Question about Sprint BlackBerry 8703e Phone

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Blackberry8703e shuts off and then reboots. Is my

I was on the web when my phone just shut off and now it just shuts off and then reboots. I can't do anything else with it. I've tried taking the battery out and then after a few minutes put it back and it still does it. Is my phone done? I ran the repair and application loader and the lady at sprint said it didn't work and that I could send it back for another phone for $150

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If you talked to somebody with sprint and they had you go thru trouble shooting steps that didn't fix the issue, and they told you it needed to be replaced, the phone's not fixable. you could try calling them and going thru the troubleshooting process once more, but reloading the software is the last troubleshooting step, other than doing a security wipe and THEN reloading the software. but it sounds like the phone is not repairable, which means the rep would be correct in suggesting it needs to be replaced.

Posted on Jan 15, 2010

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You can try to download and install the latest OS from Sprint or blackberry.com

Posted on Jun 30, 2009

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