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I changed batteries in both remote control units and now neither one works. I've checked to make sure the batteries are installed properly (+ on +) and they are. When I press the TX button, the LED indicator does not light.

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  • rgable794 Jun 30, 2009

    The batteries were installed correctly so I bent the contacts on both ends in slightly. The LED indicator now lights and both remote control units operate properly. Thanks for a simple fix to what could have turned into an expensive repair.

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This could be a battery issue. Try using regular alkaline batteries.

Although it might seem that secondary batteries like NiMH and NiCd, which can be recharged, are always to be preferred, that is not true. Many electronics device applications call for such low use of battery "charge" that secondary batteries self-discharge long before they discharge by use. In that case a primary battery (e.g., alkaline), which usually self-discharges very slowly, is to be preferred. On the other hand, for power-hungry toys that are used extensively and frequently it pays to use secondary batteries because they discharge by use rather than by self-discharge. Keep in mind your application when selecting a battery.
In addition, note that NiMH and NiCd batteries provide only about 1.2 volts, whereas alkaline batteries provide about 1.5 volts, the difference being due to their different chemistries. Some devices will work properly with a primary battery (e.g. alkaline) but not a NiMH.

Posted on Jul 01, 2009

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Double check that all the batteries are set the right way, look on the bottom of the remote and see how its marked.

If the batteries don't touch properly the light wont light.


Posted on Jun 30, 2009

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Be sure there are fresh batteries in the remote. Be sure they are installed correctly and that there is nothing covering the remote's battery contacts. Look to see if there is a film covering the remote's infrared lens or the receiving unit's eye. Check your manual to see if you need to program the remote to the unit. if it's a multi-unit remote, be sure that you have set it to control the specific unit you're working with.

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First the receiver red light was on constantly so i changed the batteries and now it's not lit at all?


Make sure the new batteries are installed properly.

If they are installed properly, then replace them AGAIN with new batteries. The new ones you put in may be faulty.

Do not assume that "new: batteries are good. Some Dipsh&t at the grocery store where you bought them may have dropped them on the floor six months ago, and broke the 'internals' (the "innerds").

Verify they work by installing them in another device, like the TV remote or such.

Clean the metal thingies where the batteries go in. Clean the ends of the batteries.

BANG THE REMOTE ON THE TABLE, and cuss at it.

Really. Gadgets (remote control units) sometimes respond to a bit 'o banging around, I am not kidding here. Cussing is optional.

Take the batteries out, push ALL the buttons a few times, and then replace the batteries again.

Good luck, have fun.

(Oh: and make sure the batteries in the RECIEVER are fresh, too!)

Yeah, there are likely batteries in the "other end" of the gadget, also.

Bang the remote on the table, and cuss at it a bit. It is much more rewarding when done in such fashion.

Trust me: this has been frustrating enough that you posted the question online. Get your "money's worth" out of the solution.

Good luck, and have fun!

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There should be a clear indication on your remote where the battery compartment is. Usually there is a slideoff cover that has to be removed. Some remotes have covers that are difficult to remove. Once you have the compartment open, you can remove the batteries. Check for signs of corrosion inside the compartment and clean it before installing new batteries. Be sure to observe proper polarity when installing new batteries

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Remote doesn't control on/off,volume or channels


Remote won't workThe most common reasons the remote won't work is that the batteries are dead or it hasn't been programmed properly. It's often easy to fix. Here are the steps to take to troubleshoot the problem.
Make sure you have a clear path between the remote and the infrared eye on your equipment. Clear any dust or debris that may be covering the eye.

Try unlocking the battery-saving mode. When a button is pressed for longer than three minutes, the remote goes into battery-saving mode. Press the SAT mode button at the top to unlock it. Your remote should work properly.

Check the batteries. When you press a mode button, does it light up? If not, you may be out of juice. Check to make sure they are in the right way, with the metal ends making good connections with the metal in the remote. If they're in correctly and you still don't get power, try replacing them. They may be dead.Learn about batteries

Check to make sure the remote is programmed properly, which basically means you reprogram it to work with your receiver, TV and any other components. Start with the receiver and work your way through programming each component that isn't working. We tell you how to program remotes in our guide to remotes.Learn about remotes

Still no go? You may have an internal problem with the remote. You'll have to talk to a Shaw Direct customer service representative. Call 1.888.554.7827.Be prepared to tell us:What components you have.All of the steps you've been through to try and solve the problem yourself.Can't change channels on receiverThis is almost always caused by a programming problem with the remote. Here are the steps to take to troubleshoot the problem.
Make sure you are in SAT mode. The receiver will only change channels when the remote is in the correct mode.Look for a timer. If you have a timer set, the receiver won't let you change channels. This ensures you don't miss recording a program with an external device. If a timer is set and you want to watch another channel, simply turn off the receiver and turn it back on.Learn about timers

Make sure the problem is with the remote and not the receiver. Try the buttons on the front of the receiver. Try to change channels. If your model doesn't have channel buttons, try to turn the machine off. If you can't change channels or power off, the problem is with the receiver. Try unplugging it for two minutes and plugging it in again.

