Question about Microsoft Zune JS8-00001 Digital Media Player

26 Answers

My Zune Won´t turn on

In september I bought a zune 30gb, and came back to Brazil.



I heard it one time and in the second time that I was used it , it´s don´t turn on... I put to charge the battery in my pc and the zune turn of and never again turn on . Here in Brazil we don´t have support to repair or change it and I don´t know what to do.



Can be a virus? or something like that?

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  • 85 more comments 
  • singmama Nov 19, 2007

    my zune won't hold charge. it will only play with the car charger

  • AmpLee Nov 22, 2007

    i was listening to my zune and it cut off and wont when i press a button a i lights up but the screen is black

  • Anonymous Nov 23, 2007

    won't turn on

  • emmabushyo Nov 29, 2007

    My zune won't transfer video files from pc to zune...it always locks up at 80% complete....

  • fugarte Dec 20, 2007

    the same problem, my zune doesnt turn on and when i tried to connect to the PC... it tries to start but following turn off and tries to start again... Help please!

  • jennyjv78 Jan 04, 2008

    I was scrolling through my songs then all of the sudden it froze, so I shut it off now it won't turn back on! HELP PLEASE

  • gnene Jan 20, 2008

    my white 80gb zune will not charge on either the computer or digital speaker system. When I depress the button, it briefly (2 seconds) shows a battery sign. It's about six months old and nowhere near capacity.

  • Anonymous Mar 10, 2008

    Black Zune 4gig will not power on

  • Anonymous Mar 12, 2008

    i used my 30GB Black zune for about a month using about 10 times and now it hasnt turned on for a couple weeks

    ive tried
    Turning It On
    Charging it
    Restarting it(up and back)
    hold on and off
    Charging it for 8 hours

  • zippy111 Mar 18, 2008

    zune died wont turn on / wont charge completely dead followed all instructions/ took battery out and put back in i have no warranty because i purchased it in canada. anyone with any other ideas i will try tks

  • steve o 206 Apr 28, 2008

    i was listening to my zune then it turned off and wouldn't come back on

  • Anonymous May 22, 2008

    my 4 gig red zune just wont turn on, i have tried everything there is and no response, i have read other who has the same problem with their zune, what may be the main problem of the zune not turning on?




  • Anonymous May 29, 2008

    my zune wont turn on

  • Anonymous Jul 01, 2008

    When i turn my Zune off and then go to turn it back on, it wont turn back on until the very next day, then it is dead and you have to charge it all over again.

  • gabriella09 Jul 17, 2008

    I used the wii to charge my zune and i used it before to charge my zune...well i tried turing it on the next day and it won't turn on!

  • Anonymous Sep 07, 2008

    it won't turn back on its been a week

  • lemar13050 Sep 21, 2008

    I have a 4 gig the thin one and it don't have a back button and I can't restart it the thing wont turn on



  • juancamed Sep 25, 2008

    I was listening to my zune and it suddenly turned off. Now it won't turn on, not even when I plug it into the computer!

  • Anonymous Oct 02, 2008

    i got a new zune out off the box and it wont turn on can u help me with my problem

  • sarathysap Oct 11, 2008

    I got my ZUNE 30 thru' my friend in US , now i 'm in India i was listening to a song  and the i selected album option and then i selected shuffle , but it frozed , i waited for a minutes then forced my Zune to shut down but afterwards it never started . how to solve this problem. 

  • Anonymous Oct 11, 2008

    my zune will not turn on at alll

  • jrudolph Oct 12, 2008

    I listened to an album, then one song from the album again, then I tried to play another album and it froze. Then it went black, and I can't get it to turn on any more.

  • avis23 Oct 12, 2008

    i was trying to play a song and it got stuck. i then turned it off and it wont turn back on. what do i do?

  • Anonymous Oct 12, 2008

    my zune has the same problem i chosed a song from a album then it froze and the screen went black and you could hear the zune macking the little buzzing sounds like if it was still on and it wont turn on.

  • Anonymous Oct 13, 2008

    My zune isn't turning on. Even when I connect it to the computer. The software won't detect it either.

  • solid_green Oct 20, 2008

    same here is it bricked?

  • finishline Oct 22, 2008

    yea, i have the original 30GB Zune...
    i think it's almost been about a year now.

    i was just listening to it before i took a nap...
    and i guess i woke up to silence.
    looked at my Zune, and now it won't even turn on.
    tried pressing all the directions that you guys mentioned... nothing. =/

    i'm assuming warranty is beyond due so it seems like my Zune's done for.
    hopefully it'll come back alive some time.


