Question about NorStar M7324 Telephone

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Also trying to initialize voicemail, says Feature 983 inactive

Hi, I am also trying to set up voicemail on a phone system left by the previous owner. I spent a good deal of time yesterday on this only to be tripped up by the "mailbox #" part of the instructions - it doesn't seem to recognize our phone number - is this because it's looking for the number of the previous business? Now today I decided to try again fresh, but it says that feature 983 is an inactive feature... so now I'm totally stumped! Please help.

Thank you!

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Feature 983 gives cess to System Administration; This Feature will ask for a Log:

Feature 981 Opens A Mailbox your mailbox # should consist of three digits. First what is the name of your mailbox system?

Posted on Jul 01, 2009

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1 Answer

Unable to access voicemail feature inactive


This means the system can no longer communicate with the voice mail. You can try to locate the voice mail and power cycle the unit to resolve the issue, If you still get inactive feature after the reboot you will need to replace the vms.

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I have M7310 phones with the complete system I can not seem to be able to activate our mail box system, we tried entering f:981 and F:983 however it says feature inactive


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Hi there, Feature 983 gives me inactive feature message, can't forward calls, voice mail not working, etc. We had a short power outage the night before these symptoms began. Do I need to turn the power off...


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Sounds like the voicemail system is locked up and needs to be powered down and powered back up.
The voicemail, if it is a Call Pilot looks like a small gray box which looks like this in the photo: http://presstelegram.kaango.com/resources/img/itemimages/JUN/491159/LO10559_491159_06302009144332-large.jpg
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I have tried feature 981, 982, 983 etc. and I get the message "Inactive feature". What is the problem.


First make sure u r using Voicemail system which is either Star talk or call pilot.
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After rebooting it will take 15-20 mins to boot up the system and after that u can use these feature.

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Have you set up the voicemail before?

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-> dial FEATURE 9 8 1 (this is the code to get you to the voicemail)
-> then your passcode, if you never set up the voicemail, the temporary password is 0 0 0 0 (four - zero's).
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sounds like the voicemail is rebooting or was unpluged, make sure the call pilot is pluged in and the lights are on. i had a similar problem once and the power supply to the callpilot went bad. once i replaced it it came back up and worked fine.

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