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I believe the 7040 is identical to the Nakajima AE-740 If so there is a black lever at the L. end of the platen, push it down to release the platen. You can get a manual @ NADIST.COM click on current models.
This is a common problem when typing address labels.
There are no instructions on how to do it, but one should never roll the sheet with labels back in order to take it out. To remove the sheet with unused labels always roll it out to the front. That is, feed it through.
Please don't try to remove the label using any type of a sharp object. This will only damage the feed rolls and score the platen.
Yes, I have done it many times. First you need to remove the top half of the cover. Then you need to remove the platen to get access to where the label is stuck.
You'll need a medium Philips screwdriver and a Hex wrench. I don't remember the size, but there is a multy-wrench set from Canadian Tire has the right size.
I wish I had one in front of me, but I don't. Brother used
two ways of holding the Platen (big black roller in place. Open the top cover
and look at the frame where the platen is held. You will likely see plastic
clips holding the axial that runs through the platen (85% of brother machines
have clips), or you will see that the axial runs directly through the frame. If
you see clips just squeeze the tabs and lift up. Note which side has the gear,
so that it is reinstalled the same way. If you don't have clips you will need
to loosen the Allen screws holding the knob to the platen roller, and the
roller will lift right out. If the label left any of the rollers sticky they
must be completely cleaned before reassembly, Goo-Gone is a good product to
remove gummy labels.
On both ends of the platen are black latches squeeze them together and pull the platen out. Now you can clean the debris out of that area. If you remove the silver paper tray note how it is installed for replacement. Re-insert the platen be sure to line up the latches with the side frames and push down firmly to snap into place.
Roll a new piece of paper the best you can. Dribble a little paint thinner on the paper, letting it run down under the roller. The thinner will disolve the adhesive on the label. After a couple minutes, you should be able to roll out the paper and the laber with no problem.
I have solved the problem. It turned out that the platen was not completely secured on the left end. Once I snapped it securely in place, the print was fine again. (I had to remove that platen three times to figure that out!) Sorry for the bother, but I'm glad to know where I can seek help now. Thanks.
I can't remember which models have which features, but some Swintecs have pop out plantens, and some don't. If it is pop out, you will find a plastic V clip in the frame of the typewriter through which the platen shaft passes on both sides of the typewriter and platen. Pay close attention to which side the gear of the platen is situated before removing to make sure you put it back on the same side of the typewriter. Squeeze the V clips and pull the platen up and out. When re-installing, make sure the metal paper table is in correctly by aligning the fingers on each side into their mounting guides, or you will have paper jams, paper feed trouble, and other issues. You can clean the labels out with something that will not leave an oily residue on the paper table, paper feed rollers, or the platen. Re-install the platen by aligning the V clips to the frame on each side, and press them down until they snap into place.
IF you can't get the platen roller out, then what you can do is get a cleaner called " GOO GONE". Take a rag or paper towel, and pour some of the goo gone on the rag where the labels are located. IMPORTANT PART: You want enough Goo Gone on the rag so you can saturate the label. I have even CAREFULLY poured some Goo Gone right from the container onto the label. Just don't go crazy with the Goo Gone.... You do not want to pour sooooo much onto the platen roller where it drips down it the frame of the machine and possibly onto the main board. REMEMBER.... Just enough to saturate the label.
After the label is saturated.... WAIT AT LEAST 3 minutes. I usually wait closer to 5 minutes, and then you will notice that the label can be easily pulled away from the platen.
After all of the labels are removed, go over the entire platen with the Rag with Goo gone, and then go over it again with a clean dry rag.
I hope this works for you as well as it has worked for my customers. Good luck.