  • xtonyx01 Oct 24, 2008

    my zune doesnt turn on any more.it froze an then i left it so it could turn off then it did and now it wont turn on

  • Anonymous Oct 26, 2008

    my 30gb zune said the file was missing so i reset it. it came to the loading screen with the logo and the loading bar but the loading bar never showed up. it stayed there for 5 minutes. It went to another screen that said contact support

  • Anonymous Oct 30, 2008

    the same thing happened to mine 30g it just randomly froze and wount turn back on the day befor this happened i added games, maybe that has somthing to do with it

  • brianna v Oct 31, 2008

    this really stinks......... i got my zune like three days ago, it froze then i forced it to shut off and now it wont turn back on .... i charged it and everything... nothing happened i tried restarting it...... PLEASE HELP ME!!!

  • Anonymous Oct 31, 2008

    zune won't turn on

  • Anonymous Nov 02, 2008

    xvbXbXb

  • scoobielover Nov 08, 2008

    My Zune was working fine, but then my computer wouldnt pick it up and i updated it and the update came with games and i was using it and then it just went black and wont turn on. however it does turn on when i plug it in the computer though.I DONT KNOW WHAT TO DO!!!!

  • SupaKid Nov 10, 2008

    MY ZUNE D_PAD DOESN'T WORK HOW DO I FIX IT

  • basketballfr Nov 20, 2008

    I was listening to a song, then went to change it. However, the screen was stuck. I turned it off and tried to turn it back on but it didn't. I tried charging it in an outlet as well as my computer but its not working!

  • Anonymous Nov 26, 2008

    I have tried all of these oftions and none of them work. I used my zune last nigh and now it stays black. I need to fix this fast!!!

  • Anonymous Nov 26, 2008

    i turned my zune on and it froze and wont turn on or off it wont read on the computer or anything what doo i do??

  • Anonymous Nov 30, 2008

    my zune 4g is broken and wont turn on! helppp!

  • Anonymous Dec 08, 2008

    zune

  • Anonymous Dec 08, 2008

    Omg! I just got my red 8gb Zune and it wont turn on no matter what i try! Its just a black screen :(

  • Anonymous Dec 18, 2008

    this piece of **** won turn on



  • lilbabyangel Dec 22, 2008

    I was updating my zune and i decided to cancel it because it was taking to long and when i hit cancel and disconnected my zune it didnt turn on...idk wat to do ive tried holding everybutton...restarting it, everthying...nothing works...help!!!!

  • Anonymous Dec 25, 2008

    Errr....
    I bought my dad a new Zune for christmas, and it wont turn on at all. Period.

  • liloneillone Dec 28, 2008

    My zune somehow got put on lock while it was of for a while and now it wont charge or come on i just keep getting a explomation point does anyone know what happened or how to fix this

  • emoazn Dec 30, 2008

    my zune was given to me and ive had it for several months now and it played fine..and just recently it died all of the sudden and when i plugged in the charger on my pc it didnt turn on or blink..when the battery icon showed up it said it was fully charged but then 2 minutes later it says i have a low battery..then it powered down and never turned back on...please help me!!!

  • anaallen23 Dec 30, 2008

    when i put my zune on the charger then came back a few min. later to get the screen was black and it would not come back on. i tryed restarting it and that didn't work. i know a lot of people with the same prob.

  • Anonymous Dec 31, 2008

    i have the same problem when my 30gb zune was reseting when the loading bar went all the way up it just froze but now the screen wont turn off and its stuck like this ive tried the back and up button but dosent do anything its simply stuck like this

  • SkinnyFats Dec 31, 2008

    Funny how everyone just recently post this. I have the zune 30g from a year ago and I now have the same problem as you all. I'm going to assume that this is something that was done intentionally by microsoft. Why else would everyone have the same problems, posting approximately the same date!? Looks like its back to the Ipod for me, F**k buying a new zune!



    SkinnyFats

  • adgenph Dec 31, 2008

    this also happened to me just today... it won't restart... i tried recharging it, it just shows the battery charging sign... the suggestions from zune support doesn't work either.. and i can't send it for service as i dont live in the us...

    does anyone have a better idea to fix this?


