Question about Brother MFC-640CW All-In-One InkJet Printer

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Envelopes won't print

When I try to print envelopes, they feed through the printer and come out blank. All other types and sizes of paper appear to print just fine.

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  • cohentrudi Jun 30, 2009

    Thank you for your help.
    I didn't mention that envelopes were printing just fine for many months and suddenly stopped. So the way I was feeding them was correct. And if it was being fed upside down, wouldn't they just print on the wrong side?

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  • 484 Answers

Whichever application you are using for printing envelopes must have a set up icon and set, in options, for envelopes

That will show in which position your envelopes will be, when being transported through the printer. Like, print side up, right side of transport, and like that.

Make sure you haven't bypassed this, and be certain that the pass through matches what the printer expects when printing envelopes

My Word 2003, when using an InkJet printer, expects it on the right side, print up. When using my color LaserJet, expects to see the envelope in the center, print side down.

I hope this helps,
-a.

Posted on Jun 30, 2009

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The envelopes are standard in size hence do not use any odd sizes. And also do remember that you make the required alignment and also the feeding directions and positions. If you print in Landscape then the paper is too short for the printer to pick. Hence use Portrait so your printer can sense the presence of the envelope

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Envelpopes should be printed using the feed tray located in the front of the printer not through the paper cassette. Try this: Follow these steps to print on envelopes from a computer running Windows. NOTE: For specific details on formatting text for printing on envelopes, consult the help files in the word processing software. For best results, consider using a label for the return address.
  1. Click File , and then click Print . The Print dialog box opens.
  2. Depending on the software program, click Properties , Options , Printer Setup , or Preferences . The printer Properties dialog box opens.
  3. Click the Paper/Quality tab.
  4. Select Envelope as the paper type.
  5. From the Size drop-down list, select the applicable size. To create a custom size envelope, use the following steps:
    1. On the Paper/Quality tab, click Custom .
    2. Click in the Name text box, and then enter a name for the custom envelope size.
    3. Click in the Width text box, and then enter the width. NOTE: Make certain the size is in inches. Click the Use Millimeters/Use Inches button to toggle between using millimeters and inches to define the custom paper size.
    4. Click in the Height text box, and then enter the height.
    5. Click Save .
  6. Click Apply to save the settings.
  7. Click OK to print the envelopes. NOTE: An error message might display asking to load an envelope into the manual feed tray. This might occur even if the envelopes are loaded. Make sure the envelopes are loaded, and then click Continue . The product will continue printing from whichever input tray contains the envelopes.

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make sure you feed in the envelopes correctly and adjust the guides to fit the size of envelope you have in the manual feed or paper tray verses the size of envelope you choose in the print settings from the application you are using (MS-Word) e.t.c, also make sure that envelopes have the correct paper type and design for printing i.e( without metalic clips, not too thick to pass through the fuser)
size 10 is usually easy to go through for example.

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I am too stupid to print an envelope


No, your not. The M24 has to be the hardest machine on earth to print an envelope on, It is the biggest headache I have ever seen in printing. Here are the instructions and good luck.

NOTE: The PCL driver is the only driver supported for printing envelopes. There is no support for printing to envelopes using the Adobe PostScript® printer driver. It is necessary to complete all steps to successfully print envelopes.

NOTE: If printing through a server, changes to the driver must be made at the server level.

To set up the custom size paper for the printer:

NOTE: The setup of the custom size paper is a one-time step. Once the custom size is setup it remains an available paper size until it is changed.
  1. At the workstation, click on [Start], point to [Settings], then select [Printers].
  2. Right-click on your printer and select [Properties] from the menu. The Printer Properties window will be displayed.

    NOTE: Use the custom size paper in the printer driver when printing within an application.

  3. Select the [Configuration] tab.
  4. Select [Bypass Feed Orientation] and make sure it is set to Portrait in order to feed the envelopes long edge feed (LEF).
  5. Select [Custom Paper Size].
  6. Select one of the five custom sizes.

    NOTE: There are five custom sizes that can be set up for use in the printer driver properties. Custom Paper Size can be given an individual name by selecting [Name]and typing the name for the custom size, such as, envelope. The name will then appear as an option in output size.

    Three types of envelopes are supported:
Type for Envelope Metric Size Imperial Size Monarch 98.4 mm x 191 mm 3.9 x 7.5 Inch Commercial #10 105 mm x 241 mm 4 x 9.5 Inch DL 110 mm x 220 mm 4 x 8.6 Inch
  1. Enter the short edge and long edge values for the envelope size you are using. The driver will now show the new custom size as one of the choices in Output Size.
  2. Click [OK].
To set your printing preferences for the printer:
  1. At the workstation, click on [Start], point to [Settings], then select [Printers].
  2. Right-click on the printer you want to print envelopes and select [Properties] from the menu that will be displayed.
  3. Select [Printing Preferences].
  4. Select [Tray 5] (Bypass) for the Paper Source.
  5. Select [Heavyweight 2 (170-220 g/m²)] for the Paper Type.
  6. Select the custom size you created for envelopes for the Output Size.
  7. Click [OK] twice to exit the Printing Preferences and the Properties windows.
To print envelopes at the workstation using Microsoft Word®:
  1. Open your Word application.
  2. Select [File] on the top left of the toolbar.
  3. Select [Print] from the menu. The Printer window will be displayed.
  4. Select the printer that you will use to print the envelopes. This printer will use the same driver where you defined the custom paper size.
  5. Select [Close].

