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I have problem with my dvd harware on my notebook it shows exclamation mark and wont run dvds help ty

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Http://support.microsoft.com/kb/314060
Click the Fix it Link in this web page, and it will fix the issue. Quite painless

Posted on Jun 30, 2009

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Hpdv9910us cd/dvd does not play


IF you go into my computer and your drive is not showing then i would go into your device manager and see if your cd/dvd drive shows a exclamation mark if it does then you have to go into your registry and delete upper and lower filters

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-
BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone

if you show no exclamation mark in your devicemanager then you myst call HP for repair

Mar 01, 2011 | HP Pavilion DV9910US Notebook

1 Answer

Can't read the cds & dvds


make sure the dvd drive is getting power

you might have to physically unplug the plug you cd rom back in this should activate the found new harware wizard or you might try

control panel admistrive tools,computer management,device manager scroll cd/dvd rom drives right click you can update driver disable or uninstall select properties from there you can troubleshoot or select driver you can update roll back driver uninstall if at any time you see a yellow question mark? you need to install a driver

hope this helps

Nov 17, 2010 | LG (GDR-8162BI) (GDR8162BI) Internal DVD...

1 Answer

My ACER ASPIRE 7736Z-4809 will no longer show my DVD drive and I was trying to back up data files to that drive. My Optiarc DVD RW AD 7580S gives me this message: Windows cannot start this hardware device...


Check Device manager First if the DVD-ROM is detected there, check for any question marks on the drive exclamation or a red X question mark it is detect but no drivers are installed exclamation mark means it is installed and detected but drivers are incorrect or corrupt can still be fixed 99%, red X means it is either disabled or not responding.

go to run type REGEDIT then enter,Click HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Once you find your DVD-ROM look for upperfilters and LowerFilters on the list delete Both if it show both some time it can either be just one of the two, after deleting the filters restart your computer then try a dvd and a cd to make sure both types of disc are detected and working on the drive,

Jun 03, 2010 | Acer Aspire 5335-2257 Notebook

1 Answer

My external hp dvd burner not showing up shows have driver all is pugged in how do i fix this issue


right click to my computer goto harware tab click to the device manager then see in the DVD/CD ROMS check if their is an exclamation mark or not if the mark is their on that then the problem is in the drivers of your ROM if the their is no excalmation mark on that or the device is not displayed then the problem may in the ports.

Mar 26, 2010 | HP DVD 740VI 16X16 Dual Layer LightScribe...

1 Answer

DVD wont recognise disc


If your DVD drive don't show up in device manager and if there's no yellow exclamation mark in device manager, try to check IDE or SATA cable connection from your DVD drive to the motherboard. Also check the cable itself (are the wires inside broken?)

Feb 01, 2010 | LG GSA 4163B DVD±RW Dual Layer Burner

1 Answer

My laptop wont play dvds!


One of two possibilities:

1. Your laptop does not have a DVD player installed. Check the bezel on the optical drive and see if it says DVD on it. If not, then it won't play DVDs.

2. The DVD player needs to be replaced as the DVD laser has gone bad.

Aug 02, 2009 | Acer Aspire 5535-5050 Notebook

1 Answer

Mine wont run dvds


hi
u may have problem with your dvd combo so get it chek
and if u need technical support contact us athttp://tinyurl.com/msfzw7

Jun 20, 2009 | Acer Aspire 5735 Notebook

1 Answer

VISTA 64-BIT and Sony DRU-810a DVD RW


An exclamation point means that there is a problem with the device. Could be as simple as a corrupted driver. Try unistalling the drive from Control Panel>Add/Remove Harware. Reboot; then reinstall drive. Hope this helps.

Dec 22, 2008 | Sony DRU-810A DVD RW Dual Layer Burner

2 Answers

Dvd drive


You might try unistalling the drivers and reinstalling them from the device manager. However, this sounds like a harware issue, your DVD drive may be shot.

Jun 20, 2008 | HP Compaq Presario R4000 Notebook

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