While on holiday in Italy my Tom Tom One XL lost signal on 18 June at about 1pm, untill this time it has worked fine for a year and a half. I had a older Tom Tom with us so tryed this one and it worked great but still the XL had no signal.The XL came back on about 4pm and worked ok till the next day when again about 1pm it went off and again came back between 4 and 5pm. Since the it has done this everyday and when it does work it can take upto 10 minuites to get the signal yet the older unit workes ok. Can you tell me is this a problem with the unit or is there other solutions to this.
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Re: Loss of signal
It is most lkely the battery, chane the battery and recharge it. batteries collapse after about 2 -3 years depending on use and abuse. If you have it plugged in when starting the engine the battery will deteriorate quicker and eventuslly fail. resting the battery can cause some charge to return, often sufficient to run it for short periods before it once again fails due to output being greater than the chrging rate.
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try downloading tom tom home to your computer and use your dock or cable to connect it to your computer, switch on your tomtom and allow it to connect to your computer and updates should automatically happen, this should fix it, good luck
Think I have sorted the problem out. I read some of your readers' solutions and it was mentioned that it may be advisable to log onto the GPS update. So, I installed my disc which came with the pack and followed the instructions to download the GPS update (and also took the opportunity to download other updates which took some time). Anyway, used the sat nav this morning and so far, it appears to be working normally now and the signal comes on in seconds!
Go through the menu and you will see options for time or clock. It is probably set on 24 hr clock and this is why it is 12 hours out. If you have a choice of 12 or 24 then choose 12. If you have to use 24 hr ensure that you reset the time as 1300 hrs for 1pm,1400 hrs for 2pm etx.It will be shown as "time format"
Try going online at the Tom Tom site and updating the device (it's free). There's a new update each week that tells the Tom Tom where the satellites will be during the coming seven days. Admittedly, this only speeds up the process and not finding a signal for 200 miles is a stretch, but it's worth a try if you don't regularly update.
I suddenly lost the GPS signal today and could not get it back. All I got was the "No valid GPS signal". My solution was to tap on the GPS satellite bars when in the route map. this brought up the "Status summary page of the TOMTOM.
I then again tapped the satellite bar which brought up the "GPS Status" page. I then tapped the bar labeled "configure".
The radio button next to the option titled "Minutes (dm.m') was selected. I then moved the selection to "Degrees (d.d) and it started working.
I had just downloaded the GPS fix 5 days ago so it is not like this suddenly caused it to stop working.
This may not work for everyone but this is what it took to get mine working.