If you can change the channels or power off, the problem is with the remote. Press any mode button on the remote. It should light up. If not, you probably have low batteries. They should be replaced.

Try unlocking the battery-saving mode. When a button is pressed for longer than three minutes, the remote goes into battery-saving mode. Click on any of the mode buttons at the top to unlock it. Your remote should work properly.

Try re-programming the remote to talk to your receiver.Find the manual for your remote control

Check to see if your Shaw Direct Receiver is using the same remote control address as your remote control.If you are using the DSR 319, HDDSR 505, or HDPVR 530 receiver press the Options button on the front panel of your Shaw Direct receiver. An options menu should appear on your screen. Using the direction keys on the front of your receiver navigate to 6 - System Setup and then press the Enter button on the front panel of the receiver. Using the same directional and Enter buttons go to 4 - System Setup. Then 3 - Installation Settings. Followed by 2 - Remote control Address.If you are using a legacy receiver such as the DSR 315, DSR 405, or any other receiver with front panel buttons, press the Options button on the front panel of your Shaw Direct receiver. An options menu should appear on your screen. Using the direction keys on the front of your receiver navigate OPTIONS and then press the Enter button on the front panel of the receiver. Using the same directional and Enter buttons go to 6 - Change System Settings. Then 3 - Change Installation Settings. Followed by 2 - Set Remote Control Address.Follow the on-screen instruction to reset the remote control address on your receiver and remote control.Check the back of your remote, if you own the IRC/URC 550 or RT-U50 remote controls you will need to enter the remote control address differently from what is displayed on screen. To program these remotes, hold the ENTER and MUTE button on your remote at the same time until the mode buttons at the top start to illuminate then enter the last three digits of the number displayed in "Current Address" column on the screen, then press the MUTE button to lock in the code. For example: If the remote address on the screen displays 0002, you would hold ENTER + MUTE until the mode button illuminated and then enter 0 0 2, followed by ENTER on your remote control.If you own the IRC 551 or URC 551 remote control you can follow the instruction depicted on the screen, but you must substitute the follows numbers in place those specified: 00869 for 0000, 01870 for 0001, 01871 for 0002, 01872 for 0003, 01873 for 0004, 01874 for 0005, 01875 for 0006, 01876 for 0008. For example: If the remote address on the screen displays 0003, you would hold the SAT button until it flashes, press 01872, then ENTER, to lock in the new code.Still no go? You may have an internal problem with the remote. You'll have to talk to a Shaw Direct customer service representative. Call 1.888.554.7827.What components you have.All of the steps you've been through to try and solve the problem yourself.Can't control TV volumeThis is almost always caused by a programming problem with the remote. Here are the steps to take to troubleshoot the problem.
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Try unlocking the battery-saving mode. When a button is pressed for longer than three minutes, the remote goes into battery-saving mode. Click on any of the mode buttons at the top to unlock it. Your remote should work properly.

Try re-programming the remote to talk to your TV.Find the manual for your remote control

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1 Answer

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First check its battery contacts for any rust or dirt accumulated on it. If so, contacts of battery will not touch properly, and the unit will fail to work. The second reason for malfunction is due to the infrared sensor inside your tV. If it is faulty, the set won't respond to infrared signal generated by the remote control. If so, eventhough remote control works properly, the set won't work with it.
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Try the controls on the tv to make sure the tv is working.

This only takes about a minute and will restart 1 in 3 "Dead" Original Remote Controls.
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(When you're done, be sure to put the slide switch in the correct position to operate the unit the remote came with!)
Step 4- Put the batteries back into the remote, being very careful to install them correctly.
New batteries should be used if you're not sure about the old ones.
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If you have a digital camera, camcorder or camera phone you can test the remote to see if it is emitting a signal. Face the remote towards the lens of the digital unit until you can see the front of the remote. Depress any button on the remote. You should see a light (steady, blink or flashing) being emitted from the remote. If you do then the problem might not be the remote but the sensor on the tv.

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