  • Beater12 Dec 31, 2008

    Same thing here. 30G brown Zune. Got it for Christmas 2007 here it is freezing up for the first time 1 year and 6 days after I started using it. Too bad really, because I loved this thing and really promoted it. Can't get the reset to work. Probably better of to go back to the $50 Walmart specials. If they don't work after a while, cheap to replace. ITunes sux.

  • doalpin Dec 31, 2008

    my zune just froze up and nothig I can do to fix! help!n

  • durock88 Dec 31, 2008

    well that is ridiculously creepy. exact same story as the others and on the 31st as well... 30gb brown zune from about a year ago....

  • tazman121964 Dec 31, 2008

    Same Problem here... looks like a software issue, I upgraded to new 3.1 and system crashed hard. This day nobody will fess up if they make a mistake and cause problems. Looks like we all will have to just take it in the ... because nobody will be honest to to do a repair unless.......... we all grab pitchforks and torches and go to there headquarters and ...... Oh well I'm mad but nothing will be done..again. Glad to get that off my chest!!

  • bartoncj Dec 31, 2008

    Same problem here, i have the zune screen but it is frozen. i have tryed to turn it off and to reboot it but it is not working. Just stuck.

  • watertiger Dec 31, 2008

    Zune freezes on power up and cannot reset device. Happened after update of software.

  • monamon39 Dec 31, 2008

    zune wont turn on

  • prycestanbro Dec 31, 2008

    my uncle gave me a zune and it never turns on even if its fully charged!!!

  • Eduardo Valcez
    Eduardo Valcez Dec 31, 2008

    I was listening to my zune in my car, pluged in with the Aux cable, all the sudden it froze playing a song so I used the reset techniqe (back + down) and almost worked. Now I only get the zune black restart screen. Pleas somebody tell us if ther is a solution or not. 

  • worknhardnva Dec 31, 2008

    Not sure as to what is going on here but my wife and I both have matching 30 gig zunes and this A.M. we both got the zune screen like it was loading but now it's stuck and the reset won't work either.  I think someone at microsoft put a virus in ver. 3.0 so Happy New year us all of us.  

  • billzart Dec 31, 2008

    This morning my Zune stoppedworking too. It is stuck on the start up screen (Zune logo, the word "zune" and a white bar across the bottom. The zune was connected and the zune software was open. The "hard reset" does not work. My lock is off and regardless of how long I hold the buttons, they don't reset. My zune's batttery ran down so I plugged it in to charge and it still stopped at the same screen.



    Do I have any options before I call Microsoft? I have no warrenty.



    Bill

  • Anonymous Dec 31, 2008

    my zune is stuck at the start screen, i have tried everything and it wont work!! HELPP!!!

  • rozmd15 Dec 31, 2008

    I was listening in my car at about 12 last night and it froze-it was fully charged (matter of fact it was still plugged in with the battery showing green) and so I took if off the charger and let it drain all night, this morning i plugged it back in and it got stuck at the ZUNE home screen where it is rebooting...it won't do anything but run out of battery then repeat the same issue each time.....this is ridiculous...I am deploying next Friday and I spent SOOOOO much time getting it ready for the deployment so I could have my music and family pictures...this is such a disappoinment....if anyone hears anything...email me...please... rozmd15@aol.com

  • austinsapon Dec 31, 2008

    My 30gb is doing the same, idk whats going on i tried to let it run out of battery and restart it and when it reboots it stays on the zune screen with the bar all the way across at the bottom. Some one help, im stuck on a farm with no music!!! lol

  • austinsapon Dec 31, 2008

    I went to the zune support site and on the right had side it says that people with 30g are experiencing problems and i believe they screwed something up http://www.zune.net/en-US/support/defaul...

  • Anonymous Dec 31, 2008

    My zune was out of juice so I pluged it in and got the low battery symbol. After a minute it initiated the start up, the white loading bar went all the way across to the right and now I am stuck on that screen. None of the sudgestions seem to work. I tryed to reset, shutdown, slam it on the carpet, and it still doesn't work. Its an old 30gb. Help...

  • austinsapon Jan 01, 2009

    EVERYONE THE PROBLEM HAS A SOLUTION! GO TO http://www.zune.net/en-us/support/zune30... but the thing is we will have to wait for tomorrow so no party music for the new years tonight thanks a lot microsoft for ruining new years!

