Question about Avaya Definity 6408D Corded Phone

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I have the 6408D and I wanted to know if someone out there can tell me how do I set up pick up groups and also hunt groups for a number of extensions, please.

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Use below command to add the Pickup group for extensions users for specific users you wish in ASA.

1.change feature-access-codes
Call Pickup Access Code:
mention the feature access code to receive the calls from a pickup group

2.add pickup-group next
add the users extension and save it
add hunt-group next
we can use these in call coverage options for a particular extensions

Posted on Jan 14, 2008


You will need to talk to the phone administrator. It needs to be set up in system admin.

Posted on Dec 22, 2007


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How do we remove an extension from a hunt group in a Norstar Meridian M7316 telephone?

Hi Marty,
Don't worry about counting your way through. Just log into the system, and you will see Terminals and Sets. Press next until you see System Programming, then press Show. Next until you see Hunt Groups, and press show. You can pick the hunt group you're changing and delete the extension from there.

If you're not seeing what we tell you you should see, double check the model of your phone.

May 14, 2014 | NorStar Meridian M7310 Phone

1 Answer

Move a hunt group button to different position on set

Hunt group buttons are just like lines, they occupy to first buttons on the phone. The only way to move a hunt group button is up or down the list of lines. If you want it first, you have to remove all assigned line from the extension to be changed this includes the hunt group. Now come out of programming and go back in to the extension. Add the lines or hunt group in the order you want them. NOTE IF THE LINES ARE TO BE OUT OF ORDER NUMERICALLY, YOU HAVE TO ADD THE ONES THAT ARE IN ORDER AND LEAVE PROGAMMING AND COME BACK IN AGAIN. THIS SETS THE ORDER OF APPEARANCE.

Apr 10, 2013 | NorStar M7310 Corded Phone

1 Answer

I set up Hunt Group 1 (290) on a CICS, w/6.1 softewre with A Call Pilot 100 and assigned & initialized mailboxes for each Hunt Group member (222, 223 & 224) to FNA to Voicemail (227) after 4 rings....

Without having the programming manual on hand for this switch I have to generalize from other switches. Double check your auto forward settings within your hunt groups. It sounds like you have auto forward set wrong. If you have the voice mail set to engage on the 4th ring try changing that to engage on the 6th ring with the forward within a hunt group to forward to next available on the 3rd ring, see if that helps.

Aug 05, 2010 | NorStar Cics 6.1 & Call Pilot 100...

1 Answer

I should be able to use Feature 75 to pick up an incoming call; however, when I try the phone tells me that it is denied in admin. How do I fix this?

more than likely your not in the same pick up group as the phone that is ringing. Instead of setting up pick up groups you could use feature 76 (directed pick up) if you know which set is ringing.

Apr 08, 2010 | Nortel T7316E 2-Line Corded Phone

1 Answer

I have 3 lines they will not ring up when you are on the line no one can call they get a busy singal but the other line work when you dial that number

Hunt groups are set up by the service provider and not related to the phone system. In a 3 or 4 line hunt group, you're given a pilot number and 2 or 3 other lines. In some exchanges, you can dial any of the numbers and they will hunt to the rest of the numbers in the's very rare. Instead, you must always dial the pilot number and each line is tested, with the first idle line being rung.

If your callers are getting a busy when the first line is busy and the other lines are idle, call the phone company and discuss your telephone plan. Tell them your lines won't hunt and they'll tell you why or fix it.


Nov 14, 2009 | AT&T Lucent MLS-12D Phone

1 Answer

Call pilot 100 hunt group

Not too sure if you really need that dial 0 point, since the calls are already ringing in on the receptionist desk.

You can create changes and make a hunt group, with an over flow with another hunt group, which will rings specific people, and if there is no answer the over flow can go to a voicemail or auto attendant... more programming than I would like to type.

Simple solution: Make sure that everyone that you want to answer the calls, they are in the same pick up group.

Then if the people that you want to answer hears the phone ringing, they just have to dial Feature 75, this is group pickup.

To find out if the people are in the same pick up group:
-> go into the system programming
-> TERMINALS&SETS and enter the extension
-> find CAPABILITIES and enter
-> hit next till you find Pickup grp: this will have a number and ensure that all the sets you want have this same number.
-> rls to back out of programming.

This way anyone that hears the phone ringing can answer anytime they want.

Mar 20, 2009 | NorStar Cics 6.1 & Call Pilot 100...

2 Answers

Installing partner mail vs r4.1

check the voice mail ports. Can you dial them and have them answer?

Also check that each extension is programmed to hunt to voice mail in the partner programming

Jan 05, 2009 | Avaya AT&T Partner Phone

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