    NOTE:If you do not select the correct driver you will not be able to select the correct paper size in Page Setup.
To print envelopes at the workstation using Microsoft Word Page Setup:
  1. Open your Word application.
  2. Select [File] on the top left of the toolbar.
  3. Select [Page Setup] from the menu. The Page Setup window will be displayed.
  4. Select the [Paper Size] tab.
  5. Use the paper size pull-down to select the paper size you defined in the driver. The paper size will be listed by the name you gave it in the driver setup. The default will be custom 1, 2, 3, 4 or 5.
  6. Make sure the orientation is set to Landscape and select [OK]. At this point edit the page with the information you want printed on the envelope.
  7. Select [File] from the toolbar.
  8. Select [Print].
To load envelopes at the printer:

Load the envelopes into Paper Tray 5 (Bypass Tray). The orientation needs to be long edge feed (LEF) with the flap closed and the flap side at the lead edge, and the print side facing down. The printer is now set to print on the envelope.

NOTE: Load a maximum of 10 envelopes into Tray 5 (Bypass Tray) at a time. You may be able to fit a few more depending on the envelope's thickness but do not exceed the max fill line on the tray. The envelope may wrinkle depending on its weight and stiffness. The machine is not designed to handle high-capacity production envelope printing.
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1 Answer

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Table 3-7. Paper Handling Menu
Item Values Explanation
ENVELOPE FEEDER
SIZE=COM10
For supported paper sizes
see page 1-12.
This item appears only when the
optional envelope feeder is installed.
Set the value to correspond with the
envelope size currently loaded in the
envelope feeder.
ENVELOPE FEEDER
TYPE=PLAIN
For supported paper types
see page 1-12.
This item appears only when the
optional envelope feeder is installed.
Set the value to correspond with the
envelope type currently loaded in the
envelope feeder.
TRAY 1 MODE=
FIRST
FIRST
CASSETTE
Determine how the printer will use
Tray 1.
FIRST: If paper is loaded in Tray 1,
the printer will pull paper from that
tray first.
CASSETTE: A paper size must be
assigned to Tray 1 using the
TRAY 1 SIZE option (the next item
in this menu when TRAY 1
MODE=CASSETTE). This allows Tray 1
to be used as a reserved tray.
TRAY 1 SIZE=
LETTER
For supported paper sizes
see page 1-12.
This item appears only when TRAY 1
MODE= CASSETTE. Set the value to
correspond with the paper size
currently

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1 Answer

Printing Envelopes


Must use Tray 1 bpass to feed labels, on word change media type to envelopes ie page size,paper type and on printer set tray1 paper type to envelopes

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Can't print envelopes


Solution Title: How to print on COM10 envelops from the Bypass tray (PCL6) using a Windows 2000 O/S Resolution/
Solution
thumbsup.gif Fixed! thumbsdn.gif Did not fix. Resolution Role: Fix
Critical Message: The Envelope must be placed in the Bypass Tray face down (flap side up) and Long Edge IN. In Microsoft Word (Word 2000)
    1. Under the Tools tab, select Envelopes and Labels.
    2. Enter your Delivery and Return addresses.
    3. Click on Options
    4. Under Envelope Options; [Envelope size], select Size 10 (41/8 x 91/2 in)
    5. Under Printing Options, select Portrait (LEF) - Long Edge Feed
        • As Feed from, select Tray 5 (Bypass)
    6. Click <OK>

Within the WorkCentre Pro 123/128 print driver
After opening up the print driver [<Start>, <Settings>, <Printers>, double-click on the WCP 128 PCL6 driver], click on Printing Preferences under the General tab.
  • Under the Paper/Output tab
Set the following features as follow:
    • Job Type: Normal Print
    • Paper Size: COM10
    • Output Size: Same as Paper Size
    • Image orientation: Portrait
    • Image Rotation: OFF
    • 2 sided Print: 1 sided Print
    • Stapling: None
    • Output destination: Center Output Tray
    • Offset Stacking: None

  • Under Tray/Layout
  • Set Paper Source to Tray 5 (Bypass)
  • Click on Bypass Tray Settings
    • Paper Type: Heavyweight (1 or 2)
    • Feed orientation: Portrait
  • Click <OK>
  • " on Specify Paper Type and select Heavyweight (1 or 2)
  • " (Apply> and <OK>
  • " <OK> again

In Microsoft Word under Envelopes and Labels, Click <Print> to send the information to the printer.

Note: This setup represents one way of printing envelopes. Other ways setting up some features in a different manner will work as well.

Solution v1.3.20.0 312637.How to Print on COM10 Envelops From the Bypass Tray (PCL6) 2006-04-05 21:57:29

Nov 02, 2007 | Xerox WorkCentre PRO 128 Copier

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