  • Anonymous Jan 02, 2009

    my zune does not turn on

  • paigelise Jan 06, 2009

    I got my daughter the zune 8GB for christmas and yesterday the screen went black. she tried connecting it to the computer and it just stayed black. Walmart won't take it back because it was purchased 12/20/08 and you only have 15 days to make a return.

  • du3184 Jan 13, 2009

    I have the same problem, Have you figured out how to fix it?

  • Anonymous Feb 08, 2009

    mine was working perfectly like..15 minutes ago and its not turning on anymore. i keep mine constantly plugged into the zune speakers which charges it while it plays so i know its not out of battery.

  • ThatOneGuy93 Feb 09, 2009

    I need help mines worse... i cant press up cuz the pad is broken.. so wat should i do?!

  • cremeanst69 Feb 12, 2009

    i havent used my zune for a couple months. i went to turn in on, and it wont turn on. it wont turn on when i plug it into my computer. help?

  • Anonymous Feb 14, 2009

    i have an 8 gb zune it wont cut on i trieed resting it wont work i tryied plugiing it up and letting it carge 4 2 hours

  • Anonymous Feb 25, 2009

    Yeah tried all that no coming back in ten seconds no nothing! :(

  • pearsonahuna Mar 04, 2009

    The load bar goes up and before it goes to the main screen it shuts off and makes a weird sound.plz help

  • downtown_hp Mar 15, 2009

    I've had a Zune 80 for seven months now, and last night I disconnected it from the computer with a full battery, and as soon as I disconnected it the screen turned off. And that was the last time it did anything at all.

  • ebrooks92 Mar 21, 2009

    my zune just shut down onw day and ever tunerd back on

  • jeanettehess Apr 03, 2009

    zunes a ******* piece of **** you pay some much damn money and they ******* break this is my second one i have ******* had it with theses pieces of ****. today it stopped working. i am pissed off and i think that we should all have a petition to get our money back.

  • Anonymous Apr 04, 2009

    it wont turn on

  • Anonymous Apr 06, 2009

    ive tried everything and my zune will not turnon plus it'spast it's warranty help!

  • Anonymous Apr 18, 2009

    my zune wont turn on.

  • Anonymous Apr 20, 2009

    it tuns on but it dosint show eniting on the scren it stais blake but i whil show when the batery ded

  • Anonymous May 05, 2009

    i pressed pause one day and then it never turned on

  • Anonymous May 22, 2009

    My 80gb Zune was working perfectly and then when i turned it off it just would not turn on at all. For no actual apparent reason

  • Anonymous May 25, 2009

    I am sync. my zone to pc and then froz and never turn on again.

  • radio34 Sep 18, 2009

    my zune quit working a while ago. one day when i went to charge it after i let it completely die the screen came on but now all it does is flash the zune logo. i tried to reset it but i didn't work. it only flashes the logo when i have it pluged in to charge. what should i do/try

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26 Answers

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My son's just did this and the reset method worked (press the back button and up and hold both for about 10 seconds until the zune screen appears)

Posted on Nov 08, 2008

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Have you tried resetting it?

Press and hold the back button while pressing up on the keypad.

Posted on Nov 10, 2007

  • nltpimp Aug 05, 2011

    my 80 gig zune has been had a black screen for a couple of days now and i tried everything from the button thing , to smacking it in my had . everything i read on here and i just said wtf i will try and install the software again and i kept it plugged up while i installed the zune software and low and behold after the install the battery began to charge oooooo myyyyyyyyyy hell yes so try reinstalling the software before you give up hope

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None of these things worked until i did this, I locked my zun, pressed and held the buttons, and did <= and up, then i unlocked it, and pressed <= and up at same time and it worked

Posted on Nov 03, 2008

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I have one of the original (bigger) 30GB Zunes. I have had this for about nine months and it has always worked without a problem. This morning I plugged it into my car aux. speaker jack as I have done for the last six months and the screen was frozen for several seconds. It then went blank and nothing. I tried the back button while pushing the up, nothing. Then I tried the back button with the down button, nothing. When it froze it still had about 25% battery left, but I plugged it into the mains charger anyway, nothing. I then used the lock and unlock, nothing.

Then I left it in lock for about ten minutes. When I unlocked it, it came back on. All my music still stored and it is working perfectly again. My guess would be that this is a software glitch.
Today's loss of productivity was brought to you by Microsoft! ;)

Posted on Sep 26, 2008

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Back button and up worked !!! thanks..it was froze and wouldnt turn on, or turn on when plugged into the computer

Posted on Sep 20, 2008

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Plug your zune into a computer, then press all the buttons at once for ab 10 seconds or so. The main screen should come up..... I have problem with my zune freezing all the time, but i wouldnt trade it for an IPEEZY!

