Question about Dell 3000cn Color Laser Printer

1 Answer

Paper transport does not work; terrible grinding noise

Hi, recently my Dell 3000cn printer suddenly stopped picking up paper to run through the printing mechanism. Instead it makes a very loud grinding noise and gives a paper jam error message, telling me to open the Reg cover (inner rear cover). The first time this happened there was a jam, but after removing the jammed paper I kept getting the same grinding noise and no activity in the paper tray. After a few hours on the phone with Dell tech support, they told me to replace the "vertical transport assembly," which I did, to no avail (same grinding noise, still no paper being picked up from the tray). What could this be?

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer
Re: paper transport does not work; terrible grinding...

I took mine apart from the back and put it back together and it worked. It is probably due to moving it and the bottom paper tray alignment gets out of whack. I inspected all of the gear train and didn't find any worn or missing teeth. I suspect a paper jam started it and the user turned the printer around to open the back door. Since the handles are on the printer the tray doesn't move with it which allows it to separate and possibly jam a pickup drive gear.

Posted on Jan 18, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

2 Answers

Dell 3000cn error message

does that message appears in the printer on the PC?
if its in the pc, try reinstalling the printer...
firts uninstall it from control panel>printer and faxes, and delete it by clicking it and pressing delete.. after you see the icon does not appear anymore, reboot..
then reinstall everything back again, and when you reinstall everything, make sure everything is well connected, and the printer on....

Dec 13, 2007 | Dell 3000cn Color Laser Printer

1 Answer

My Dell 2135cn printer all the sudden started making crazy loud grinding noises. Then I got a paper jam. I fixed the paper jam and tried to print again, but got the loud grinding noises and paper jam...

Refer to the service manual in disassembling the device.. Clean it thoroughly then try it again.. If, you have no experience in doing so, hire a qualified tech to do so.

Jun 17, 2011 | Dell 2135cn All-In-One Laser Printer

1 Answer

I have a Dell 3000cn printer it is saying load paper but the paper is loaded but wont print

check whether the cartage is fix well or the paper is far from the area from where the printer starts printing.

Jan 27, 2011 | Dell 3000cn Laser Printer

1 Answer

Printing tray is seem to not grabbing papers. when trying to print, it makes a lot of noise.

From your description there are two issues, the first is the papers in the tray are not been picked up, second! it is very noisy when attempting a print job. The gears are mostly plastic and have worn to the point that papers can no be scooped up, and finally the noise confirms ware and tare on the system. The cost to repair will be high! this is where a personal choice will need to be made weather to fix or replace, if you use it constantly then I would recommend a replacement.

Jan 12, 2011 | Dell 3000cn Laser Printer

1 Answer

Dell 3000cn paper jam open reg cover

Don't take risk about your equipments. consult a enjineer.

Aug 06, 2009 | Dell 3000cn Laser Printer

2 Answers

Paper not loading and getting jammed

. There are rollers that cling on to the paper and move it through the machine. When the rollers are worn down they do not grip the paper. For a short fix you can get something rough like sandpaper, brillo pad, etc, and gently scratch the rollers to give them some traction. This will temporarily solve your problem until you can get the rollers replaced.

Jan 06, 2009 | Dell 5100cn Laser Printer

1 Answer

Paper not feeding

The Dell 3000cn & 3010CN both display this fault.

The root cause of the problem is the Rubber pads of the feed roller in the paper tray become warn and fail to grip the paper the paper feeds a few millimetres and then is let go by the worn roller, the paper path sensors pick this up and then a paper jam is notified.

The only remedy for this problem is to obtain a new feed roller for the paper tray mechanism. Unfortunately dell in the UK do not sell maintenance kits to the public, and therefor ehte only place I found them wa on Ebay in the USA.

The kit in quetsion is the vertical paper feed maintenance kit. it costs around $50 plus shipping.

The only other option is to have a Dell approved service agent replace the rollers for you.

If you hear a grinding or cruching noise when paper is fed, then one of the mini plastic guide rollers had detached itself from its position and wound up in the tape path mechanism (very expensive repair)

Jul 12, 2008 | Dell 3000cn Color Laser Printer

2 Answers

Paper Jam

Check carefully, maybe you have just small peace of paper on the sensor actuator.I suggest to inspect whole path of paper.

Nov 02, 2007 | Dell 3000cn Color Laser Printer

Not finding what you are looking for?
Dell 3000cn Color Laser Printer Logo

1,199 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Printers & Copiers Experts

Prashant  Sharma
Prashant Sharma

Level 3 Expert

1127 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers


Level 1 Expert

3 Answers

Are you a Dell Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides