

Jack
Dyson Customer Service

Aug 04, 2011 | Dyson Vacuums

1 Answer

Run cut off -run cut off every ten minutes


The TOC(thermal overload cutout) on the motor is getting too hot - thats why it keeps shutting off and starting again once its cooled, so make sure your filters are clean and they are no blockages in the hose or the brushbar compartment or any where else
Which dyson is it?

Aug 31, 2009 | Dyson Vacuums

2 Answers

Why does my dyson dc04 work for about 5 mins then cut out


I spent 4 years working on Dyson v/ceaners in the Uk
So, heres what to;
Check your filters - and for blokages in the hose and brush comparments,you have one in at top of the bucket called pre motor filter and one on top of the motor where the bucket sits called post motor filter. If these are worn and mucky wash them or replace.
Switch on your Dyson with no filters in and leave running to see if it cuts out. (in side on the motor their a liitle device called a TOC thermal over load cut out device. when the motor runs too warm - the TOC with cut power to the motor and will work again when cooled down.
Good luck.

Mar 18, 2008 | Vacuums

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