Posted on Jan 28, 2009

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Bals12345678 is actually correct. I was shocked as hell when I first tried it. I just bought a brand new 120GB Zune, only a week old. It froze today and I tried everything. I charged it all day, tried to reset it, nothing worked. I gave it a good whack against my palm while pressing the play button over and over and well.. it actually worked. Hilarious, but extremely helpful ^-^!

Posted on Jan 13, 2010

  • rapandrockch Oct 01, 2010

    OMG it worked. Nothing else would do it !!!!!

  • angelatowry Dec 08, 2010

    freggin hilarious! it did work!

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If you keep your Zune plugged into the computer or where ever you charge it, it will over charge and that will kill your battery. you can still plug it into the USB but you can not use it when it is off it happended to my zune

Posted on Sep 13, 2009

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Try replacing the battery...it's possible that it's not charging up.

Posted on Oct 06, 2009

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Ok so when my zune first wouldnt turn on i tried to fix it with checking the lock button pressing up and play,and i also thought that it could have had water in it so i put it in a bag of rice nothing worked it was two days later when it turned on so when it happend again i tried to figure out what the problem was when i realized that it was super hot and then i thought that it was over heated and i was right the zune was over heated because i kept it in my pocket all day i kinda felt like an idiot so just let it cool down and in a day or so try to charge it

Posted on Apr 28, 2009

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Hey i have the perfect solution my zune froze and turned off and it wouldn't turn back on soo i put in the freezer over night then took it out and when i plugged it into the computer it turned on and now its back to normal you should try it

Posted on Apr 16, 2009

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I found that I had to start up the Zune software on my PC to get it to recharge the battery via the USB port. It worked after that.

Posted on Oct 13, 2008

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Ok, This may sound weird but here it goes. I had accidentally dropped my zune on concrete and it actually cracked opened and i just snaped it shut. afterwards i couldnt turn it on, but when i plug it in the computer it turned on but i couldn't navigate the main menu. when i unplugged it i still couldnt turn it on. it took me a while to realize that it might have been the buttons that werent functioning right so i slamed it on my carpetted floor a couple of times figuring i had nothing to lose, lo and behold the buttons worked . yay i have my zune again!!

Posted on Nov 08, 2008

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EVERYONE THERE IS AN ANSWER! GO TO http://www.zune.net/en-us/support/zune30.htm that should fix all of our pre-new year zune mess ups, HAPPY NEW YEAR!!!

Posted on Jan 01, 2009

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I had this problem when switching between albums and the fix is suprisingly easy. Hold the back (<=) button and up on the d-pad at the same time and it will reset your zune. If this doesn't work you probably have a more serious problem but this is a simple force-start.

Posted on Oct 12, 2008

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Press and hold the play button down

Posted on Feb 17, 2009

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It happened to me also. I put it away for several days to let the battery discharge completely. I then plugged it back into my computer and it started right up! It's still working great and it's been at least a month ago.

Try it!
Pablo

Posted on Jun 07, 2009

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The same thing happened to me. i plugged it into my computer for about 3-4 hours took it off, didnt do anything then i held down diffrent buttens fro about 10 seconds each and i would do 2 or 3 at a time still nothing worked so i plugged it back into the computer and it booted up right away!

Posted on Oct 30, 2008

Well I did what BEST SOLUTION said. You have to hold the center button, back, and play/pause button for ten seconds. The zune should reboot then and start and work perfectly fine.!

Posted on Oct 22, 2008

Omg, the presing of the back button, and up helped. lol. my zune is working again, thanks, whoa hooo.

Posted on Sep 20, 2008

Why don't u buy a new hard drive for it
ebay - zune
then 30 gb hard drives are for sale
then just swap the existing hard drive with a new one
Breep

Posted on Apr 24, 2008

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Try pressing the up and left button at the same time while it's plugged in that will do a hard reset. If that doesnt work you need a new motherboard. Your motherboard can be replaced without problems. There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide, soyoucan do it yourself too, not that difficult. Part is availableon Ebay. If you can't do it yourself, have a tech savy friend do itfor you.

Posted on Aug 24, 2010

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I have a 8gb black zune crach cople weeks ago :( i used it almost 24/7. well i was tryn to find a solution for it. found couple n mix'em up lol. 1st measure it has battery by plugn in ur zune, then press all @ same time for a few seconds (like 10) n then will turn on . u may need to updated (like in my case) hopefully this will work for a few cuz every problem may vary!!

Posted on Aug 09, 2009

I had the same problem and resetting it by pressing the back and up worked. Thanks a lot!!!

Posted on Oct 11, 2008

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Just in case some people don't look around the site, i saw this in another post from the scrolling bulliten on the bottom of the screen. Thank you for finding/posting it, i was ready to go buy a new one >_>=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device. 

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience. 

Q: Why is this issue isolated to the Zune 30 device? 
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation? 
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix? 
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008? 
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue? 
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices? 
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold? 
All 30GB devices are potentially affected.

Posted on Dec 31, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

This has happened to mine twice.

Both time i was at the local mall.

I suspect the free Wi-Fi internet there for causing the freeze ups in my Zune.

I dont know if this will work for you but i held down every single button at the same time for about 10 seconds, then release.

The Zune logo appeared shortly after.

It may of been luck but good luck to you.

Posted on Oct 13, 2008

3 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: My Zune Won´t turn on

if you havent already tried, press and hold the back button and the up button for ten seconds.

Posted on Dec 20, 2008

  • 502 Answers

SOURCE: My Zune Won´t turn on

on this model there are also issues with the dock connector, lock at the bottom and move the dock connector with the tip of the ballpen. if it is loose ore ther are bent pins, that is your issue. You may need to replace it. there is a zune repair guide if you want to do it yourself or have a tech savy friend help you.

Posted on Mar 18, 2009

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Zune 30GB


Try Resetting you Zune. To do this, Hold down the Back button and up on the Touchpad for about 15-20 seconds. If this does not work, I would contact Microsoft.

Jun 21, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

Tip

SOLUTION dec 31 zune 30 meltdown


Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

on Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

Tip

SOLUTION dec 31 zune 30 melt down from zune website


Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

on Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Frozen zune


just try letting it die completely and the try charging it up.

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

8 Answers

Zune 30g screen logo won't go away!


okay so the solution is that tomorrow your zune will reset itself about noon

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

Tip

SOLUTION dec 31 zune 31 meltdown from zune website


Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

on Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

Tip

SOLUTION dec 31 zune 30 melt down from zune website


Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

on Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

My Zune Won´t turn on


if you havent already tried, press and hold the back button and the up button for ten seconds.

Oct 03, 2008 | Microsoft Zune JS8-00001 Digital Media...

7 Answers

My zune wont turn on


I turned on my Zune and the screen froze so I turned it off but it would not turn back on.

I went online and read somewhere that if the screen freezes then you should press up and back and wait for the zune insignia to come on. Well my zune was not just frozen it would not go on but I tried the up and back thing and it worked. it took about 9-13 seconds but it worked so give it a chance and if that doesn't work try charging it overnight. Hope that helps :D

Nov 12, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

Tip

Dec 31 zune 30 melt down! from zune website


Hi guys,
I wanted to start a sticky thread to give you a place to discuss the issue with the Zune 30's freezing. Rather than hijacking other threads or creating tons of repeat threads, please post here if you want to discuss.
I will post any information I have in this thread as it becomes available. You can also monitor http://www.zune.net/en-US/support/default.htm for updates on the issue.
I can assure you that the team is working to understand and resolve the issue as soon as possible. My apologies to all of those that are affected by the problem. Thank you for your patience!
-Matt
=-=-=-=-=-=-=-=-=-=-=
[Update - 2:20pm PST]
Hi guys,
I just got an update from the team that I want to share with you. Great news! It looks like this issue will resolve itself over the next 24 hours. Please read the response below. Thank you all for your extreme patience with this!
-Matt
=-=-=-=
Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.

Q: Why is this issue isolated to the Zune 30 device?
It is a bug in a driver for a part that is only used in the Zune 30 device.

Q: What fixes or patches are you putting in place to resolve this situation?
This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q: What’s the timeline on a fix?
The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q: What is Zune doing to fix this issue?
The issue should resolve itself.

Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
This issue is related to a part that is only used in Zune 30 devices.

Q: How many 30GB Zune devices are affected? How many Zune 30GB devices were sold?
All 30GB devices are potentially affected.

on Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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